Job summary
Are you an information analyst, data manager or data scientist with a passion for supporting customers to make the connection between workforce data and patient care? Are you curious and forward-thinking with excellent attention to detail? Do you want to work with a broad variety of NHS workforce data and really make a difference? If so, we have an exciting opportunity for you and are keen to hear what you feel you could bring to our team.
At Mid Yorkshire, we know that our workforce data is the key to understanding our workforce; and supporting them in delivering excellent patient care. We are on an exciting journey, transforming our workforce information reporting and education services; and empowering and inspiring managers to make informed decisions which support excellent employee and patient experiences.
As a team we are embracing new ways of working and introducing modern techniques to deliver a high-quality service. We are looking for someone who will take a key role in delivering our day-to-day services (e.g. monthly reports, customer queries, analytical support to our HR Business Partners) and will contribute towards our continuing innovation of our services (e.g. analysis training, partnering services and modern technologies/techniques). Whether you bring NHS, non-NHS, or educational experience, if you share our vision and this sounds like the job for you, we look forward to hearing from you.
Interviews will be held on Thursday 2nd May 2024
Main duties of the job
- Become an expert in the use of the Electronic Staff Record (ESR) HR/Payroll system.
- Interrogate and analyse the data held within the system taking responsibility for the production workforce information for use at various Senior and Divisional Meetings i.e. Trust Board, Divisional Governance Meeting.
- Provide advice, guidance and training to customers on our workforce systems and coach them on analytical skills.
- Provide specialist advice on complex queries through our Help Desks.
- Play a key role in data quality through the production of data quality reports and engagement with all users of the system.
- Contribute to our transformation programme innovating our services.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Provide detailed management information reports and statistical returns to internal and external customers on a regular and ad-hoc basis.
To analyse workforce data and provide a summary of the analysis in line with business requirements to escalate areas of risk, highlight trends in performance in relation to key workforce metrics, and to enable operational management teams to formulate appropriate action plans and strategies.
To ensure that all workforce data is presented in an appropriate format to support operational management teams.
Responds to complex queries in relation to ESR Self Service. Ability to identify and resolve system related problems.
Provide advice, support and individual training over the phone, via skype or in person to regular users of ESR including the use of reports and accessing the system.
Provide expert advice and guidance to system users to ensure accuracy and completeness of data input is maintained and improved upon, and to ensure a greater understanding of the need for good data quality.
Create, develop and maintain data quality reports in order to check and correct Employee data and ensure the accuracy of that data and to monitor any problem areas.
Undertake regular audits as required to comply with Information Governance requirements.
Monitor data quality reports and record and report back to relevant departments on data quality issues highlighted by the reports, or external sources, and put processes in place to help prevent issues reoccurring.
Provide training, guidance and support to junior members of the team.
Write and maintain departmental procedures, policies and guidance and ensure these are embedded within the team
Use own initiative when dealing with confidential data at all times, referring to any guidance if required.
Undertake any other reasonable and appropriate duties as may be requested, deputising in matters of Data Quality as required.
Job description
Job responsibilities
Provide detailed management information reports and statistical returns to internal and external customers on a regular and ad-hoc basis.
To analyse workforce data and provide a summary of the analysis in line with business requirements to escalate areas of risk, highlight trends in performance in relation to key workforce metrics, and to enable operational management teams to formulate appropriate action plans and strategies.
To ensure that all workforce data is presented in an appropriate format to support operational management teams.
Responds to complex queries in relation to ESR Self Service. Ability to identify and resolve system related problems.
Provide advice, support and individual training over the phone, via skype or in person to regular users of ESR including the use of reports and accessing the system.
Provide expert advice and guidance to system users to ensure accuracy and completeness of data input is maintained and improved upon, and to ensure a greater understanding of the need for good data quality.
Create, develop and maintain data quality reports in order to check and correct Employee data and ensure the accuracy of that data and to monitor any problem areas.
Undertake regular audits as required to comply with Information Governance requirements.
Monitor data quality reports and record and report back to relevant departments on data quality issues highlighted by the reports, or external sources, and put processes in place to help prevent issues reoccurring.
Provide training, guidance and support to junior members of the team.
Write and maintain departmental procedures, policies and guidance and ensure these are embedded within the team
Use own initiative when dealing with confidential data at all times, referring to any guidance if required.
Undertake any other reasonable and appropriate duties as may be requested, deputising in matters of Data Quality as required.
Person Specification
Knowledge and Awareness
Essential
- Microsoft Products specifically Microsoft Office.
- Knowledge of the Data Protection Act.
- Experience of Data Quality.
- Awareness of own limitations.
Desirable
- Knowledge and understanding of workforce metrics.
Qualifications
Essential
- O Levels/GCSEs.
- NVQ Level 3 and significant professional experience of providing and analysing information and statistics for business clients
Experience
Essential
- Production and Communication of written reports using Excel and Word.
- Experience of working in an administration setting.
- Data entry, including good keyboard skills.
- Previous experience of using electronic reporting systems to record and report information.
Desirable
- Experience of NHS Workforce Information systems.
Skills and Abilities
Essential
- Excellent communications skills able to demonstrate effective listening, verbal and written skills.
- Ability to work on own initiative.
- Good organisational skills.
- Able to prioritise workload to deliver to deadlines.
- Analytical skills.
Personal Attributes
Essential
- Self-motivated.
- Flexible
- Numerate
- Literate
- Customer focused with good telephone manner.
- Positive attitude.
- Aptitude for working with and supporting others.
Desirable
- Proactive approach to problem solving.
Person Specification
Knowledge and Awareness
Essential
- Microsoft Products specifically Microsoft Office.
- Knowledge of the Data Protection Act.
- Experience of Data Quality.
- Awareness of own limitations.
Desirable
- Knowledge and understanding of workforce metrics.
Qualifications
Essential
- O Levels/GCSEs.
- NVQ Level 3 and significant professional experience of providing and analysing information and statistics for business clients
Experience
Essential
- Production and Communication of written reports using Excel and Word.
- Experience of working in an administration setting.
- Data entry, including good keyboard skills.
- Previous experience of using electronic reporting systems to record and report information.
Desirable
- Experience of NHS Workforce Information systems.
Skills and Abilities
Essential
- Excellent communications skills able to demonstrate effective listening, verbal and written skills.
- Ability to work on own initiative.
- Good organisational skills.
- Able to prioritise workload to deliver to deadlines.
- Analytical skills.
Personal Attributes
Essential
- Self-motivated.
- Flexible
- Numerate
- Literate
- Customer focused with good telephone manner.
- Positive attitude.
- Aptitude for working with and supporting others.
Desirable
- Proactive approach to problem solving.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
