Job summary
We are looking for an individual who can work as part of a team but is also able to work on their own. Willing to complete training on the systems that are used. You will work closely with the Admin Support team manager.
Main duties of the job
The role involves taking calls from a variety of people including ward staff, care homes and families of patients in hospital. Ensuring that all Excel logs are up to date and correct and making entries onto the Mosaic system which is a directory used by Kirklees Council. The Admin Team support the Social Work Team to facilitate safe and appropriate discharge from the Midyorks Trust.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
The post holder provides a vital
link between the Trust and the Hospital Social Work team and is expected to use
both Kirklees Council and Trust IT systems. The post holder will regularly
receive or be party to highly sensitive, confidential information including
adult protection issues.
The post holder
provides an efficient and timely administrative service to the Hospital Social
Work team including the effective day to day management for effective
admissions and discharges.
Job description
Job responsibilities
The post holder provides a vital
link between the Trust and the Hospital Social Work team and is expected to use
both Kirklees Council and Trust IT systems. The post holder will regularly
receive or be party to highly sensitive, confidential information including
adult protection issues.
The post holder
provides an efficient and timely administrative service to the Hospital Social
Work team including the effective day to day management for effective
admissions and discharges.
Person Specification
Experience
Essential
- Previous word processing experience in office environment.
- Experience of dealing with people from varying backgrounds.
Desirable
- Previous minute taking experience.
Knowledge and Awareness
Essential
- Computer literate and able to use PC packages such as e-mail, Microsoft, excel and word and outlook.
Desirable
- Customer Care Training.
- Previous knowledge of Care Direct.
Qualifications
Essential
- Advanced typing / word processing qualification equivalent to RSA III.
- NVQ Level 3 in relevant subject i.e. Business Administration or Equivalent experience working in social care/health setting.
- A recognised IT qualification equivalent to ECDL.
Desirable
- A recognised IT qualification equivalent to ECDL.
- Good spoken and written English.
Skills and Abilities
Essential
- Must be able to work methodically; demonstrating attention to detail.
- Ability to prioritise own workload.
- Excellent telephone manner, demonstrate excellent communication skills.
Desirable
- Data Protection, Caldicott, Health Care Act 2015 knowledge.
Personal Attributes
Essential
- Positive attitude to work.
- Reliable and punctual.
- Able to use own initiative and problem solve.
- Able to demonstrate tact and diplomacy.
- Able to deal with fast paced working environment and is flexible with approach in dealing with change.
Desirable
- Willing to undergo further training and development.
Person Specification
Experience
Essential
- Previous word processing experience in office environment.
- Experience of dealing with people from varying backgrounds.
Desirable
- Previous minute taking experience.
Knowledge and Awareness
Essential
- Computer literate and able to use PC packages such as e-mail, Microsoft, excel and word and outlook.
Desirable
- Customer Care Training.
- Previous knowledge of Care Direct.
Qualifications
Essential
- Advanced typing / word processing qualification equivalent to RSA III.
- NVQ Level 3 in relevant subject i.e. Business Administration or Equivalent experience working in social care/health setting.
- A recognised IT qualification equivalent to ECDL.
Desirable
- A recognised IT qualification equivalent to ECDL.
- Good spoken and written English.
Skills and Abilities
Essential
- Must be able to work methodically; demonstrating attention to detail.
- Ability to prioritise own workload.
- Excellent telephone manner, demonstrate excellent communication skills.
Desirable
- Data Protection, Caldicott, Health Care Act 2015 knowledge.
Personal Attributes
Essential
- Positive attitude to work.
- Reliable and punctual.
- Able to use own initiative and problem solve.
- Able to demonstrate tact and diplomacy.
- Able to deal with fast paced working environment and is flexible with approach in dealing with change.
Desirable
- Willing to undergo further training and development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
