Job summary
Mid Yorkshire Teaching NHS Trust is looking for a Band 3 Supervisor within
the Podiatry Office to become a key role within our department. We are looking
for a highly motivated, approachable, enthusiastic individual to undertake this
position. You will be working in a friendly team, assisting with providing
Podiatry services for people from all ages and backgrounds within the Wakefield
District.
You will be responsible for providing positive customer service to
patients and health professionals dealing with patient queries and supporting
patients to access our service. The post holder will need to have excellent
communication skills to empathise, motivate, persuade and negotiate in the
course of line management of the administrative team.
Customer care standards are high within the administrative team so if
you want to make a difference to our patients then this is an exciting
opportunity for you to contribute to this positive patient experience.
The core hours will be Monday to Friday between 08.00 till 16:00.
Main duties of the job
The post offers an excellent opportunity to utilise your communication
skills within an expanding and exciting service, lead and empower a team in
order to improve the experience for our patients. The post holder will manage a team of clerical
staff on a day to day basis. They will
be responsible for a clerical workload of their own and will be required to
have good organisational skills and a high degree of initiative, along with the
ability to prioritise and maintain confidentiality. The post holder will be required to work in
collaboration with the Team Leader/Service Lead to ensure effective and
efficient delivery of healthcare for the patients of the Wakefield ICB.
The post holder must have excellent communication skills, be adaptable
and flexible to pressures and carry out administration duties in a manner that
supports departmental targets and ensures compliance with standard operating
procedures.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
- The post holder will be required to supervise the work of Podiatry clerical officers and ensure there is cover for the Podiatry service due to sickness, annual leave, study leave and meetings etc. when required
- To regularly review 18 week RTT for the Podiatry service to ensure all pathways have been stopped or started as per guidance
- Design and produce the monthly Podiatry Service staff timetable. Monitor new patient referrals and current demands at all Podiatry clinics and adjust the monthly clinical sessions to manage service waiting lists and workload as required
- The post holder will be responsible for clerical duties in the service e.g. to ensure patients are booked or cancelled for Podiatry clinics
- Issue domiciliary requests (home visit patients) to Podiatrists and Podiatry Assistants received from e.g. District Nurses, G.P. practices, and patients
- Maintain and update patient records on the central computer database. To register and action new patient referrals and manage discharges from the system
- To assist with the confidential management of patient records and ensure that all documentation is returned to the appropriate ward/department is accurately complete and promptly dispatched
- To be responsible for the accurate and timely storing/scanning of records, e.g. investigation reports and letters
- Liaise with Fieldhead Hospital / SWYPFT as required in relation to Podiatry patients / referrals
- To assist in audit activity when evaluating service delivery as and when required by the Service Lead and Team Leader
- The post holder should use initiative to make decisions and prioritise their own work when processing calls to the service
- Liaise with G.P.s surgeries and other healthcare professionals to optimise patient care as required
- Type letters / correspondence / minutes as required for the Podiatry clinical staff
- Operate IT systems ensuring correct data is held on the database and Trust systems, and update as necessary e.g., E-roster, Systm 1
- To participate as required with staff recruitment and selection, whilst considering issues in relation to the departmental structure and future service developments
- The post holder will give relevant assistance and training as and when required to support all colleagues
- Deal effectively with any performance, capability or informal disciplinary issues with the Podiatry Clerical Officers in line with Trust policies
- To work collaboratively with, manage on a day-to-day basis and appraise a team of Podiatry Clerical Officers to ensure that robust performance management systems operate which empower staff and optimise their contribution to the delivery of high quality patient centred healthcare
- Receive, sort and distribute goods and post delivered to the department
Job description
Job responsibilities
- The post holder will be required to supervise the work of Podiatry clerical officers and ensure there is cover for the Podiatry service due to sickness, annual leave, study leave and meetings etc. when required
- To regularly review 18 week RTT for the Podiatry service to ensure all pathways have been stopped or started as per guidance
- Design and produce the monthly Podiatry Service staff timetable. Monitor new patient referrals and current demands at all Podiatry clinics and adjust the monthly clinical sessions to manage service waiting lists and workload as required
- The post holder will be responsible for clerical duties in the service e.g. to ensure patients are booked or cancelled for Podiatry clinics
- Issue domiciliary requests (home visit patients) to Podiatrists and Podiatry Assistants received from e.g. District Nurses, G.P. practices, and patients
- Maintain and update patient records on the central computer database. To register and action new patient referrals and manage discharges from the system
- To assist with the confidential management of patient records and ensure that all documentation is returned to the appropriate ward/department is accurately complete and promptly dispatched
- To be responsible for the accurate and timely storing/scanning of records, e.g. investigation reports and letters
- Liaise with Fieldhead Hospital / SWYPFT as required in relation to Podiatry patients / referrals
- To assist in audit activity when evaluating service delivery as and when required by the Service Lead and Team Leader
- The post holder should use initiative to make decisions and prioritise their own work when processing calls to the service
- Liaise with G.P.s surgeries and other healthcare professionals to optimise patient care as required
- Type letters / correspondence / minutes as required for the Podiatry clinical staff
- Operate IT systems ensuring correct data is held on the database and Trust systems, and update as necessary e.g., E-roster, Systm 1
- To participate as required with staff recruitment and selection, whilst considering issues in relation to the departmental structure and future service developments
- The post holder will give relevant assistance and training as and when required to support all colleagues
- Deal effectively with any performance, capability or informal disciplinary issues with the Podiatry Clerical Officers in line with Trust policies
- To work collaboratively with, manage on a day-to-day basis and appraise a team of Podiatry Clerical Officers to ensure that robust performance management systems operate which empower staff and optimise their contribution to the delivery of high quality patient centred healthcare
- Receive, sort and distribute goods and post delivered to the department
Person Specification
Experience
Essential
- Experience of working with filing systems
- Experience of good customer or patient care
- Significant knowledge and experience of IT and competencies relating to databases and data inputting
- A willingness to learn NHS computer software systems
- Experience of leading/working in a team
Desirable
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
- Experience of working with confidential material
- Some Managerial experience in a general administration setting
Qualifications
Essential
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
- IT skills qualifications; e.g. CLAIT or ECDL computer course
Desirable
- NVQ Level 2 qualification in related subject
- Training in customer care
Skills and Abilities
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
Knowledge and Awareness
Essential
- Knowledge regarding confidentiality issues
- Awareness of own limitations
- Able to work independently guided by protocols
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues
Person Specification
Experience
Essential
- Experience of working with filing systems
- Experience of good customer or patient care
- Significant knowledge and experience of IT and competencies relating to databases and data inputting
- A willingness to learn NHS computer software systems
- Experience of leading/working in a team
Desirable
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
- Experience of working with confidential material
- Some Managerial experience in a general administration setting
Qualifications
Essential
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
- IT skills qualifications; e.g. CLAIT or ECDL computer course
Desirable
- NVQ Level 2 qualification in related subject
- Training in customer care
Skills and Abilities
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
Knowledge and Awareness
Essential
- Knowledge regarding confidentiality issues
- Awareness of own limitations
- Able to work independently guided by protocols
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
