Job summary
Digital Services have exciting new opportunities for a full-time 37.5 a week Digital Systems
Administrator position at Mid Yorkshire Teaching NHS Trust.
Please note: This is a fixed term position until 31/03/2026.
If your application is successful, the interviews will be held on 12/12/2024 and/or 13/12/2024.
We are looking for
experienced, talented, and motivated individuals to join our Digital Systems
team, which forms part of the larger Digital Services Department at The Mid Yorkshire Teaching NHS Trust. The role will operate supporting the Trusts
use of Digital Systems. You will be required to work closely with other members
of the Digital Systems team, in addition to Trust Programme Leads, and will
play an important role in the support of users and the configuration,
maintenance, training and administration of the Clinical Systems under your
remit.
You will be an
excellent communicator, understanding of the pressures in healthcare, and show
an ability to learn and respond to demands in a fast-paced technical
environment. You will possess a logical approach to problem solving, and the
ability to quickly assess issues and prioritise workloads in order to provide a
responsive resolution. You will able to work autonomously, within the
boundaries of the role, as well as importantly, being part of a progressive team.
Main duties of the job
Duties will include but not limited to:
- Monitoring incoming requests and incidents from the Digital Service Desk.
- Supporting users in their use of clinical systems.
- Setting up user accounts.
- Removing leavers and other routine housekeeping tasks.
- Maintaining the integrity of patient data.
- Configuration of clinical systems.
- Giving advice and Ad-Hoc training to users.
- Prepare and create support documentation for clinical systems.
- Testing system changes due to clinical systems updates or other changes.
About us
We provide care and support to over half a million
people in Wakefield and Kirklees in their homes, in community settings and
across our three hospital sites at Pontefract, Dewsbury and Pinderfields (in
Wakefield).
Always striving for excellence, we are at the
forefront of innovation and research and we invest in teaching and the
development of our workforce.
We live by our values of caring, improving, being
respectful and maintaining high standards. We listen and learn because we aim
to make Mid Yorkshire the best place to work and the best place to receive care.
We have a clear vision, and you could be part of
this! If you share our values and you want to make a difference to the lives of
our patients and their families and carers, we would love to hear from you.
Application guidance:
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
Key Responsibilities
- Responsible for monitoring incoming requests
from the Digital Service Desk and resolve / escalate these in line with agreed
service level agreements (SLA) as required.
- Supporting the Trusts use of clinical systems
that include, but are not limited to:
- PAS (Patient Administration System)
- Electronic Patient Record Systems
- Electronic Prescribing Systems
- Order Comms
- PACS (Picture Archiving and Communication
System)
- eDMS (Electronic Document Management System)
- The post holder will take responsibility for
maintaining data integrity. Regular housekeeping tasks must be carried out to
ensure that digital systems operate smoothly and efficiently and that they are
available to users during agreed times including occasional support outside of
normal working hours.
- Identify user data errors and correct them thus
avoiding potential risks to patient care and subsequently avoiding clinical
incidents.
- Manage clinical system user accounts. Allocation
of appropriate system security to those users in accordance with IT security
policies.
- Prepare and manage support documentation for digital
systems as required.
- The post holder will be involved in identifying
and resolving software problems and faults. This will include liaison with other
teams within Digital Services and also third party suppliers of digital systems.
- Escalate, where appropriate, to the senior
colleagues.
- Responsible for minor application changes to
systems when required
- Involvement in the testing of planned system
changes and incident resolutions
- Involvement in Change Management techniques by
testing application procedures in a test environment to ensure any changes will
be successful before releasing in a live environment. The post holder may be required to write test
scripts.
- The post holder will be expected to investigate
potential solutions to systems problems and to make recommendations for
consideration by the appropriate Digital Systems manager.
- The post holder must approach system problems
methodically. System issues can be complicated and resolving issues can require
great concentration.
- Sensitivity and
confidentiality is of paramount importance as access to a wide range of
confidential sensitive and patient identifiable information is routine to the
post.
- The post holders will be expected to communicate
on a multidisciplinary level with clinicians, doctors, other medical staff,
secretaries, administrative staff, IT project managers, etc.
- Make suggestions to the Technical and
Operational Services team on application issues.
- Liaise and advise with
outside contractors staff
Job description
Job responsibilities
Key Responsibilities
- Responsible for monitoring incoming requests
from the Digital Service Desk and resolve / escalate these in line with agreed
service level agreements (SLA) as required.
- Supporting the Trusts use of clinical systems
that include, but are not limited to:
- PAS (Patient Administration System)
- Electronic Patient Record Systems
- Electronic Prescribing Systems
- Order Comms
- PACS (Picture Archiving and Communication
System)
- eDMS (Electronic Document Management System)
- The post holder will take responsibility for
maintaining data integrity. Regular housekeeping tasks must be carried out to
ensure that digital systems operate smoothly and efficiently and that they are
available to users during agreed times including occasional support outside of
normal working hours.
- Identify user data errors and correct them thus
avoiding potential risks to patient care and subsequently avoiding clinical
incidents.
- Manage clinical system user accounts. Allocation
of appropriate system security to those users in accordance with IT security
policies.
- Prepare and manage support documentation for digital
systems as required.
- The post holder will be involved in identifying
and resolving software problems and faults. This will include liaison with other
teams within Digital Services and also third party suppliers of digital systems.
- Escalate, where appropriate, to the senior
colleagues.
- Responsible for minor application changes to
systems when required
- Involvement in the testing of planned system
changes and incident resolutions
- Involvement in Change Management techniques by
testing application procedures in a test environment to ensure any changes will
be successful before releasing in a live environment. The post holder may be required to write test
scripts.
- The post holder will be expected to investigate
potential solutions to systems problems and to make recommendations for
consideration by the appropriate Digital Systems manager.
- The post holder must approach system problems
methodically. System issues can be complicated and resolving issues can require
great concentration.
- Sensitivity and
confidentiality is of paramount importance as access to a wide range of
confidential sensitive and patient identifiable information is routine to the
post.
- The post holders will be expected to communicate
on a multidisciplinary level with clinicians, doctors, other medical staff,
secretaries, administrative staff, IT project managers, etc.
- Make suggestions to the Technical and
Operational Services team on application issues.
- Liaise and advise with
outside contractors staff
Person Specification
Qualifications
Essential
- Diploma Level qualification in a relevant IT subject or equivalent experience.
- ECDL Advanced or equivalent experience.
- GCSE Grade 4 or above in Maths and English or equivalent.
Desirable
Skills and Abilities
Essential
- High levels of concentration required.
- Ability to learn and develop skills further.
- Troubleshooting skills.
- Ability to prioritise workload.
- Excellent organisational and interpersonal skills.
- Excellent written and verbal communication skills.
- Able to liaise with technical and non-technical staff.
- Good customer service skills.
Knowledge and Awareness
Essential
- Microsoft operating systems and applications.
- Highly computer literate
- Excellent Microsoft Office skills.
- A good understanding of NHS national data requirements.
- An excellent knowledge of NHS confidentiality requirements.
- Sound awareness of Data Protection.
Desirable
- Understanding of interfacing / integration between clinical digital systems.
Personal Attributes
Essential
- Ability to work as part of a team and alone.
- Energetic, resourceful, and flexible.
- Effective team player.
- Excellent organisational and time management skills, able to work accurately under pressure to meet deadlines.
- The ability to maintain and enhance own skills and knowledge through research.
- Ability to work on own initiative, to prioritise and plan workloads.
- Self motivated and the ability to motivate others.
- Adaptable to change.
- Honesty and integrity.
- Able to multi-task effectively.
- Proven ability to work under own initiative with minimal supervision.
- Flexibility in your working pattern to support out of normal hours activities as and when required (e.g Digital system upgrade / changes)
Desirable
- Evidence of a commitment to continuous personal development.
Experience
Essential
- Experience of continuous system / database administration experience.
- Demonstrable experience of working on digital information systems.
- Experience of liaising with system users and problem resolution.
- Experience of performing routine maintenance / data quality tasks on digital systems.
Desirable
- Previous IT experience in a healthcare setting.
- Able to promote digital systems within the Trust.
- Previous experience in the systems named in the job description.
- Experience of training / mentoring colleagues.
Artificial Intelligence (AI)
Essential
- If relevant, please provide details of AI used during the completion of this application form.
Person Specification
Qualifications
Essential
- Diploma Level qualification in a relevant IT subject or equivalent experience.
- ECDL Advanced or equivalent experience.
- GCSE Grade 4 or above in Maths and English or equivalent.
Desirable
Skills and Abilities
Essential
- High levels of concentration required.
- Ability to learn and develop skills further.
- Troubleshooting skills.
- Ability to prioritise workload.
- Excellent organisational and interpersonal skills.
- Excellent written and verbal communication skills.
- Able to liaise with technical and non-technical staff.
- Good customer service skills.
Knowledge and Awareness
Essential
- Microsoft operating systems and applications.
- Highly computer literate
- Excellent Microsoft Office skills.
- A good understanding of NHS national data requirements.
- An excellent knowledge of NHS confidentiality requirements.
- Sound awareness of Data Protection.
Desirable
- Understanding of interfacing / integration between clinical digital systems.
Personal Attributes
Essential
- Ability to work as part of a team and alone.
- Energetic, resourceful, and flexible.
- Effective team player.
- Excellent organisational and time management skills, able to work accurately under pressure to meet deadlines.
- The ability to maintain and enhance own skills and knowledge through research.
- Ability to work on own initiative, to prioritise and plan workloads.
- Self motivated and the ability to motivate others.
- Adaptable to change.
- Honesty and integrity.
- Able to multi-task effectively.
- Proven ability to work under own initiative with minimal supervision.
- Flexibility in your working pattern to support out of normal hours activities as and when required (e.g Digital system upgrade / changes)
Desirable
- Evidence of a commitment to continuous personal development.
Experience
Essential
- Experience of continuous system / database administration experience.
- Demonstrable experience of working on digital information systems.
- Experience of liaising with system users and problem resolution.
- Experience of performing routine maintenance / data quality tasks on digital systems.
Desirable
- Previous IT experience in a healthcare setting.
- Able to promote digital systems within the Trust.
- Previous experience in the systems named in the job description.
- Experience of training / mentoring colleagues.
Artificial Intelligence (AI)
Essential
- If relevant, please provide details of AI used during the completion of this application form.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
