Job summary
The Mid Yorkshire Teaching NHS Trust has an exciting opportunity for a receptionist to join our busy Emergency Departments on a 20 hour part time contract.
We are looking for an enthusiastic and motivated individual to join our reception team, working a 24/7 roster within our A&E Departments at Pinderfields and Dewsbury Hospitals and our Urgent Treatment Centre based at Pontefract Hospital.
The post holder will be part of a team delivering outstanding administrative support to our clinical teams and The Yorkshire Ambulance Service while providing excellent customer service to our patients and visitors.
The successful applicant will have excellent communication skills and be able to work autonomously across our busy A&E departments. The post holder will maintain a professional, can-do attitude and be able to multi-task while also showing an awareness of patient confidentiality and data protection and demonstrate a good standard of written/verbal and analytical communication skills.
Here at The Mid Yorkshire Teaching Trust we are committed to providing a high quality service and encourage personal professional development and further training.
Main duties of the job
The post holder will provide a warm welcome to all patients and visitors who are in contact with the department. This may be face to face or via telephone, promoting effective, clear and concise customer-focused communication.
To assist with the confidential management of all types of patient records, working with our clinical teams with any queries.
Use appropriate IT systems to book patients into department and ensure confidentiality and data protection remains priority.
Make appointmentsas required for patients needing follow up in ED and outpatient clinics and ensuring all patient notes are scanned and filed appropriately provided by our clinical teams.
Deal with enquires regarding the whereabouts of patients and where necessary giving reasons for any delays in the department.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
- To provide a warm welcome to all patients and relatives who are in contact with the department.
- Promote effective customer-focused communication with patients and service users by both telephone and face to face.
- To assist with the confidential management of all types of patient records.
- Search for patients on the appropriate IT systems ensuring search procedures are followed and register patients if no previous record exists.
- Check for special case indicators on the national data base and add appropriately on to patient records.
- Ensure all relevant information is obtained to enable accurate data entry supporting the Trusts Policies. All information should be accurately recorded with particular regard to ensuring no duplicate patient registrations are made.
- Produce ED Clinic attendance lists, prepare the relevant documentation, receive patients arriving for ED clinics and discharge the ED clinics.
- Make appointments as required for patients needing follow up in ED and outpatient clinics.
- Ensure completed ED patient notes are scanned accurately and filed appropriately.
- Receive, sort and distribute post delivered to the department.
- Ensure relevant procedures are followed in the event of system down times.
- Deal with enquires regarding the whereabouts of patients and where necessary giving reasons for any delays in the department.
- To liaise with ambulance personnel and relatives to ensure you capture and input all appropriate information.
- Outside core working hours or in the absence of the Administration and Performance Manager and Emergency Department Supervisor, if members of staff ring in at short notice because they are unable to cover their shift, telephone other members of staff to attempt to find cover. If unable to do so contact Clinical Site Manager/ Night Matron.
- The post holder will give relevant assistance and training as and when required to support all colleagues.
- To support the development and implementation of new policies and procedures within the department.
- Be familiar with the Major Incident Procedures, with particular regard to setting up the ED reception desk and documentation in the event of a major incident being called. Be prepared to be called in at short notice in the event of a major incident.
Job description
Job responsibilities
Key Responsibilities
- To provide a warm welcome to all patients and relatives who are in contact with the department.
- Promote effective customer-focused communication with patients and service users by both telephone and face to face.
- To assist with the confidential management of all types of patient records.
- Search for patients on the appropriate IT systems ensuring search procedures are followed and register patients if no previous record exists.
- Check for special case indicators on the national data base and add appropriately on to patient records.
- Ensure all relevant information is obtained to enable accurate data entry supporting the Trusts Policies. All information should be accurately recorded with particular regard to ensuring no duplicate patient registrations are made.
- Produce ED Clinic attendance lists, prepare the relevant documentation, receive patients arriving for ED clinics and discharge the ED clinics.
- Make appointments as required for patients needing follow up in ED and outpatient clinics.
- Ensure completed ED patient notes are scanned accurately and filed appropriately.
- Receive, sort and distribute post delivered to the department.
- Ensure relevant procedures are followed in the event of system down times.
- Deal with enquires regarding the whereabouts of patients and where necessary giving reasons for any delays in the department.
- To liaise with ambulance personnel and relatives to ensure you capture and input all appropriate information.
- Outside core working hours or in the absence of the Administration and Performance Manager and Emergency Department Supervisor, if members of staff ring in at short notice because they are unable to cover their shift, telephone other members of staff to attempt to find cover. If unable to do so contact Clinical Site Manager/ Night Matron.
- The post holder will give relevant assistance and training as and when required to support all colleagues.
- To support the development and implementation of new policies and procedures within the department.
- Be familiar with the Major Incident Procedures, with particular regard to setting up the ED reception desk and documentation in the event of a major incident being called. Be prepared to be called in at short notice in the event of a major incident.
Person Specification
Skills and Abilities
Essential
- Develop and maintain positive working relationships
- Work with demanding workloads and prioritise tasks.
- Demonstrate effective and clear written/verbal and telephone communication skills.
- Ability to work flexibly, quickly and accurately.
Desirable
- Good communication and positive contributions to previous employment Customer service skills
- Keyboard skills.
Experience
Essential
- Experience of good customer or patient care
- Experience of working on IT systems.
Desirable
- Experience with NHS software systems such as Symphony and PAS Experience using Microsoft Packages.
- Previous experience in an administrative role.
- Experience of working within a related area.
- Experience of working with confidential material
- Experience of unsocial shift patterns
Qualifications
Essential
- Good general education to include English and Maths or equivalent.
Desirable
- IT GCSE or equivalent.
- NVQ level 2 qualification in related subject.
Knowledge and Awareness
Essential
- Knowledge of basic PC systems
- Awareness of own limitations.
- Knowledge of confidentiality
Desirable
- Awareness of Health & Safety issues
- Awareness of Safeguarding in both adults and children
Other
Essential
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Demonstrate Trusts Values and Behaviours.
- Understanding of need to maintain confidentiality
- Has access to a vehicle due to unsocial shift patterns
Person Specification
Skills and Abilities
Essential
- Develop and maintain positive working relationships
- Work with demanding workloads and prioritise tasks.
- Demonstrate effective and clear written/verbal and telephone communication skills.
- Ability to work flexibly, quickly and accurately.
Desirable
- Good communication and positive contributions to previous employment Customer service skills
- Keyboard skills.
Experience
Essential
- Experience of good customer or patient care
- Experience of working on IT systems.
Desirable
- Experience with NHS software systems such as Symphony and PAS Experience using Microsoft Packages.
- Previous experience in an administrative role.
- Experience of working within a related area.
- Experience of working with confidential material
- Experience of unsocial shift patterns
Qualifications
Essential
- Good general education to include English and Maths or equivalent.
Desirable
- IT GCSE or equivalent.
- NVQ level 2 qualification in related subject.
Knowledge and Awareness
Essential
- Knowledge of basic PC systems
- Awareness of own limitations.
- Knowledge of confidentiality
Desirable
- Awareness of Health & Safety issues
- Awareness of Safeguarding in both adults and children
Other
Essential
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Demonstrate Trusts Values and Behaviours.
- Understanding of need to maintain confidentiality
- Has access to a vehicle due to unsocial shift patterns
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
