Front of House Officer (Decant)

Job responsibilities

Key Responsibilities

• Security staff will be expected to maintain, at all times, a standard of personal conduct and deportment in keeping with the nature of their duties and the hospital environment.
• Carry out regular patrols of the front of the site to ensure that smokers do not congregate and block the passage of staff, visitors, patients and others to hospital entrance, in line with the trust no smoking policy.
• Protection of patients, staff, visitors, contractors and any other legitimate site users property against loss, theft, damage and waste.
• Receive & Log complaints of crime from patients/visitors and staff. Carry out investigations when required of any loss or breaches of security and report to Supervisor as necessary.
• Provide security assistance as required in accordance with Trust Major Incident Plan, Missing Patient Policy and Major Non-Clinical Emergency Policy and at the scene of road traffic accidents within hospital grounds.
• Ensure the safe custody of all lost/found property out of hours. During working hours, take such property to the General Office.
• Assist in the passage of critical information when communications systems fail.
• Use of several computerised (or any other) systems in relation to Security and Car Parking.
• Report any untoward incidents concerning members of staff to the Security Supervisor and/or other levels of management.
• Report & Log any criminal acts to the Security Supervisor and/or other levels of management.
• Respond as required to fire alarm activations as per Local Operating Procedures, including stand down protocols for fire service and liaise with other Trust staff on a site wide basis.
• Provide emergency assistance to all staff as required (i.e. major incidents/accidents.).
• Be familiar with local assignment instructions and procedures for reporting incidents.
• To successfully complete mandatory and annual training directives as required by the contract and the trust to ensure personal standards are maintained.

CAR PARKING DUTIES AND RESPONSIBILITIES

• To monitor vehicles parked on site to ensure all vehicles are authorised to park in designated areas.
• To follow Trust Policy in regard to unauthorised vehicles and have the responsibility for the issue of parking notices and warning notices as appropriate in line with the car parking local operating procedures for enforcement.
• Assist security officers with the first line maintenance of car park ticket machines (change ticket rolls, clear coin jams and rectify minor faults etc)
• Handle small amounts of cash removed from car park payment machines following coin jams.
• Under supervision ensure security of all cash movements/collections (ie when car parking pay on foot machines are emptied), including handling of cash boxes containing large sums of cash as and when required.

Qualifications

Desirable

• - IOSH working safely or equivalent
• - SIA Front Line Licence (Level 2)
• - Health and Safety Level 1
• - CSCS
• - First Aid certificate
• - Conflict Resolution training

Experience

Essential

• - Previous experience within a security environment
• - Previous experience in a customer facing environment

Desirable

• - Previous NHS Security Experience.
• - Operation of CCTV systems

Knowledge and Awareness

Desirable

• - Knowledge of Health and Safety legislation
• - Infection Control awareness
• - Knowledge of car parking systems (payment machines, barriers etc)

Skills and Abilities

Essential

• - Fit to perform the duties of the post.
• - The ability to collate/produce clear and concise professional reports.
• - Able to follow written and oral instructions
• - Ability to work with minimum supervision
• - Ability to prioritise a demanding workload
• - Able to carry out dynamic risk assessments (ie when attending incidents)

Desirable

• - Basic Computer skills
• - Physical intervention/conflict management skills
• - Investigatory skills
• - Ability to interpret site plans and/or drawings
• - Moving & Handling (ie Bending/ Carrying)

Personal Attributes

Essential

• - Smart appearance
• - Able to communicate effectively with staff, patients and the general public
• - Have a flexible approach to work
• - Courteous and polite

Other

Essential

• - Disclosure and Barring Service check (DBS formerly CRB)

Desirable

• - Full clean driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).