Appointment Co-ordinator

Job summary

The post holder will be working within a team in a fast paced environment to support the co-ordination of patients appointments at Mid Yorkshire Teaching NHS Trust. Whilst using multiple IT systems the role will encompass diagnostic outpatient booking, pathway management and call handling. This involves close liaison with a wide range of internal and external staff, particularly direct telephone conversations with patients on a daily basis. The post holder will often be the first point of contact for patients into the organisation or department. The post holder will ensure that patients are treated in clinical and chronological order in the appropriate setting, ensuring that appointment slots are utilised to maximum capacity. The individual will have awareness of when to make clear decisions and when to escalate to their team leader accordingly. The post holder will support to deliver a professional and efficient patient focused appointment booking service in accordance with Trust policies and standards. This requires a high level of customer care often communicating with distressed and anxious patients and relatives in a sensitive and empathetic manner

Main duties of the job

Develop and maintain the ability to use and simultaneously navigate a range of computer systems including Patient Administration System (PAS/ECamis), Radiology system CRIS, order communications system, digital call handling system, Microsoft packages. The post holder will be required to work in a fast-paced environment, with the ability to manage competing demands whilst multitasking with the possibility of multiple interruptions. To frequently sit and concentrate using computer screens for a substantial proportion of the working day, inputting accurate information, using varying computer systems at the same time, often whilst speaking with a patient. Involves high volumes of phone calls to and from patients arranging diagnostic scans in accordance to urgency and booking guidelines. To provide a dedicated service to individual modalities, working in partnership with a multi-disciplinary team including clinical and administrative colleagues to ensure diagnostic capacity is utilised to optimum levels.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, car lease and home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Dewsbury District Hospital

Dewsbury

West Yorkshire

WF13 4HS

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Dewsbury District Hospital

Dewsbury

West Yorkshire

WF13 4HS

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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