Job summary
Mid Yorkshire Teaching NHS Trust has 320 volunteers carrying out a range of roles, which all improve patient experience. This role is varied, busy and a real privilege supporting our amazing team of volunteers.
The Volunteer Coordinator is responsible for recruiting, supporting, training and coordinating volunteers, primarily at our Pinderfields & Dewsbury Hospital sites.
Above all, it is essential that you are a 'people person' who will enjoys working with a diverse group of volunteers, supporting them to give their time and skills to the Trust.
Please note, there are 2 positions available:
- 37.5 hours per week at Pinderfields Hospital (including evenings & weekends).
- 20 hours per week at Dewsbury Hospital (including evenings & weekends).
Main duties of the job
To coordinate Voluntary Services primarily on the Pinderfields & Dewsbury Hospital sites.
This involves:
- Recruiting and Selecting New Volunteers in line with the Trust Volunteering Policy.
- Carrying our Volunteer Inductions and organising training.
- Facilitating routine volunteer meetings.
- Overseeing volunteer rotas.
- Providing support for volunteers and volunteer mangers.
- Advising Colleagues as to how they can involve volunteers in their work and developing new roles.
Working with the Voluntary Services Team to continually evaluate and improve our service.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
To be responsible for the co-ordination of volunteers i.e. recruitment, selection, placing, training and supporting volunteers within the ward befriending roles.
To organise targeted recruitment within the community and raise awareness of volunteer vacancies.
To undertake the necessary checks including ID, DBS and Trust checks.
To organise, deliver and document volunteer information sessions and training.
To develop and deliver volunteer awareness training for staff to enable staff to support volunteers within the organisation.
To keep accurate and up to date records of volunteers and provide statistical information regularly throughout the project.
To monitor and evaluate the service.
To encourage networking and mutual support between volunteers.
To liaise with ward staff regarding volunteer placements and agree appropriate guidelines.
To establish and maintain community links with a wide range of voluntary organisations.
Any other tasks commensurate with the grade of this post at the request of the volunteer administrator/organiser or voluntary services manager, to ensure the smooth operation of the department.
Work in line with department guidelines and policies, and offer suggestions for improvements to procedures/policies to support continual development of the service.
Job description
Job responsibilities
To be responsible for the co-ordination of volunteers i.e. recruitment, selection, placing, training and supporting volunteers within the ward befriending roles.
To organise targeted recruitment within the community and raise awareness of volunteer vacancies.
To undertake the necessary checks including ID, DBS and Trust checks.
To organise, deliver and document volunteer information sessions and training.
To develop and deliver volunteer awareness training for staff to enable staff to support volunteers within the organisation.
To keep accurate and up to date records of volunteers and provide statistical information regularly throughout the project.
To monitor and evaluate the service.
To encourage networking and mutual support between volunteers.
To liaise with ward staff regarding volunteer placements and agree appropriate guidelines.
To establish and maintain community links with a wide range of voluntary organisations.
Any other tasks commensurate with the grade of this post at the request of the volunteer administrator/organiser or voluntary services manager, to ensure the smooth operation of the department.
Work in line with department guidelines and policies, and offer suggestions for improvements to procedures/policies to support continual development of the service.
Person Specification
Qualifications
Essential
- Sound educational background (4 GCSEs, grade C or above).
Desirable
- NVQ or equivalent in volunteer management/supervision.
Experience
Essential
- Experience of working with confidential material.
- Experience co-ordinating/supervising/managing volunteers.
- Experience of good customer or patient care.
- Experience of scheduling/co-ordination activities and/or resources.
- Experience in interview and selection of volunteers/staff.
- Experience of working with young people and supporting people with learning difficulties would be advantageous.
- Experience as a volunteer.
Desirable
- Experience of working within the NHS.
- Clinical experience working within a ward based team.
Knowledge
Essential
- Good knowledge of volunteer good practice including; legislation and recruitment.
- Understanding of the need for confidentiality.
Skills and Abilities
Essential
- Good communication and interpersonal skills including presentation skills.
- Customer care skills at a supervisory level.
- Ability to multi-task and prioritise.
- Flexibility with working hours (evenings and weekend working required).
- Ability to work under pressure and to deal with welfare issues, disciplinary and complaints.
Desirable
- The ability to be self-driven and to initiate changes necessary within the department to keep abreast of policies and protocols.
Personal Attributes
Essential
- Empathy, enthusiasm, willingness to learn.
- Flexible, practical and adaptable.
- Confident, out-going and approachable.
Other
Essential
- Please confirm whether you are interested in working 37.5 hours per week at Pinderfields Hospital, 20 hours per week at Dewsbury Hospital or both.
Person Specification
Qualifications
Essential
- Sound educational background (4 GCSEs, grade C or above).
Desirable
- NVQ or equivalent in volunteer management/supervision.
Experience
Essential
- Experience of working with confidential material.
- Experience co-ordinating/supervising/managing volunteers.
- Experience of good customer or patient care.
- Experience of scheduling/co-ordination activities and/or resources.
- Experience in interview and selection of volunteers/staff.
- Experience of working with young people and supporting people with learning difficulties would be advantageous.
- Experience as a volunteer.
Desirable
- Experience of working within the NHS.
- Clinical experience working within a ward based team.
Knowledge
Essential
- Good knowledge of volunteer good practice including; legislation and recruitment.
- Understanding of the need for confidentiality.
Skills and Abilities
Essential
- Good communication and interpersonal skills including presentation skills.
- Customer care skills at a supervisory level.
- Ability to multi-task and prioritise.
- Flexibility with working hours (evenings and weekend working required).
- Ability to work under pressure and to deal with welfare issues, disciplinary and complaints.
Desirable
- The ability to be self-driven and to initiate changes necessary within the department to keep abreast of policies and protocols.
Personal Attributes
Essential
- Empathy, enthusiasm, willingness to learn.
- Flexible, practical and adaptable.
- Confident, out-going and approachable.
Other
Essential
- Please confirm whether you are interested in working 37.5 hours per week at Pinderfields Hospital, 20 hours per week at Dewsbury Hospital or both.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
