Job summary
Vacancy - Operational Support Manager Band 5
An exciting opportunity has arisen for a passionate and experienced Operational Support Manager to work within the North Lincs and NHS Talking Therapies Care Group in North Lincolnshire. We are looking for someone who is enthusiastic, resilient, and a self-motivated starter finisher who has a passion for driving excellence forward and working with people.
The post holder will provide operational administration support to the Senior Leadership Team in delivering efficiency and effectiveness across a range of services. This will include operational management and coordination of administration teams, logistical support with facilities and resources, coordination of performance reporting and data analysis and project support as required.
The post holder will be highly organised, adjustable to managing their own workload whilst managing and monitoring the activities of the Clinical Administration Teams. The post holder will use their own initiative, have the ability to work under pressure and be proactive in monitoring and delegating tasks within the teams to meet deadlines.
Main duties of the job
Key responsibilities include:
- To provide leadership and management to the full Administrative Team and direct line management to the admin managers across the care group, ensuring the admin function is working efficiently, effectively and sustainable as possible.
- Where processes are not in place, lead on the collaborative creation and implementation of the necessary working instructions to support safe and effective care delivery.
- To review and implement, on behalf of the Care Group, recruitment and onboarding of new administrative staff, ensuring a good quality and consistent experience for all.
- To develop, implement and monitor systems and processes to quickly identify quality, performance and assurance themes and trends, providing high level analysis and proposing solutions where appropriate.
- To work with the Administration Leads to establish, implement, and confidently work across multiple systems such as: maintain registers, data systems and other information systems associated with the work and disseminate this to area teams. The post holder will have division wide responsibility for this information.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
The main terms and conditions of service can be found here:
https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf
Job description
Job responsibilities
Please view the attached job description and person specification to view the full details about the role.
Job description
Job responsibilities
Please view the attached job description and person specification to view the full details about the role.
Person Specification
Qualifications
Essential
- Educated to degree level or an intermediate level qualification with relevant experience or an equivalent level of ability gained through vocational experience
- 5 GCSEs including English and Maths or equivalent standard of education with the emphasis on numeracy and literacy.
- Evidence of continuing development and willingness to undertake courses relevant to role.
Desirable
- HR/Supervisor/line management qualification
- Prince 2 and/or project/change management experience
- Completion of Quality Service Improvement and Redesign (QSIR) Programme or equivalent accredited programme
Skills and Experience
Essential
- Proven experience of a junior administration operational role or similar support role, preferably within the NHS
- Proven experience of supervisory and/or line management experience.
- Ability to communicate effectively when dealing with a wide range of challenging behaviours.
- Experience of identifying, developing and implementing quality and/or performance improvement.
Desirable
- SystmOne Super User Training and/or experience of using an online patient record system such as SystmOne
- Project Management skills
Knowledge and Understanding
Essential
- Knowledge and understanding of the NHS and experience of working in a health-related environment.
- Knowledge of administrative policies and procedures
Desirable
- Knowledge of current national policies and interpreting national guidance
Person Specification
Qualifications
Essential
- Educated to degree level or an intermediate level qualification with relevant experience or an equivalent level of ability gained through vocational experience
- 5 GCSEs including English and Maths or equivalent standard of education with the emphasis on numeracy and literacy.
- Evidence of continuing development and willingness to undertake courses relevant to role.
Desirable
- HR/Supervisor/line management qualification
- Prince 2 and/or project/change management experience
- Completion of Quality Service Improvement and Redesign (QSIR) Programme or equivalent accredited programme
Skills and Experience
Essential
- Proven experience of a junior administration operational role or similar support role, preferably within the NHS
- Proven experience of supervisory and/or line management experience.
- Ability to communicate effectively when dealing with a wide range of challenging behaviours.
- Experience of identifying, developing and implementing quality and/or performance improvement.
Desirable
- SystmOne Super User Training and/or experience of using an online patient record system such as SystmOne
- Project Management skills
Knowledge and Understanding
Essential
- Knowledge and understanding of the NHS and experience of working in a health-related environment.
- Knowledge of administrative policies and procedures
Desirable
- Knowledge of current national policies and interpreting national guidance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
