IT Technician

Job summary

Job Overview

• Are you looking for a career in IT?
• Are you enthusiastic and self-driven?
• Are you looking for an entry level position to develop your skills and knowledge?
• Are you passionate about delivering excellent service with great attention to detail and accuracy

We are a forward looking and progressive IT Department offering a stimulating position to work closely with the Field Support Manager, Service Desk Manager and Technical Support Officers providing 1st and 2nd tier technical support, which will involve updating and managing incidents and service requests within the IT Service Desk, Field, IT Clinics and Installation teams. As part of our skilled Team, you will work across all our sites in Rotherham, Doncaster and Scunthorpe as well as covering all the GP surgeries in the Doncaster area as well as roles based on site. This is a varied role where you will cover all aspects and areas of support including leading edge technology.

We are very customer excellence focused and value our interaction with them be it face to face, via email or over the phone

Main duties of the job

You will need to have the ability to deliver high quality IT Support, with an excellent knowledge of operating systems and software with the confidence and ability to effectively communicate complex information to users at all levels of the hierarchy and with differing skill sets. It is vital that accurate records are maintained and you will have a 'getting it right first time' attitude.

Whilst on the Service Desk you will be responsible for handling telephone support calls from our customers and providing a first-time resolution remotely. Furthermore, you will be expected to triage tickets submitted via email and the IT Self-Service portal.

You will be expected to investigate reported faults and to liaise with customers to effect appropriate repairs, achieving a satisfactory conclusion to faults within designated timescales and quality of service standards. You may also be required to analyse an IT problem and then design, test, implement, and document an appropriate solution.

Whilst in one of the Field Teams you will be expected to be independently motivated to complete work tasks at any one of our remote sites.

At interview you will need to demonstrate a willingness to learn and possess excellent organisational skills. You will be a team player with initiative, able to manage your own workload and meet service demands. You will also need to demonstrate good hands-on practical problem-solving skills as well as demonstrate your general IT knowledge.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook