Clinical Quality Analyst Lead

Job responsibilities

Specifically, the post holder will:

• Will be a key advisor for the nursing directorate and wider organisation using their experience of complex clinical quality data sets to inform decision making, service delivery and improvement actions across the Trust.
• Will be responsible for the day to day management of information systems delivering the Nursing and Midwifery Quality Governance Framework and other Clinical Quality dashboards. Ensuring that data is shared timely and effectively across the Trust.
• Ensure the provision of timely and accurate data from audits and accreditations undertaken as part of the Nursing and Midwifery Quality Governance framework to directorate and divisional leads. This will include taking a key role in analysing and interpreting to provide insight and intelligence which inform activities and decision-making o quality assurance process across frontline areas.
• Make recommendations for the on-going development and delivery of comprehensive quality assurance and governance mechanisms across the directorate and wider organisation, to provide assurance of compliance and risk management. Whilst leading on organisational improvements when delegated to.
• Continuously develop and improve the processes in place for data capture, processing, analysis, and presentation of both quantitative and qualitative data. This will include working with performance and informatics teams to facilitate Quality dashboards and other clinical data as required on Trust platforms including QlikSense, Datix and PPM+.
• Analyse and interpret complex data and produce reports from key systems and audits to inform the decision-making and improvement actions of teams across the Directorate and services, with the aim of supporting quality of care in frontline areas.
• Develop and design effective systems and processes to streamline and improve the current mechanisms for sharing of information across the Directorate, whilst advise and educating clinical divisions and departments as required.
• Educate and support as required clinical and non-clinical teams to facilitate better understanding and use of the quality information available to them to identify and monitor improvement activities.

• Work alongside the team and wider directorate to triangulate quality and assurance data with other sources of information to ensure Ward Accreditation and Assurance visits are conducted and monitored effectively.
• Support the team and wider directorate to write professional reports/prepare presentations displaying relevant assurance information to support the effective delivery of the Nursing Midwifery Quality Governance Framework and other relevant Trust objectives.
• Managing, manipulating and interpretating complex data from a range of different sources to provide meaningful information to direct quality improvement activities and effectively monitor progress.
• Work with the Head of Clinical Quality and Effectiveness and, Quality and Accreditation Practitioner to contribute to the development, implementation, monitoring and review of key trust strategies and quality governance frameworks, in line with Trust objectives and priorities, adjusting to changes legislation and regulations, to ensure correct information is available to support continuous improvement, the delivery of high standards of care and the Trusts vision and values.
• Produce and present highly complex data delivering understandable information in reports, detailing trends and themes, lessons learnt and resulting in changes in practice for directorate or divisional meetings and for quarterly and annual reports. This may at times include external stakeholders and members of the public.
• Utilise good judgement to triangulate multiple data sets to assist teams to understand and process complex data to support individual workstreams, including complaints, PALS, FFT, patient safety, clinical effectiveness and other directorate teams and assist with analysing and presenting data in a way that is understood.
• Receive and analyse highly complex and potentially sensitive information or data in order write professional reports and presentations in order for teams to deliver at trust committees and to share with external stakeholders.
• Present information and data in a variety of formats, including undertaking presentations to internal and external groups and by the production of high-quality written reports, including Board level.
• Work closely with clinical services, including wards and departments, to strengthen ward to board assurance. This will include ensuring robust action plans are in place to address key areas of risk identified through the quality governance arrangements; achieving this through the provision of advice and guidance on effective action planning and monitoring improvement, and direct support as deemed appropriate based on risk of non-compliance.
• Participate in any CQC regulatory inspection, to support development of responses, and tracking the commitments to completion.
• During times of external stakeholder inspection the job holder will gather, provide and track information required to support requests.
• To work closely with the Patient Safety Systems Intelligence Manager to develop the effective use of the Trust risk management system (DATIX or any other replacement systems) for complex information from multiple data locations to capture, analyse and report.
• Working collaboratively with colleagues from across the organisation to implement improvement activities based on evidence and best practice, which may require persuasive, motivational and negotiation skills may be required.
• Providing operational leadership and management to champion and further develop the effective use of data and insight to identify, monitor and evaluate progress against key quality and safety priorities.
• Monitor complicated data steams relating to patient engagement, safety and quality of care, and outcomes from feedback surveys/Friends & Family Test and escalate concerns and present information in order to identify potential issues for professional competencies and/or conduct.
• Work closely with clinical and non-clinical teams to the ensure the Directorate and Trust has robust mechanisms in place to monitor and demonstrate assurance of progress against improvement objectives. This will include working with ward and department level colleagues to ensure robust improvement and action plans are developed and maintained.
• Work autonomously or coordinate a team to extract complex data and arrange information for ad hoc requests both internally and externally to the directorate, extracting information for Freedom of Information requests and helping to maintain and create reports within various data systems for audits, Ward Accreditations, Ward Assurance, quality dashboards and other directorates.
• Support with audits, ward accreditations, ward assurance, patient safety walkabouts and other directorate audits to identify data quality issues.
• Ability to translate, merge, cleanse and map complex data into conceptual, logical and physical data models including trends and forecasting.
• Promote the aims and objectives of the wider Clinical Quality team and represent the Quality team at relevant groups and meetings.

Qualifications

Essential

• First Level Degree or equivalent demonstrable level of experience in an area of practice commensurate with compliance, governance or quality or patient safety.

Desirable

• Leadership or management qualification.
• Quality Improvement training.
• Data / Intelligence training or qualification.
• Project management qualification or relevant experience.

Skills and Abilities

Essential

• High level IT skills using all Microsoft packages, and in particular use of Excel (and other available packages) for the use and improvement of data capture and reporting.
• Proficient in the use of electronic data systems.
• Ability to present complex information and data in a meaningful way.
• Advanced skills and abilities in the analysing and presenting information and data in a meaningful way to a range of audiences.
• Attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with others across organisational and professional boundaries.
• Ability to communicate effectively with other agencies at a variety of levels.
• Ability to inspire and motivate others.
• Problem solving skills.
• Excellent time management skills and ability to manage competing priorities.
• Ability to work collaboratively with others across organisational and professional boundaries.
• High level of personal and professional integrity.
• Excellent interpersonal skills.
• Commitment to collaborative and partnership working.
• Excellent organisational skills.
• Able to manage time and organise work priorities effectively to meet deadlines.
• Forward thinking approach.
• Self-motivated.

Desirable

• Advanced skills in the use of the DATIX patient safety system.
• Ability to review ward and organisational level processes, and implement and monitor meaningful change.
• Ability to use and keep up to date with social media platforms.
• Ability to design and deliver group training.
• Ability to overcome barriers, good negotiating and influencing skills.

Experience

Essential

• Experience of working in a health service setting with evidence of ongoing development or evidence of Continuing Professional Development.
• Extensive understanding and experience of effective use of data in the healthcare setting to inform and monitor improvement activities.
• Experience of working with others to improve compliance, patient safety, experience, and quality of services.
• Significant experience of participating in improvement activities with respect to all aspects of quality (clinical and non-clinical), using systematic approaches and methodologies.
• Significant experience of interrogating complex, quantitative and qualitative information, and presenting findings and recommendations in a meaningful way.
• Experience of preparing and delivering presentations to audiences with a variety of levels of understanding of the topic.
• Experience of writing Board level papers.
• Experience of working in a multidisciplinary team.

Desirable

• Understanding of operational and professional issues in an acute Trust.
• Experience of designing, carrying out, analysing, and developing next steps clinical audit.
• Ability to prioritise and demonstrate effective time management and organisational skills.
• Experience of delivering/supporting quality improvement projects using QI methodology.
• Experience in facilitating and implementing change and improvement related to the Friends and Family Test (FFT) and CQC National Patient Experience Surveys.
• Experience in using Datix/Radar/or other health risk management systems.

Knowledge and Awareness

Essential

• Understanding of Information Governance and Confidentiality.
• Sound understanding and awareness of effective use and presentation of data in driving improvement activities.
• Knowledge of the use of electronic systems to record, audit and extract comprehensive datasets.
• Awareness of own limitations.
• Understanding of the Trusts objectives and priorities and the ability to work across operational boundaries.
• Evidence of current CPD.

Desirable

• Knowledge of Quality e.g. Patient Safety, Clinical effectiveness and quality compliance.
• Knowledge of quality improvement methodologies and approaches.
• Knowledge of change management processes in leadership and support of large groups of staff.
• Understanding of the healthcare environment in both acute and community settings.
• Understand the importance of data quality and how this can affect outcomes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).