The Mid Yorkshire Teaching NHS Trust

Helpdesk Operative

The closing date is 02 March 2026

Job summary

To work as part of the Operational Portering Team to provide a help desk service for wards and departments to access Facilities services. The operator will communicate work via radios effectively and efficiently to Facilities teams using the IT based Task Management System to record all work and monitor workflow. The operator will be always courteous and polite to all service users.

This is a full time position working 37.5 hours per week on rotating shifts of 6-2, 2-10 and 10-6

Main duties of the job

To receive incoming calls from service users requesting Facilities services.
Accurately record the user requests onto the Task Management Data Base and manage the system to reflect tasks when they have been assigned/completed.
Manage and prioritise tasks in a timely manner with regards to the urgency of the request indicated by the caller.
Assign tasks via the radio communication system with regards to the adjacencies of Wards and Departments for the purpose of efficiency.
Report to the Supervisor on the status of the workflow, highlighting in a timely manner when the systems are becoming busy.
When required the Operator will work within the portering team.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Date posted

17 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time

Reference number

001064

Job locations

Trust-wide

Wakefield

West Yorkshire

WF1 4DG

Job description

Job responsibilities

Qualifications

Good standard of education in English and Maths.

Experience

Good interpersonal and communication skills.
Good time management skills including ability to work to set deadlines.
Ability to work well as part of the team.
Ability to work flexibly, quickly, and accurately.
Keyboard skills

Job description

Job responsibilities

Qualifications

Good standard of education in English and Maths.

Experience

Good interpersonal and communication skills.
Good time management skills including ability to work to set deadlines.
Ability to work well as part of the team.
Ability to work flexibly, quickly, and accurately.
Keyboard skills

Person Specification

Qualifications

Essential

"Please click 'apply now' to view the full person specification (there is no obligation to submit an application)

Person Specification

Qualifications

Essential

"Please click 'apply now' to view the full person specification (there is no obligation to submit an application)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.