Job summary
Could this be the job for you?
Do you have an interest in being
part of a team who pride themselves on supporting women through their pregnancy?
Do you want an opportunity to be part of a team in a field where no two days
are the same?
The Division of Families and
Clinical Support Services have
an exciting opportunity for an enthusiastic and motivated individual join maternity
services as an Acute Maternity Services Team Leader.
Please note: this post is for 6
months to cover maternity leave.
We are looking for someone with
strong interpersonal and communication skills as the role requires liaison with
Managers, Consultants, front line clinical colleagues, patients and external
colleagues on a regular basis.
If any further information is required or you wish to discuss this position,
please Nickie Mumford, Assistant Business & Quality Manager on nicola.mumford@nhs.net or 01924 543752.
Please note that this post may close early due to the volume of applicants.
Main duties of the job
Please see attached full job description and person specification.
JOB PURPOSE
To manage and coordinate clerical staff within the
administrative service and be responsible for the day to day management of
staff. Be responsive and sensitive to
the service needs maintaining departmental targets and Trust expectations in
line with the Departmental & Trust KPIs.
To undertake day to day management of the Team.
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
Please see attached full job description and person specification.
Key Responsibilities
- To liaise and communicate with patients, staff, external agencies, allied professionals and consultants to the department in person, over the telephone, in writing and by e-mail as appropriate. These communications may be confidential and of a highly sensitive and complex distressing nature as per Trust Information Governance Policy.
- To establish and maintain good relationships with other departments/directorates and clinicians.
- Provide administrative support to the Matrons and in the acute maternity areas.
- To attend speciality meetings to provide information to ensure service targets are met and capacity gaps / demand requirements are escalated.
- Resolve issues/concerns with individual members of staff, which may be of a highly delicate, complex and personal nature and require expertise and understanding to handle, liaising with the HR team when necessary.
- To provide Trust Team briefings to staff to keep them informed of departmental and Trust news.
- Co-ordinating/managing staffs workload as per service requirement and escalating where necessary.
- To ensure that all staff are aware of and know where to find, access and follow all relevant Trust procedures and policies.
- To coordinate annual leave, sickness or other absence.
- To participate in the recruitment, training, appraisal and general discipline of staff employed within the clerical workforce.
- Identify changes in working practices that are required to improve the service and to inform the Departmental manager of problems and changes.
- To maintain annual/study leave records for the team.
- To act as authorised signatory for ad-hoc time sheets.
- To ensure team are fully trained in all areas of IT systems in relation to service area.
- To undertake and receive yearly individual performance reviews/appraisals that will reflect both personal objectives and service objectives.
- Any other duties commensurate to the post.
Job description
Job responsibilities
Please see attached full job description and person specification.
Key Responsibilities
- To liaise and communicate with patients, staff, external agencies, allied professionals and consultants to the department in person, over the telephone, in writing and by e-mail as appropriate. These communications may be confidential and of a highly sensitive and complex distressing nature as per Trust Information Governance Policy.
- To establish and maintain good relationships with other departments/directorates and clinicians.
- Provide administrative support to the Matrons and in the acute maternity areas.
- To attend speciality meetings to provide information to ensure service targets are met and capacity gaps / demand requirements are escalated.
- Resolve issues/concerns with individual members of staff, which may be of a highly delicate, complex and personal nature and require expertise and understanding to handle, liaising with the HR team when necessary.
- To provide Trust Team briefings to staff to keep them informed of departmental and Trust news.
- Co-ordinating/managing staffs workload as per service requirement and escalating where necessary.
- To ensure that all staff are aware of and know where to find, access and follow all relevant Trust procedures and policies.
- To coordinate annual leave, sickness or other absence.
- To participate in the recruitment, training, appraisal and general discipline of staff employed within the clerical workforce.
- Identify changes in working practices that are required to improve the service and to inform the Departmental manager of problems and changes.
- To maintain annual/study leave records for the team.
- To act as authorised signatory for ad-hoc time sheets.
- To ensure team are fully trained in all areas of IT systems in relation to service area.
- To undertake and receive yearly individual performance reviews/appraisals that will reflect both personal objectives and service objectives.
- Any other duties commensurate to the post.
Person Specification
Skills and Abilities
Essential
- Ability to deal with conflict
- Good Time management skills
- Ability to engage and motivate others
- High standard of accuracy
Knowledge and Awareness
Essential
- Understanding and knowledge Caldicott/Data Protection Act.
- Awareness of own limitations.
Desirable
- Knowledge of Trust Policies
Qualifications
Essential
- NVQ3 or equivalent in Business Administration / or ILM qualification or equivalent
- Sound educational background (4 GCSEs, grade C or above)
Desirable
- IT skills qualifications
- ECDL computer course
- NVQ4 or equivalent in Business Administration
Experience
Essential
- Experience of working to targets
- Microsoft Word/ Excel/ Email Knowledge
- Experience of working within a busy/ demand environment, E.g. Multi-disciplinary team
- Proven experience of managing a team of clerical staff
- Previous NHS experience and knowledge
Desirable
- Substantial understanding of a maternity department
Person Specification
Skills and Abilities
Essential
- Ability to deal with conflict
- Good Time management skills
- Ability to engage and motivate others
- High standard of accuracy
Knowledge and Awareness
Essential
- Understanding and knowledge Caldicott/Data Protection Act.
- Awareness of own limitations.
Desirable
- Knowledge of Trust Policies
Qualifications
Essential
- NVQ3 or equivalent in Business Administration / or ILM qualification or equivalent
- Sound educational background (4 GCSEs, grade C or above)
Desirable
- IT skills qualifications
- ECDL computer course
- NVQ4 or equivalent in Business Administration
Experience
Essential
- Experience of working to targets
- Microsoft Word/ Excel/ Email Knowledge
- Experience of working within a busy/ demand environment, E.g. Multi-disciplinary team
- Proven experience of managing a team of clerical staff
- Previous NHS experience and knowledge
Desirable
- Substantial understanding of a maternity department
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
