Job summary
A new and exciting opportunity has arisen to join the
Digital Support Services team as a Digital Assets Team Leader at The Mid
Yorkshire Teaching NHS Trust.
The post holder will supervise the Digital Asset Management team to support delivery and effective usage of assets throughout the asset lifecycle and be the conduit for requirements and reporting.
Main duties of the job
The post holder will be required to provide a service to
Digital Services and the wider Trust with the procurement and installation of
hardware and software as required; supporting a range of
infrastructure and equipment e.g., desktops, laptops, monitors, computers on
wheels, and other mobile devices.
The post holder will deliver excellent customer service to
all users within the Trust providing advice and guidance on a range of IT
equipment ensuring the teams for which they are responsible deliver the same
level of service.
We are looking for a friendly, self-motivated and
enthusiastic individual who has excellent organisational and time management
skills and has proven ability to deliver high-quality, customer-focussed digital support.
Experience of working in a high-pressured IT service
environment managing and delivering asset management, with the ability to
communicate with confidence to staff and customers at all levels, would be
advantageous.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
- Undertake all activities associated with the supervision of
the Digital Asset Team e.g. co-ordination and supervision of the team,
staff absence, 1-1s, appraisals, and mandatory training compliance.
- Assist with the management of the asset lifecycle from
requirements definition to procurement, operation, and disposal, in line with
current Waste Electrical and Electronic Equipment Regulations and Information
Governance.
- Ensure that all IT assets are tracked, clearly identifiable
by location and user and all audit requirements are supported, ensuring Digital
Services teams comply with asset management requirements.
- Administer, monitor and maintain the configuration
management database, ensuring accuracy of the asset inventory.
- Monitor asset performance throughout their lifecycle and
make recommendations for adjustments.
- Maintain and monitor the Asset Management CMDB to determine effective use of equipment throughout the Trust.
- Assist with the management of software assets, ensuring
compliance of licences and policy requirements.
- Support the incident, problem, and release management
processes.
- Plan and organise the day to day work of the Digital Assets
team, adjusting as necessary to variance of workload.
- Provide advice and guidance to the Digital Asset Management
Team to ensure a high standard of customer service and support is maintained.
- Support the development and maintenance of the Service
Catalogue.
- Follow change management procedures and advise on any issues
appropriately.
- Support the production of IT Service Management information
and Key Performance Indicators.
- Monitor the ordering of equipment on the Trusts financial
system.
- Liaise with suppliers in line with the Trusts IT Asset
Management Policy.
- Receive complex and detailed information ensuring the
information is interpreted and disseminated within own team.
- Provide advice and guidance to all Trust Staff on IT and
technical equipment explaining more complicated and complex information in a
way that staff will understand.
- Work closely with the Digital Assets Manager to provide an
effective and efficient digital service.
- Participate in the recruitment and selection of new staff
within the Digital Asset Management Team.
- Contribute to the onboarding of new staff through the
provision of mentoring, guidance and training as necessary.
- Manage, monitor and evaluate team and individual
performance, through the analysis of data and creation of reports, to ensure
efficient service delivery to customers e.g. monitoring of priorities,
performance, and service level targets, allocating work as necessary.
- To act as an escalation point and assist in the resolution
of technical and operational issues.
- Report to the Digital Assets Manager with regards to
workload, work assignment and associated issues. Working on own initiative, to
agreed objectives prioritising own workload and responding to ad hoc requests
as necessary.
- Ensure effective and efficient customer service ensuring any
matters escalated are dealt with promptly and professionally.
- To contribute to the delivery and deployment of the wide
range of equipment used by the Trust including but not limited to desktops,
laptops, desk phones, android and IOS devices e.g. mobile phones, iPads etc.
and associated software and peripherals throughout the Trust.
- Provide advice and guidance on device replacement and cost
as necessary.
- Implement policies and procedures in own area e.g.
development of Standard Operating Procedures, work plans and training plans as required, proposing
policy or service changes beyond the immediate team.
- Contribute to the IT Asset Management policies and processes
i.e. IT Asset Management and Mobile Phone policies.
- Work in conjunction with other Digital services teams in the
successful delivery of projects, managing IT systems and hardware deployment,
testing, or upgrading as required.
- Write and maintain IT documentation, ensuring records in the
ITSM tool are up to date.
- Responsible for the correct and safe use of expensive and
specialist IT equipment within the Digital Asset team.
- Provide assistance to, and work closely with, all teams
within Digital Services.
- Participate in projects, testing of new systems, evaluating
and reporting on new IT hardware and software, attending appropriate project
team meetings as necessary, acting as specialist lead in own area.
- Contribute and participate in team projects relating to
continuous service improvement of the Digital Asset Management Team and wider
Digital Support Services teams.
- Provide advice, guidance and training to other team members
sharing and documenting own knowledge and experience.
- Represent the team in departmental meetings, presenting
information and data from own area of expertise.
- Assist with the requirement to carry and move equipment across Trust sites.
- Undertake driving of the departmental
fleet vehicle in accordance with the Trust transport rules and conditions.
- Undertake any other reasonable duties as required.
Job description
Job responsibilities
Key Responsibilities
- Undertake all activities associated with the supervision of
the Digital Asset Team e.g. co-ordination and supervision of the team,
staff absence, 1-1s, appraisals, and mandatory training compliance.
- Assist with the management of the asset lifecycle from
requirements definition to procurement, operation, and disposal, in line with
current Waste Electrical and Electronic Equipment Regulations and Information
Governance.
- Ensure that all IT assets are tracked, clearly identifiable
by location and user and all audit requirements are supported, ensuring Digital
Services teams comply with asset management requirements.
- Administer, monitor and maintain the configuration
management database, ensuring accuracy of the asset inventory.
- Monitor asset performance throughout their lifecycle and
make recommendations for adjustments.
- Maintain and monitor the Asset Management CMDB to determine effective use of equipment throughout the Trust.
- Assist with the management of software assets, ensuring
compliance of licences and policy requirements.
- Support the incident, problem, and release management
processes.
- Plan and organise the day to day work of the Digital Assets
team, adjusting as necessary to variance of workload.
- Provide advice and guidance to the Digital Asset Management
Team to ensure a high standard of customer service and support is maintained.
- Support the development and maintenance of the Service
Catalogue.
- Follow change management procedures and advise on any issues
appropriately.
- Support the production of IT Service Management information
and Key Performance Indicators.
- Monitor the ordering of equipment on the Trusts financial
system.
- Liaise with suppliers in line with the Trusts IT Asset
Management Policy.
- Receive complex and detailed information ensuring the
information is interpreted and disseminated within own team.
- Provide advice and guidance to all Trust Staff on IT and
technical equipment explaining more complicated and complex information in a
way that staff will understand.
- Work closely with the Digital Assets Manager to provide an
effective and efficient digital service.
- Participate in the recruitment and selection of new staff
within the Digital Asset Management Team.
- Contribute to the onboarding of new staff through the
provision of mentoring, guidance and training as necessary.
- Manage, monitor and evaluate team and individual
performance, through the analysis of data and creation of reports, to ensure
efficient service delivery to customers e.g. monitoring of priorities,
performance, and service level targets, allocating work as necessary.
- To act as an escalation point and assist in the resolution
of technical and operational issues.
- Report to the Digital Assets Manager with regards to
workload, work assignment and associated issues. Working on own initiative, to
agreed objectives prioritising own workload and responding to ad hoc requests
as necessary.
- Ensure effective and efficient customer service ensuring any
matters escalated are dealt with promptly and professionally.
- To contribute to the delivery and deployment of the wide
range of equipment used by the Trust including but not limited to desktops,
laptops, desk phones, android and IOS devices e.g. mobile phones, iPads etc.
and associated software and peripherals throughout the Trust.
- Provide advice and guidance on device replacement and cost
as necessary.
- Implement policies and procedures in own area e.g.
development of Standard Operating Procedures, work plans and training plans as required, proposing
policy or service changes beyond the immediate team.
- Contribute to the IT Asset Management policies and processes
i.e. IT Asset Management and Mobile Phone policies.
- Work in conjunction with other Digital services teams in the
successful delivery of projects, managing IT systems and hardware deployment,
testing, or upgrading as required.
- Write and maintain IT documentation, ensuring records in the
ITSM tool are up to date.
- Responsible for the correct and safe use of expensive and
specialist IT equipment within the Digital Asset team.
- Provide assistance to, and work closely with, all teams
within Digital Services.
- Participate in projects, testing of new systems, evaluating
and reporting on new IT hardware and software, attending appropriate project
team meetings as necessary, acting as specialist lead in own area.
- Contribute and participate in team projects relating to
continuous service improvement of the Digital Asset Management Team and wider
Digital Support Services teams.
- Provide advice, guidance and training to other team members
sharing and documenting own knowledge and experience.
- Represent the team in departmental meetings, presenting
information and data from own area of expertise.
- Assist with the requirement to carry and move equipment across Trust sites.
- Undertake driving of the departmental
fleet vehicle in accordance with the Trust transport rules and conditions.
- Undertake any other reasonable duties as required.
Person Specification
Experience
Essential
- Asset Management and Technical Support Experience.
- Customer Service Experience.
- Basic networking concepts (e.g. TCP/IP).
- Management of incidents and problems to resolution.
- Management of staff with disparate skills.
- Experience of managing and motivating a team.
Desirable
- Health Service and/or public sector experience.
- Experience of working with Mobile Device Management solutions.
- Experience of working within the ITIL methodology.
- Supplier management experience.
Knowledge
Essential
- Proven knowledge of Microsoft Environments, Operating systems and applications.
- Proven knowledge of IOS and/or Android devices.
- Knowledge of Microsoft Server technologies, Active Directory, SCCM, O365.
- Up to date knowledge of WEEE regulations.
- A thorough understanding of confidentiality and data security.
Desirable
- Knowledge of NHS Applications / Systems.
- Knowledge of Information Governance and Data Protection
Qualifications
Essential
- 5 GCSEs or equivalent including Mathematics and English.
- Degree in relevant specialist subject or equivalent experience.
- Current ITIL foundation certificate (or willing to work towards).
Desirable
- Relevant industry standard qualifications.
- Certificate in management.
Skills and Abilities
Essential
- Excellent customer service skills.
- Competent in the use and support of Microsoft products.
- Ability to work in an unpredictable work pattern where frequent concentration is required.
- Ability to prioritise own workload as well as others and motivate teams through change.
- Ability to work on own initiative, to prioritise and plan workloads of oneself and others.
- Ability to negotiate and influence.
- Attention to detail.
- Effective team player.
- Advanced keyboard skills.
Person Specification
Experience
Essential
- Asset Management and Technical Support Experience.
- Customer Service Experience.
- Basic networking concepts (e.g. TCP/IP).
- Management of incidents and problems to resolution.
- Management of staff with disparate skills.
- Experience of managing and motivating a team.
Desirable
- Health Service and/or public sector experience.
- Experience of working with Mobile Device Management solutions.
- Experience of working within the ITIL methodology.
- Supplier management experience.
Knowledge
Essential
- Proven knowledge of Microsoft Environments, Operating systems and applications.
- Proven knowledge of IOS and/or Android devices.
- Knowledge of Microsoft Server technologies, Active Directory, SCCM, O365.
- Up to date knowledge of WEEE regulations.
- A thorough understanding of confidentiality and data security.
Desirable
- Knowledge of NHS Applications / Systems.
- Knowledge of Information Governance and Data Protection
Qualifications
Essential
- 5 GCSEs or equivalent including Mathematics and English.
- Degree in relevant specialist subject or equivalent experience.
- Current ITIL foundation certificate (or willing to work towards).
Desirable
- Relevant industry standard qualifications.
- Certificate in management.
Skills and Abilities
Essential
- Excellent customer service skills.
- Competent in the use and support of Microsoft products.
- Ability to work in an unpredictable work pattern where frequent concentration is required.
- Ability to prioritise own workload as well as others and motivate teams through change.
- Ability to work on own initiative, to prioritise and plan workloads of oneself and others.
- Ability to negotiate and influence.
- Attention to detail.
- Effective team player.
- Advanced keyboard skills.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
