Job summary
We are a forward-thinking and collaborative
team within the Adult Community Services Division, dedicated to delivering
high-quality care and improving patient outcomes. We are committed to
innovation and transformation in healthcare, ensuring services meet both
internal and external standards.
The role is based within the Adult Community
Services Division and may involve working with external partners, such as Adult
Social Care and other system partners within the Connecting Care programme.
You will be joining a vibrant, supportive team
dedicated to making a real difference in community healthcare. We offer
excellent opportunities for professional development and a chance to lead
meaningful change in partnership with a range of stakeholders.
If youre a dynamic leader with a passion for
business performance, strategic planning, and transformational change in
healthcare, we would love to hear from you!
Main duties of the job
The Business Planning & Performance Manager in conjunction with the Deputy Director of Operations, is responsible for the daily management of all areas of business & performance in relation to the Division.A fundamental element of the role is developing and leading transformational change and the delivery of non-clinical change within the services working with the operational teams will be essential to ensure change programmes are robust, evidence based and delivered to the specified outputs with a focus on demonstrating the achieved outcomes.
The post holder will be a key part of the Divisional Management team that includes the Heads of Clinical services (nursing and therapies) and will support the development and delivery of a strategic vision and ensure service changes meet internal and external expectations and standards. A key responsibility of the role is to support the Deputy Director of Operations in the development of the Divisions business and performance programme to ensure adherence to all performance targets and delivery and sustainability of the operating plan. The post holder will have oversight and be responsible for reporting on the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
JOB PURPOSE
The Business Planning & Performance Manager in conjunction with the Deputy Director of Operations, is responsible for the daily management of all areas of business & performance in relation to the Division. A fundamental element of the role is developing and leading transformational change and the delivery of non-clinical change within the services working with the operational teams will be essential to ensure change programmes are robust, evidence based and delivered to the specified outputs with a focus on demonstrating the achieved outcomes.
Information and Performance:
- Develop a comprehensive performance management framework aligned with the Trusts corporate framework.
- Lead data analysis to provide insights on key performance indicators.
- Identify trends, track performance, and drive improvement programs.
- Establish performance monitoring governance within the division to ensure all senior and delivery personnel are appraised of current performance.
- Establish and imbed a data-driven culture whereby teams are supported to understand problems and encouraged to use data to develop remedial strategies.
Strategic Planning:
- Pivotal role in the divisional planning cycle, ensuring alignment with the Trusts organisational and clinical strategies.
- Support the development of the Divisions business and service objectives.
- Identify risks and opportunities in the health system and plan responses.
- Confidently present and explain performance and intelligence data.
Service Management & Improvement:
- Work with divisional leaders to deliver activity targets and KPIs.
- Use best practice methodologies (e.g., LEAN) to support service improvements.
- Supply data and intelligence to support the development of workforce plans.
- Lead on cross-divisional workplans to ensure cross-fertilisation of organisational business planning.
- Be the key link to the planning and partnership corporate team to ensure all planning timelines are met.
- Establish and maintain organisational intelligence awareness within the divisional management team.
Financial Management:
- Collaborate with the finance team to manage divisional budgets and support develop waste reduction plans (WRP) in conjunction with senior divisional managers and service leads
- Support operational leads in identifying and implementing waste reduction plans using data.
Service Quality and Governance:
- Lead on developing service redesign initiatives with clinical and operational managers with a strong focus on patient-centred care and quality outcomes.
- Participate in divisional and Trust-wide programs to modernise patient services.
- Develop data-led intelligence to monitor service quality.
Leadership:
- Provide line management for the Business and Performance team, including recruitment, development, and performance management.
- Promote a culture of staff involvement and diversity.
- Develop and embed a data-led improvement culture.
- Deputise for senior management when required.
Job description
Job responsibilities
JOB PURPOSE
The Business Planning & Performance Manager in conjunction with the Deputy Director of Operations, is responsible for the daily management of all areas of business & performance in relation to the Division. A fundamental element of the role is developing and leading transformational change and the delivery of non-clinical change within the services working with the operational teams will be essential to ensure change programmes are robust, evidence based and delivered to the specified outputs with a focus on demonstrating the achieved outcomes.
Information and Performance:
- Develop a comprehensive performance management framework aligned with the Trusts corporate framework.
- Lead data analysis to provide insights on key performance indicators.
- Identify trends, track performance, and drive improvement programs.
- Establish performance monitoring governance within the division to ensure all senior and delivery personnel are appraised of current performance.
- Establish and imbed a data-driven culture whereby teams are supported to understand problems and encouraged to use data to develop remedial strategies.
Strategic Planning:
- Pivotal role in the divisional planning cycle, ensuring alignment with the Trusts organisational and clinical strategies.
- Support the development of the Divisions business and service objectives.
- Identify risks and opportunities in the health system and plan responses.
- Confidently present and explain performance and intelligence data.
Service Management & Improvement:
- Work with divisional leaders to deliver activity targets and KPIs.
- Use best practice methodologies (e.g., LEAN) to support service improvements.
- Supply data and intelligence to support the development of workforce plans.
- Lead on cross-divisional workplans to ensure cross-fertilisation of organisational business planning.
- Be the key link to the planning and partnership corporate team to ensure all planning timelines are met.
- Establish and maintain organisational intelligence awareness within the divisional management team.
Financial Management:
- Collaborate with the finance team to manage divisional budgets and support develop waste reduction plans (WRP) in conjunction with senior divisional managers and service leads
- Support operational leads in identifying and implementing waste reduction plans using data.
Service Quality and Governance:
- Lead on developing service redesign initiatives with clinical and operational managers with a strong focus on patient-centred care and quality outcomes.
- Participate in divisional and Trust-wide programs to modernise patient services.
- Develop data-led intelligence to monitor service quality.
Leadership:
- Provide line management for the Business and Performance team, including recruitment, development, and performance management.
- Promote a culture of staff involvement and diversity.
- Develop and embed a data-led improvement culture.
- Deputise for senior management when required.
Person Specification
Qualifications
Essential
- Management or professional qualification at post graduate level or equivalent
- Educated to masters level or equivalent
- Evidence of continuing education and development
Desirable
- PRINCE2
- Service change methodology
Skills and Abilities
Essential
- Ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to lead manage and promote change effectively to agreed outcomes
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trusts and your performance expectations
- Ability to collaborate constructively with internal and external partners to create conditions for successful partnership working
- Excellent communication skills
- Excellent IT user skills, demonstrating proficiency in use of MS packages and high level of understanding IT issues
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
Experience
Essential
- Demonstrable business planning and performance management experience in health services
- Previous experience of effectively managing and developing staff.
- Experience of managing a budget
- Working across and leading Trust and system wide projects
- Preparing and implementing operational and strategic plans
- Demonstrates ability to develop and utilize effective benchmarks and professional networks
- Ability to influence, manage and lead staff from a range of professional backgrounds
- Experience of planning and delivery i.e. capacity planning, flu planning winter planning etc
- Developing successful business cases
- Ability to lead, manage and implement change to improve services to patients
- Ability to write complex reports and communicate complex messages
- Ability to analyse complex data and interpret outcomes.
Desirable
- Knowledge and experience of System One and how it can be used to monitor performance and configured to deliver service improvement
Knowledge and Awareness
Essential
- Awareness of own limitations
- Knowledge of national and local policies and strategies regarding integrated working with system partners
Person Specification
Qualifications
Essential
- Management or professional qualification at post graduate level or equivalent
- Educated to masters level or equivalent
- Evidence of continuing education and development
Desirable
- PRINCE2
- Service change methodology
Skills and Abilities
Essential
- Ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to lead manage and promote change effectively to agreed outcomes
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trusts and your performance expectations
- Ability to collaborate constructively with internal and external partners to create conditions for successful partnership working
- Excellent communication skills
- Excellent IT user skills, demonstrating proficiency in use of MS packages and high level of understanding IT issues
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
Experience
Essential
- Demonstrable business planning and performance management experience in health services
- Previous experience of effectively managing and developing staff.
- Experience of managing a budget
- Working across and leading Trust and system wide projects
- Preparing and implementing operational and strategic plans
- Demonstrates ability to develop and utilize effective benchmarks and professional networks
- Ability to influence, manage and lead staff from a range of professional backgrounds
- Experience of planning and delivery i.e. capacity planning, flu planning winter planning etc
- Developing successful business cases
- Ability to lead, manage and implement change to improve services to patients
- Ability to write complex reports and communicate complex messages
- Ability to analyse complex data and interpret outcomes.
Desirable
- Knowledge and experience of System One and how it can be used to monitor performance and configured to deliver service improvement
Knowledge and Awareness
Essential
- Awareness of own limitations
- Knowledge of national and local policies and strategies regarding integrated working with system partners
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
