Patient Safety Support Officer

The Mid Yorkshire Hospitals NHS Trust

This job is now closed

Job summary

An exciting administrative opportunity has arisen to join The Mid Yorkshire Hospitals NHS Trust Quality & Safety Team.

We are looking for a motivated, enthusiastic and proactive individual to join our team as a Patient Safety Support Officer to work in an administrative role and support the Patient Safety portfolio.

Experience with working with Datix or other Patient Safety application is an advantage, but not essential, as full training will be provided.

The post holder will be part of the Quality and Safety team working closely with all other teams within Corporate areas, as well as with multiple other departments and colleagues at a range of levels across the Trust.

The post in the Quality & Safety function is an ideal platform to learn and develop within the patient safety field, from an administrative perspective.

Please note, this vacancy is subject to agenda for change banding.

Main duties of the job

The post holder is responsible to the Patient Safety Intelligence Manager and the Matron for Patient Safety for providing an efficient, accurate and timely patient safety administration management process.

Any other administrative duties within the Quality & Safety team of the role appropriate to the grade as requested by Patient Safety Intelligence Manager.

About us

We provide care and support to over half a million people in Wakefield and Kirklees in their homes, in community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (in Wakefield).

Always striving for excellence, we are at the forefront of innovation and research and we invest in teaching and the development of our workforce.

We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and the best place to receive care.

We have a clear vision, and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.

Date posted

14 February 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9377-CORP4179

Job locations

Trust HQ and Education Centre, Pinderfields Hospital

Aberford Road

Wakefield

West Yorkshire

WF1 4DG

Job description

Job responsibilities

The post holder will ensure that accurate data checking procedures are followed within the Datix system.
The post holder will communicate with all levels of staff following any queries/concerns with the Datix incident management process escalating any concerns to the Patient Safety Intelligence Manager or Quality & Safety Analyst.
The post holder is responsible for extracting and manipulating information from the Datix system in order to fulfil basic requirements of the Trust.
Analyse data extracted from Datix, identify themes and trends and support the Patient Safety Intelligence Manager in the delivery of basic reports.
Due to a high volume of patient/staff identifiable information, the post holder will maintain confidentiality at all times.
Demonstrates effective communication to ward/department staff, to ensure data is accurate within the patient safety form.
Supports the administrative process of learning from excellence.
Responds to routine telephone enquiries in a professional manner.
Ensure timely uploading of incidents to the Learning from Patient Safety Events/National Reporting Learning System.
Ensure accuracy of the pressure ulcer incident management process.
Assist with general Datix admin requests including but not limited to password resets, new account creations etc.
Support the Divisional teams with the incident management process as and when required.
Attend, contribute to and facilitate team meetings and weekly safety huddles
Facilitate meetings including agenda and taking minutes as and when required.
Any other duties within the Quality & Safety team of the role appropriate to the grade as requested by Patient Safety Intelligence Manager.
Monitoring the central email account and responding appropriately using own initiative and escalating as necessary.
Maintain the Patient Safety inbox and liaise with other Trusts and the CCG on internally and externally reported incidents and ensure the Interface Incident spreadsheet is populated and updated and feedback is sent.
Respond to all queries, correspondence and telephone calls in a timely and professional manner. Initiate action where possible and report progress as appropriate.
Support the development of the Quality & Safety Team Intranet pages, ensuring documents are up to date.
Assisting in the preparation of data and information for monthly/quarterly/annual reports and projects.
Be willing to undertake training for specific and generalised processes within Datix configuration as and when required to support the team.
Review and destroy old records (annually) in line with the Trusts retention policy.

Job description

Job responsibilities

The post holder will ensure that accurate data checking procedures are followed within the Datix system.
The post holder will communicate with all levels of staff following any queries/concerns with the Datix incident management process escalating any concerns to the Patient Safety Intelligence Manager or Quality & Safety Analyst.
The post holder is responsible for extracting and manipulating information from the Datix system in order to fulfil basic requirements of the Trust.
Analyse data extracted from Datix, identify themes and trends and support the Patient Safety Intelligence Manager in the delivery of basic reports.
Due to a high volume of patient/staff identifiable information, the post holder will maintain confidentiality at all times.
Demonstrates effective communication to ward/department staff, to ensure data is accurate within the patient safety form.
Supports the administrative process of learning from excellence.
Responds to routine telephone enquiries in a professional manner.
Ensure timely uploading of incidents to the Learning from Patient Safety Events/National Reporting Learning System.
Ensure accuracy of the pressure ulcer incident management process.
Assist with general Datix admin requests including but not limited to password resets, new account creations etc.
Support the Divisional teams with the incident management process as and when required.
Attend, contribute to and facilitate team meetings and weekly safety huddles
Facilitate meetings including agenda and taking minutes as and when required.
Any other duties within the Quality & Safety team of the role appropriate to the grade as requested by Patient Safety Intelligence Manager.
Monitoring the central email account and responding appropriately using own initiative and escalating as necessary.
Maintain the Patient Safety inbox and liaise with other Trusts and the CCG on internally and externally reported incidents and ensure the Interface Incident spreadsheet is populated and updated and feedback is sent.
Respond to all queries, correspondence and telephone calls in a timely and professional manner. Initiate action where possible and report progress as appropriate.
Support the development of the Quality & Safety Team Intranet pages, ensuring documents are up to date.
Assisting in the preparation of data and information for monthly/quarterly/annual reports and projects.
Be willing to undertake training for specific and generalised processes within Datix configuration as and when required to support the team.
Review and destroy old records (annually) in line with the Trusts retention policy.

Person Specification

Qualifications

Essential

Holds qualifications equivalent to diploma level or is able to demonstrate administrative experience of an equivalent level
5 GCSEs, including English and Mathematics, at Grade C or above

Desirable

RSA level 3 or equivalent in word processing, or experience using IT equipment which would equate to this level.

Experience

Essential

Experience of working within a complex administrative role and office environment
Experience of providing full administration/facilitation of meetings to a Committee/Group, including production of an agenda, taking minutes, etc.
Experience of working in an environment with minimal supervision.
Able to demonstrate extensive use and excellent knowledge of Microsoft Office packages (e.g. Access, Excel and Word) to produce fairly complex documents, analysis and regular reports.
Working knowledge of Datix (Patient Safety System).

Desirable

Experience of using computer packages such as Ecamis, symphony, systmone to locate and extract information as required
Experience of dealing with telephone enquiries both difficult, sensitive and complex
Experience of working in the health sector/NHS

Skills and Abilities

Essential

Excellent verbal and written communication skills
Demonstrates the ability to work under pressure
Demonstrates the ability to prioritise own workload and work with minimal supervision
Systematic and methodical approach to work
Accurate typing and advance document formatting skills.
Ability to proof-read and pay attention to detail.
Ability to work well within a team.
Ability to keep accurate records and write concise, accurate notes and correspondence.
Ability to work effectively as a member of a team or on own initiative.
Ability to concentrate in a workplace where frequent interruptions may be commonplace.
Ability to demonstrate effective planning, organisational and time management skills and to meet strict deadlines.

Desirable

Good understanding of healthcare and NHS Application

Person Specification

Qualifications

Essential

Holds qualifications equivalent to diploma level or is able to demonstrate administrative experience of an equivalent level
5 GCSEs, including English and Mathematics, at Grade C or above

Desirable

RSA level 3 or equivalent in word processing, or experience using IT equipment which would equate to this level.

Experience

Essential

Experience of working within a complex administrative role and office environment
Experience of providing full administration/facilitation of meetings to a Committee/Group, including production of an agenda, taking minutes, etc.
Experience of working in an environment with minimal supervision.
Able to demonstrate extensive use and excellent knowledge of Microsoft Office packages (e.g. Access, Excel and Word) to produce fairly complex documents, analysis and regular reports.
Working knowledge of Datix (Patient Safety System).

Desirable

Experience of using computer packages such as Ecamis, symphony, systmone to locate and extract information as required
Experience of dealing with telephone enquiries both difficult, sensitive and complex
Experience of working in the health sector/NHS

Skills and Abilities

Essential

Excellent verbal and written communication skills
Demonstrates the ability to work under pressure
Demonstrates the ability to prioritise own workload and work with minimal supervision
Systematic and methodical approach to work
Accurate typing and advance document formatting skills.
Ability to proof-read and pay attention to detail.
Ability to work well within a team.
Ability to keep accurate records and write concise, accurate notes and correspondence.
Ability to work effectively as a member of a team or on own initiative.
Ability to concentrate in a workplace where frequent interruptions may be commonplace.
Ability to demonstrate effective planning, organisational and time management skills and to meet strict deadlines.

Desirable

Good understanding of healthcare and NHS Application

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information