Job summary
**NOTE: PREVIOUS APPLICANTS NEED NOT APPLY**
Here at the Mid Yorkshire
Trust an exciting opportunity has arisen for a Radiology Call Handler to become
a key role within our department here at Radiology. We are looking for a highly motivated, approachable,
enthusiastic individual to undertake this role. To provide efficient, clear system of communication and administration to enable the department to run effectively and smoothly.
It is an expectation that all patients/staff are dealt
with politely and professionally at all times. Customer care standards are high
within the appointment centre so if you want to make a difference to our
patients and enjoy patient contact then this is an ideal role for you.
We are a 3 site trust and as part of your role you may be required
to work across all 3 sites (Pinderfields, Pontefract and Dewsbury). This role
will be predominantly based at Dewsbury Hospital. We offer a regular staff
shuttle service between all 3 sites for staff convenience and ease. The Mid Yorkshire Trust has excellent travel
links to Leeds, Sheffield, Doncaster and Bradford. We are close to both the M1
and the M62.
For more information about this role please
contact; Nasim Bobat on 01924 512423 or email: nasim.bobat@nhs.net.
Main duties of the job
Your main role will be dealing with telephone calls and
queries from patients and clinicians, booking, cancelling and rebooking
Radiology appointments. As you will be the first point of contact for patients,
you must ensure you have good Customer Service skills.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
To provide a welcome to the patients who are in contact with the department.
The post holder will be responsible for designated clerical duties in the department.
Play a lead role with administrative tasks in the department e.g., utilising IT systems in line with the departments Key Performance Indicators.
Promote effective customer focused communication with patients and service users.
To respond to telephone and / or face to face enquiries complying with departmental guidance.
Request, cancel and re-arrange appointments in line with local and national targets.
To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.
To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.
To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.
Assist with the preparation of patient records for outpatients in a timely manner as and when required.
Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary.
The post holder will give relevant assistance and training as and when required to support all colleagues.
To arrange transport as necessary for the patient in accordance with requirements of the department.
To carry out general administration duties and provide clerical assistance, as required.
To send and receive faxes in a safe haven environment as per Trust policy.
Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system.
Receive, sort and distribute goods and post delivered to the ward/department.
Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.
Job description
Job responsibilities
To provide a welcome to the patients who are in contact with the department.
The post holder will be responsible for designated clerical duties in the department.
Play a lead role with administrative tasks in the department e.g., utilising IT systems in line with the departments Key Performance Indicators.
Promote effective customer focused communication with patients and service users.
To respond to telephone and / or face to face enquiries complying with departmental guidance.
Request, cancel and re-arrange appointments in line with local and national targets.
To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.
To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.
To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.
Assist with the preparation of patient records for outpatients in a timely manner as and when required.
Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary.
The post holder will give relevant assistance and training as and when required to support all colleagues.
To arrange transport as necessary for the patient in accordance with requirements of the department.
To carry out general administration duties and provide clerical assistance, as required.
To send and receive faxes in a safe haven environment as per Trust policy.
Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system.
Receive, sort and distribute goods and post delivered to the ward/department.
Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.
Person Specification
Qualifications
Essential
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience.
Desirable
- NVQ Level 2 qualification in related subject.
- IT skills qualifications; CLAIT or ECDL computer course.
Knowledge and Awareness
Essential
- Confidentiality issues.
- Awareness of own limitations.
Desirable
- Awareness of Health & Safety issues.
- Awareness of Moving & Handling issues.
Skills and Abilities
Essential
- Keyboard skills.
- Develop and maintain positive working relationships.
- Demonstrate effective and clear written, verbal and telephone, communication skills.
- Work with demanding workloads and prioritise tasks.
- Maintain a safe working environment for self and others.
- Willingness to take on tasks.
Desirable
- Proven record of excellent filing and organisational skills
Personal Attributes
Essential
- Friendly, respectful of colleagues.
Experience
Essential
- Experience of working with filing systems.
- Experience of good customer or patient care.
- Work with IT systems.
Desirable
- Previous experience in an administrative role.
- Experience of working within a related area e.g. Health/Social Care Setting.
- A willingness to learn NHS computer software systems.
- Experience of working with confidential material.
Other
Essential
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality.
Person Specification
Qualifications
Essential
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience.
Desirable
- NVQ Level 2 qualification in related subject.
- IT skills qualifications; CLAIT or ECDL computer course.
Knowledge and Awareness
Essential
- Confidentiality issues.
- Awareness of own limitations.
Desirable
- Awareness of Health & Safety issues.
- Awareness of Moving & Handling issues.
Skills and Abilities
Essential
- Keyboard skills.
- Develop and maintain positive working relationships.
- Demonstrate effective and clear written, verbal and telephone, communication skills.
- Work with demanding workloads and prioritise tasks.
- Maintain a safe working environment for self and others.
- Willingness to take on tasks.
Desirable
- Proven record of excellent filing and organisational skills
Personal Attributes
Essential
- Friendly, respectful of colleagues.
Experience
Essential
- Experience of working with filing systems.
- Experience of good customer or patient care.
- Work with IT systems.
Desirable
- Previous experience in an administrative role.
- Experience of working within a related area e.g. Health/Social Care Setting.
- A willingness to learn NHS computer software systems.
- Experience of working with confidential material.
Other
Essential
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
