The Mid Yorkshire Teaching NHS Trust

Helpdesk Operator (Payroll)

This job is now closed

Job summary

We are seeking to recruit a highly motivated and enthusiastic Helpdesk Operator in Payroll. This is a varied and enjoyable role, where you will be providing advice and supporting the payroll team with Payroll and expenses queries.

You will provide a proactive and responsive first point of contact to staff contacting the Helpdesk.

The post holder will allocate calls to the payroll clerks depending on the nature of the query. You will also provide clerical support to the Payroll Team, including photocopying and filing.

You will have excellent communication and interpersonal skills and have proven administrative and IT skills. You will be able to provide a high level of customer service, showing empathy and understanding in dealing with queries.

Main duties of the job

To work as part of the Payroll Team to provide a help desk and admin service for Mid Yorkshire Teaching NHS Trust. The operator will be the main point of contact for all calls into the department, ensuring all calls are logged on the helpdesk system and assigning them to Payroll Officers

About us

We provide care and support to over a million people in Wakefield and Kirklees in their homes, community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).

Always striving for excellence, we are at the forefront of innovation and research, and we invest in teaching and the development of our workforce.

We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and receive care.

We value diversity and welcome talent and enthusiasm irrespective of age, disability, neurodivergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances including providing unpaid carers support to someone with a health and care need. As ethnic minority groups, members of the LGBTQ+ community, and people with a disability/neurodivergence are currently under-represented across the organisation, we encourage applications from members of these groups. We have policies and procedures to ensure all applicants are treated fairly and consistently.

We are proud of our staff networks - who offer valuable guidance and feedback from those with lived experience.

We have a clear vision and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.

Date posted

20 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

C9377-CORP0178

Job locations

Stanley Hall Annex, Pinderfields Hospital

Aberford Road

Wakefield

West Yorkshire

WF1 4AL

Job description

Job responsibilities

To receive incoming calls from service users regarding payroll, expenses and pension queries.

Accurately record the user requests onto the Payroll helpdesk system and assign to the relevant Payroll.

Forward any queries received in the payroll inbox to relevant Payroll Officer.

Any other admin tasks as required

Job description

Job responsibilities

To receive incoming calls from service users regarding payroll, expenses and pension queries.

Accurately record the user requests onto the Payroll helpdesk system and assign to the relevant Payroll.

Forward any queries received in the payroll inbox to relevant Payroll Officer.

Any other admin tasks as required

Person Specification

Knowledge and Skills

Essential

Keyboard skills.
Knowledge of basic PC systems.
Develop and maintain positive working relationships.
Maintain a safe working environment for self and others.
Willingness to take on tasks.

Desirable

Record of efficiency.
Good communication and positive contributions to previous employment.

Experience

Essential

Good interpersonal and communication skills.
Good time management skills including ability to work to set deadlines.
Ability to work well as part of the team.
Ability to work flexibly, quickly and accurately.

Desirable

Experience with data base and software packages.
Experience of working with confidential material.

Qualifications

Essential

GCSEs or equivalent in English and Maths.

Person Specification

Knowledge and Skills

Essential

Keyboard skills.
Knowledge of basic PC systems.
Develop and maintain positive working relationships.
Maintain a safe working environment for self and others.
Willingness to take on tasks.

Desirable

Record of efficiency.
Good communication and positive contributions to previous employment.

Experience

Essential

Good interpersonal and communication skills.
Good time management skills including ability to work to set deadlines.
Ability to work well as part of the team.
Ability to work flexibly, quickly and accurately.

Desirable

Experience with data base and software packages.
Experience of working with confidential material.

Qualifications

Essential

GCSEs or equivalent in English and Maths.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information