Switchboard and CCTV Operative

Job summary

This post offers an excellent opportunity for an enthusiastic and motivated individual to be part a small team who are often the first point of contact for our services. Our Switchboard/Reception desk provides a 24 hour, 7 days a week service giving information and directing people in a helpful and courteous manner to the correct person, department or facility.

Your main duties will be to undertake switchboard operator duties, face to face contact with members of the public visiting the hospital and to monitor site security cameras. You will be responding to a wide range of callers sometimes in crisis or emergency situations and monitoring the sites fire alarms, responding to intruder alarms and liaising with on call teams, security companies and the police, depending on the nature of the call or incident.

You should be a team player with basic computer skills, GCSEs in Maths and English (or equivalent) as well as previous experience of switchboard, and reception duties and the ability to work in a busy environment.

The post is offered as a 13 hour post to be worked on evenings and weekends, however the successful candidate will be required to cover other shifts as and when necessary and this may require working during standard office hours 08:00 - 17:00 Monday to Friday. Shifts may need to be covered at very short notice so a flexible approach is required. Training will be provided.

For further information please contact Julia Harris on 03000 213000

Main duties of the job

The main Switchboard/Reception desk at Tickhill Road Hospital is the first point of contact for Rotherham Doncaster and South Humber NHS Foundation Trust, providing a 24 hour, 7 days a week service giving information and directing people in a polite, helpful, and courteous manner to the correct person, department or facility.

The main function of the role is to undertake switchboard operator duties, face to face contact with members of the public visiting the hospital from the main reception desk and to monitor site security cameras.

The successful candidate will be working as part of a small team responding to a wide range of callers sometimes in crisis or emergency situations and monitoring the sites CCTV cameras, fire alarms, responding to intruder alarms and liaising with on call teams, security companies and the police, depending on the nature of the call or incident.

The post is offered as a13 hour post which is hours worked on evenings and weekends, however the successful candidate will be required to cover other shifts as and when necessary and this may require working during standard office hours 08:00 - 17:00 Monday to Friday. Shifts may need to be covered at very short notice so a flexible approach is required. Training will be given to ensure a highly effective and quality driven service is provided at all times.

For further information about this post telephone Julia Harris on 03000 213000

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook