Job summary
An exciting opportunity has arisen for a dynamic, proactive Ward Clerk within the Children's assessment unit.
The successful post holder will be expected to work cross site between Dewsbury and Pinderfields also cover other Paediatric areas if required.
We are looking for an enthusiastic individual who enjoys working in a Team, has good interpersonal skills and are efficient individuals with excellent communication and IT skills.
You will be an integral member of the Childens assessment unit, providing an effective day-to-day clerical support to facilitate the smooth running of these services.
Main duties of the job
We require a friendly and approachable person with a professional manner and to be able to work well under pressure. Previous telephone and computer skills are required and excellent communication and organisational skills are essential.
Working closely with the multi-disciplinary team, we are looking for someone who is a good team player. The role will involve direct contact with patients, relatives and other members of the public.
The successful candidate must be able to prioritise their workload on a busy acute ward. Reception duties are a large part of the role as well as handling public enquiries.
Traning will be given on ECAMIS.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Undertake clerical, administrative and reception duties.
Support the nursing team in the effective running of the department, providing a quality patient centred service
Welcome patients and visitors to the ward area.
Answer the telephone, transferring calls and recording and delivering messages accurately and to the appropriate personnel.
Input patient activity on Patient Administration System (PAS), including booking elective admissions, admitting, discharging and ensuring that the PAS is kept updated.
Complete records of nursing activity for coding purposes.
Obtaining patients notes and preparing same for patients admission.
Book ambulances, interpreters and other supportive services
Arranging district nurse referrals, on request of unit staff.
Liaise with support services.
Liaise with Pharmacy staff regarding the ordering / delivery of discharge medications.
Liaise with other wards / departments.
Be responsible for the ordering and monitoring of clerical stores, and stock rotation.
Assist with the general cleanliness / tidiness of the ward environment.
Filing medical and other documents as necessary.
Preparation of GP and District Nurse letters.
Maintaining ward display of patient / visitor information leaflets and re-ordering as necessary.
Take a proactive approach to health and safety, reporting any accidents or incidents, be they actual or potential, to the nurse in charge.
Liaising with estates department and reporting any faults / repairs as necessary
Maintain patient confidentiality at all times.
Provide a general secretarial service for ward staff.
Perform any other duties that fall within the range of clerical requirements of the ward in order to enable the provision of high quality care to service users.
Job description
Job responsibilities
Undertake clerical, administrative and reception duties.
Support the nursing team in the effective running of the department, providing a quality patient centred service
Welcome patients and visitors to the ward area.
Answer the telephone, transferring calls and recording and delivering messages accurately and to the appropriate personnel.
Input patient activity on Patient Administration System (PAS), including booking elective admissions, admitting, discharging and ensuring that the PAS is kept updated.
Complete records of nursing activity for coding purposes.
Obtaining patients notes and preparing same for patients admission.
Book ambulances, interpreters and other supportive services
Arranging district nurse referrals, on request of unit staff.
Liaise with support services.
Liaise with Pharmacy staff regarding the ordering / delivery of discharge medications.
Liaise with other wards / departments.
Be responsible for the ordering and monitoring of clerical stores, and stock rotation.
Assist with the general cleanliness / tidiness of the ward environment.
Filing medical and other documents as necessary.
Preparation of GP and District Nurse letters.
Maintaining ward display of patient / visitor information leaflets and re-ordering as necessary.
Take a proactive approach to health and safety, reporting any accidents or incidents, be they actual or potential, to the nurse in charge.
Liaising with estates department and reporting any faults / repairs as necessary
Maintain patient confidentiality at all times.
Provide a general secretarial service for ward staff.
Perform any other duties that fall within the range of clerical requirements of the ward in order to enable the provision of high quality care to service users.
Person Specification
Experience
Essential
- Well developed interpersonal skills
- Ability to communicate effectively and efficiently
- IT literate using Microsoft packages
- Develop and maintain positive working relationships
Desirable
- Experience within the NHS
Qualifications
Essential
- GCSE's AC or equivalent qualification / experience
- NVQ 2 in Business Administration or equivalent experience.
Desirable
- IT qualifications
- Customer care qualifications
Knowledge and Awareness
Essential
- Demonstrates a caring attitude to patients and colleagues.
- Flexible to meet the needs of the service.
- Ability to work well within a team.
- Places the patient at the centre of all they do.
- Uses own initiative.
- Awareness of own limitations
- Awareness of departmental processes / policies
Desirable
- Knowledge of medical terminology
Skills and AbiIities
Essential
- Excellent communication (verbal and written), interpersonal and telephone skills.
- Word processing skills / keyboard familiarity.
- Organised, systematic and tidy, taking responsibility for professional appearance of own work area.
- Patient focused approach to care and services
- Works effectively within small teams
- Able to prioritise tasks and workload
Person Specification
Experience
Essential
- Well developed interpersonal skills
- Ability to communicate effectively and efficiently
- IT literate using Microsoft packages
- Develop and maintain positive working relationships
Desirable
- Experience within the NHS
Qualifications
Essential
- GCSE's AC or equivalent qualification / experience
- NVQ 2 in Business Administration or equivalent experience.
Desirable
- IT qualifications
- Customer care qualifications
Knowledge and Awareness
Essential
- Demonstrates a caring attitude to patients and colleagues.
- Flexible to meet the needs of the service.
- Ability to work well within a team.
- Places the patient at the centre of all they do.
- Uses own initiative.
- Awareness of own limitations
- Awareness of departmental processes / policies
Desirable
- Knowledge of medical terminology
Skills and AbiIities
Essential
- Excellent communication (verbal and written), interpersonal and telephone skills.
- Word processing skills / keyboard familiarity.
- Organised, systematic and tidy, taking responsibility for professional appearance of own work area.
- Patient focused approach to care and services
- Works effectively within small teams
- Able to prioritise tasks and workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
