Job summary
An exciting
opportunity has arisen for an experienced and suitably qualified person to join
our service as a Speech & Language Therapy (SLT) Office Co-ordinator for Adult SLT at MYTT. The role will involve delivering and overseeing our admin
processes and working with quality and audit projects.
We
offer a high-quality service for our patients who have swallow and
communication difficulties and would like someone to join our team who can
support the delivery of our service and keep patient experience at the centre
of what they do.
We are a busy
department and a team of innovative and friendly Speech and Language Therapists,
Assistants and Admin colleagues. The post holder will have access to training, which
includes in-service training and regular supervision from the Team Lead. You
will provide line management duties for our band 2 admin colleagues and work closely with the SLT Technical Instructors who also provide a small element of office support.
We have regular business
admin meetings and staff meetings, ensuring all colleagues across the service
areas can contribute to updates and improvements.
Successful
applicants will be able to demonstrate excellent inter-personal, communication,
leadership and team working skills.
We are able to offer this post from 27-30 hours per week. Prospective candidates are welcome to make contact or visit - c.finn@nhs.net,fatemeh.amirkamali1@nhs.net
Main duties of the job
To fulfil the role, you will have the necessary skills to complete patient appointment booking processes, manage incoming referrals to support triage processes, update clinical systems such as PPM+ and S1, complete orders for resources and oversee deliveries to site, deal with patients, carers, referrers, GP's and other health and social care professionals on the phone, manage the SLT inbox, plus any other general requests and enquiries.
The post holder will oversee and complete regular 18 week wait audits and other service audits to support our routine processes with a view to review and improve. The post holder will work closely with the other admin colleagues, together sharing daily duties and communicating closely regarding priorities and tasks for the day; and planning for the work and priorities ahead.
The post holder will provide supervision and line management duties for the admin colleagues. They will ensure admin related audits and quality processes are reviewed and embedded. They will ensure information is shared with the Team Lead and relevant clinical colleagues and provide information for clinical governance meetings, as required. The post holder will work closely with the clinical leads to enable us to meet our clinical priorities which brings excellent opportunities for service development work.
The post holder will be based at our Bar Lane office near Pinderfields Hospital and occasionally will be required to work from our Dewsbury Hospital office.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
- The postholder will be required to supervise the work of SLT clerical assistants and work closely with the SLT assistants and Technical Instructors. The postholder and ensure there is cover for the SLT service due to sickness, annual leave, study leave and meetings etc. when required
- To regularly review 18 week RTT for the SLT service to ensure all pathways have been stopped or started as per guidance
- Design and produce the monthly SLT Service staff timetable. Monitor new patient referrals and current demands for all adult SLT services and support with monitoring of waiting lists and workload as required.
- The post holder will be responsible for clerical duties in the service e.g. to ensure patients are booked or cancelled for SLT clinics and home visits.
- Maintain and update patient records on the central computer database. To register and action new patient referrals and manage discharges from the system.
- To assist with the confidential management of patient records and ensure that all documentation is returned to the appropriate ward/department is accurately complete and promptly dispatched.
- To be responsible for the accurate and timely storing/scanning of records, e.g. investigation reports & letters.
- Liaise with neighbouring NHS trusts as required in relation to SLT patients / referrals.
- To assist in audit activity when evaluating service delivery as and when required by the Services lead, team leader and Clinical Leads.
- The post holder should use initiative to make decisions and prioritise their own work when processing calls to the service.
- Liaise with GPs surgeries and other healthcare professionals to optimise patient care as required.
- Review 18 week RTT for the SLT service as required to ensure all pathways have been stopped or started etc as per guidance
- Type letters / correspondence / minutes as required for the SLT clinical staff
- Operate IT systems ensuring correct data is held on the database & Trust systems, and update as necessary.
- To participate as required with staff recruitment and selection, whilst considering issues in relation to the departmental structure and future service developments.
- The post holder will give relevant assistance and training as and when required to support all colleagues.
- Deal effectively with any performance, capability or informal disciplinary issues with the SLT Clerical Officers in line with Trust policies.
- To work collaboratively with, manage on a day-to-day basis and appraise SLT Clerical Officers to ensure that robust performance management systems operate which empower staff and optimise their contribution to the delivery of high quality patient centred healthcare.
- Receive, sort and distribute goods and post delivered to the department.
Job description
Job responsibilities
- The postholder will be required to supervise the work of SLT clerical assistants and work closely with the SLT assistants and Technical Instructors. The postholder and ensure there is cover for the SLT service due to sickness, annual leave, study leave and meetings etc. when required
- To regularly review 18 week RTT for the SLT service to ensure all pathways have been stopped or started as per guidance
- Design and produce the monthly SLT Service staff timetable. Monitor new patient referrals and current demands for all adult SLT services and support with monitoring of waiting lists and workload as required.
- The post holder will be responsible for clerical duties in the service e.g. to ensure patients are booked or cancelled for SLT clinics and home visits.
- Maintain and update patient records on the central computer database. To register and action new patient referrals and manage discharges from the system.
- To assist with the confidential management of patient records and ensure that all documentation is returned to the appropriate ward/department is accurately complete and promptly dispatched.
- To be responsible for the accurate and timely storing/scanning of records, e.g. investigation reports & letters.
- Liaise with neighbouring NHS trusts as required in relation to SLT patients / referrals.
- To assist in audit activity when evaluating service delivery as and when required by the Services lead, team leader and Clinical Leads.
- The post holder should use initiative to make decisions and prioritise their own work when processing calls to the service.
- Liaise with GPs surgeries and other healthcare professionals to optimise patient care as required.
- Review 18 week RTT for the SLT service as required to ensure all pathways have been stopped or started etc as per guidance
- Type letters / correspondence / minutes as required for the SLT clinical staff
- Operate IT systems ensuring correct data is held on the database & Trust systems, and update as necessary.
- To participate as required with staff recruitment and selection, whilst considering issues in relation to the departmental structure and future service developments.
- The post holder will give relevant assistance and training as and when required to support all colleagues.
- Deal effectively with any performance, capability or informal disciplinary issues with the SLT Clerical Officers in line with Trust policies.
- To work collaboratively with, manage on a day-to-day basis and appraise SLT Clerical Officers to ensure that robust performance management systems operate which empower staff and optimise their contribution to the delivery of high quality patient centred healthcare.
- Receive, sort and distribute goods and post delivered to the department.
Person Specification
Experience
Essential
- Experience of working with filing systems
- Experience of good customer or patient care
- Significant knowledge and experience of IT and competencies relating to databases and data inputting
- A willingness to learn NHS computer software systems
- Experience of leading/working in a team.
Desirable
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
- Experience of working with confidential material
- Some Managerial experience in a general administration setting
Qualifications
Essential
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
- IT skills qualifications; CLAIT or ECDL computer course
Desirable
- NVQ Level 2 qualification in related subject
- Training in customer care.
Knowledge and Awareness
Essential
- Confidentiality issues
- Awareness of own limitations.
- Able to work independently guided by protocols.
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Skills and Abilities
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
Desirable
- Experience of working with people with communication impairments
Person Specification
Experience
Essential
- Experience of working with filing systems
- Experience of good customer or patient care
- Significant knowledge and experience of IT and competencies relating to databases and data inputting
- A willingness to learn NHS computer software systems
- Experience of leading/working in a team.
Desirable
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
- Experience of working with confidential material
- Some Managerial experience in a general administration setting
Qualifications
Essential
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
- IT skills qualifications; CLAIT or ECDL computer course
Desirable
- NVQ Level 2 qualification in related subject
- Training in customer care.
Knowledge and Awareness
Essential
- Confidentiality issues
- Awareness of own limitations.
- Able to work independently guided by protocols.
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Skills and Abilities
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
Desirable
- Experience of working with people with communication impairments
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
