Job summary
Dewsbury Hospital is home to the MY Cafe which is a Volunteer run Cafe in the heart of a busy hospital. The MY Cafe has two Cafes on the DDH Site and this role will cover both.
The MY Cafe provides hot drinks and refreshments to patients, visitors and staff. The Cafe is run by a small staff team and a large team of 20 plus volunteer. This is an includisve and space safe where voluteerers get a great expereince and work closely as a team.
This role will be joining the Cafe Staff Team to support the volunteers. The MY Cafe is part of the Mid Yorkshire Teaching NHS Trust's Voluntary Services Team winch recruits and supports the Trust 300+ volunteers who give up their time weekly to support hospital site users.
Main duties of the job
To maintain the voluntary services café and retail outlets at Dewsbury Hospital. This also includes the second outlet in Bronte towers.
To carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
- Responsible for the day to day running of the outlet.
- Determine stock levels for cafe outlet i.e. tea, coffee, biscuits, sandwiches to maintain a constant supply
- Rotate stock to prevent wastage within the café/shop and storage areas.
- Take part in intermittent stock checks.
- Keep outlet and storage areas clean and tidy, maintaining cleaning Rotas.
- Ensure fridges are kept clean and tidy and maintain temperature charts.
- Ensure delivery notes, communications and donations for the café are securely filed and relayed to voluntary services / café coordinator.
- Liaising with external suppliers regarding shortfalls etc.
- Responsible for informing Line Manager of price alterations; ensure price changes are implemented.
- Counting daily takings from the previous day and investigating any discrepancies.
- Maintain record of daily takings using reconciliation sheets. Ensuring takings are taken to General Office for Security.
- Responsible for ensuring floats are organised in line with café financial processes.
- Maintain monthly data of cafe income using computer systems.
- Support volunteers in the duties
- Maintain volunteer Rota ensuring cover for holidays and sickness.
- Responsible for training new volunteers within the café / shop i.e. till, stock rotation, cleanliness and customer care.
- Encourage cleanliness and Health and Safety.
- First line contact for informal complaints from customers and volunteers
- Encourage volunteers to attend the support and mandatory training sessions.
Job description
Job responsibilities
- Responsible for the day to day running of the outlet.
- Determine stock levels for cafe outlet i.e. tea, coffee, biscuits, sandwiches to maintain a constant supply
- Rotate stock to prevent wastage within the café/shop and storage areas.
- Take part in intermittent stock checks.
- Keep outlet and storage areas clean and tidy, maintaining cleaning Rotas.
- Ensure fridges are kept clean and tidy and maintain temperature charts.
- Ensure delivery notes, communications and donations for the café are securely filed and relayed to voluntary services / café coordinator.
- Liaising with external suppliers regarding shortfalls etc.
- Responsible for informing Line Manager of price alterations; ensure price changes are implemented.
- Counting daily takings from the previous day and investigating any discrepancies.
- Maintain record of daily takings using reconciliation sheets. Ensuring takings are taken to General Office for Security.
- Responsible for ensuring floats are organised in line with café financial processes.
- Maintain monthly data of cafe income using computer systems.
- Support volunteers in the duties
- Maintain volunteer Rota ensuring cover for holidays and sickness.
- Responsible for training new volunteers within the café / shop i.e. till, stock rotation, cleanliness and customer care.
- Encourage cleanliness and Health and Safety.
- First line contact for informal complaints from customers and volunteers
- Encourage volunteers to attend the support and mandatory training sessions.
Person Specification
Qualifications
Essential
- Level 2 Food Hygiene Certificate.
Desirable
- NVQ 3 in Customer Service or equivalent.
Experience
Essential
- Previous experience within the cafe and retail field.
- The ability to deal with customers in a challenging situation i.e. forged bank notes.
- An understanding of till reporting.
- Proven experience of handling cash.
- Computer skills, eg; online orders; data entry.
Knowledge and Awareness
Essential
- Knowledge of scanner tills and programming.
- An interest in voluntary work and an understanding of the needs of those who undertake it.
- Awareness of own limitations.
Desirable
- An understanding of Health & Safety, Hygiene Regulations.
- Regulations surrounding café and retail outlets.
- Awareness of Moving & Handling issues.
Personal Attributes
Essential
- Friendly, respectful of colleagues.
- Commitment.
- Flexibility.
Skills and Abilities
Essential
- Excellent customer service and sales skills.
- Develop and maintain positive working relationships.
- Good interpersonal skills.
- Able to communicate clearly (verbally and written).
- Enthusiastic.
- Maintain a safe working environment for self and others.
- Willingness to take on tasks.
Desirable
- Able to function as part of a team.
- Good organisational skills.
- Administration skills e.g. MS office.
Other
Essential
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality.
Person Specification
Qualifications
Essential
- Level 2 Food Hygiene Certificate.
Desirable
- NVQ 3 in Customer Service or equivalent.
Experience
Essential
- Previous experience within the cafe and retail field.
- The ability to deal with customers in a challenging situation i.e. forged bank notes.
- An understanding of till reporting.
- Proven experience of handling cash.
- Computer skills, eg; online orders; data entry.
Knowledge and Awareness
Essential
- Knowledge of scanner tills and programming.
- An interest in voluntary work and an understanding of the needs of those who undertake it.
- Awareness of own limitations.
Desirable
- An understanding of Health & Safety, Hygiene Regulations.
- Regulations surrounding café and retail outlets.
- Awareness of Moving & Handling issues.
Personal Attributes
Essential
- Friendly, respectful of colleagues.
- Commitment.
- Flexibility.
Skills and Abilities
Essential
- Excellent customer service and sales skills.
- Develop and maintain positive working relationships.
- Good interpersonal skills.
- Able to communicate clearly (verbally and written).
- Enthusiastic.
- Maintain a safe working environment for self and others.
- Willingness to take on tasks.
Desirable
- Able to function as part of a team.
- Good organisational skills.
- Administration skills e.g. MS office.
Other
Essential
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
