Job summary
The Haematology Care Coordinator role is a fulfilling job role within the clinical haematology service at MYTT.
You will be engaged in face to face and telephone contact with patients who have a haematological condition and will provide them with care and support throughout their journey through their cancer treatment and beyond.
You will work as part of the Haematology Clinical Nurse Specialist team and provide administrative and clinical support to them and the wider Haematology Multi-disciplinary team. You will also be acting as a link between primary and secondary care to ensure a patient has their care holistically treated.
Main duties of the job
Assist in the coordination of referrals to the CNS team and triage to appropriate team member
Triaging incoming telephone calls, managing onward referrals and sign posting to appropriate person or service
To be available to patients, GP practices and Acute service teams
Assisting the CNS team with MDT actions as appropriate
Input information onto relevant computer systems to ensure effective communication between all involved in the patient pathway
Develop and use appropriate communication skills to support contact with patients face to face and on the telephone
Assist where needed in Nurse led clinics
Ensure adequate supplies are available of all patient information leaflets and order more as required
Support CNS team in collection of data to support audits and patient surveys
Understand the patient treatment and information pathways and assist patients in accessing treatment and resources
To be able to complete a holistic assessment and manage immediate concerns, with support from the CNS team
To attend local MDT meetings
To be aware of personal limitations and to seek assistance from other team members as needed
To monitor availability of investigation results and once available to ensure they are made available to the relevant team member
To ensure clear documentation of all interventions made with patient, relative or staff member
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
Key Responsibilities
- Assist in the coordination of referrals to the CNS team and triage to appropriate team member
- Triaging incoming telephone calls, managing onward referrals and sign posting to appropriate person or service
- To be available to patients, GP practices and Acute service teams
- Assisting the CNS team with MDT actions as appropriate
- Input information onto relevant computer systems to ensure effective communication between all individuals involved in the patient pathway
- Develop and use appropriate communication skills to support contact with patients face to face and on the telephone
- Undertake routine phone calls to patients following surgery, chemotherapy or radiotherapy and involve the CNS as needed
- Assist where needed in Nurse led clinics
- Ensure adequate supplies are available of all patient information leaflets and order more as required
- Support CNS team in collection of data to support audits and patient surveys
- Understand the patient treatment and information pathways and assist patients in accessing treatment and resources
- To be able to complete a holistic assessment and manage immediate concerns, with support from the CNS team
- To attend local MDT meetings
- To be able to communicate with the patients friends and relatives and involve them in care as appropriate
- To be aware of personal limitations and to seek assistance from other team members as needed
- To monitor availability of investigation results and once available to ensure they are made available to the relevant team member
- To ensure clear documentation of all interventions made with patient, relative or staff member
Job description
Job responsibilities
Key Responsibilities
- Assist in the coordination of referrals to the CNS team and triage to appropriate team member
- Triaging incoming telephone calls, managing onward referrals and sign posting to appropriate person or service
- To be available to patients, GP practices and Acute service teams
- Assisting the CNS team with MDT actions as appropriate
- Input information onto relevant computer systems to ensure effective communication between all individuals involved in the patient pathway
- Develop and use appropriate communication skills to support contact with patients face to face and on the telephone
- Undertake routine phone calls to patients following surgery, chemotherapy or radiotherapy and involve the CNS as needed
- Assist where needed in Nurse led clinics
- Ensure adequate supplies are available of all patient information leaflets and order more as required
- Support CNS team in collection of data to support audits and patient surveys
- Understand the patient treatment and information pathways and assist patients in accessing treatment and resources
- To be able to complete a holistic assessment and manage immediate concerns, with support from the CNS team
- To attend local MDT meetings
- To be able to communicate with the patients friends and relatives and involve them in care as appropriate
- To be aware of personal limitations and to seek assistance from other team members as needed
- To monitor availability of investigation results and once available to ensure they are made available to the relevant team member
- To ensure clear documentation of all interventions made with patient, relative or staff member
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent in Business and Admin or equivalent experience Sound educational background 4 GCSEs, grade C or above.
Experience
Essential
- Experience of working with confidential material
- Experience and knowledge of Multi-disciplinary team working
- Experience of working with filing systems
- Experience of good customer or patient care
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
- Experience of scheduling/co-ordination activities and/or resources
Desirable
- Experience of working with patients requiring cancer care.
- Experience with NHS software systems.
- Experience with working with patient with a cancer diagnosis
Skills and Abilities
Essential
- Decision making ability
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to deal with distressing/sensitive information
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Ability to organise self, working to deadlines and ensuring quality standards
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning ability
- Organisational skills
Desirable
- Analytical skills
- Ability to deal with irate and worried people accessing the service
- Time management skills or experience of working with a busy/demanding environment
- Supervisory or office management skills
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent in Business and Admin or equivalent experience Sound educational background 4 GCSEs, grade C or above.
Experience
Essential
- Experience of working with confidential material
- Experience and knowledge of Multi-disciplinary team working
- Experience of working with filing systems
- Experience of good customer or patient care
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
- Experience of scheduling/co-ordination activities and/or resources
Desirable
- Experience of working with patients requiring cancer care.
- Experience with NHS software systems.
- Experience with working with patient with a cancer diagnosis
Skills and Abilities
Essential
- Decision making ability
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to deal with distressing/sensitive information
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Ability to organise self, working to deadlines and ensuring quality standards
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning ability
- Organisational skills
Desirable
- Analytical skills
- Ability to deal with irate and worried people accessing the service
- Time management skills or experience of working with a busy/demanding environment
- Supervisory or office management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
