Administration Assistant - Apprenticeship Opportunity

Job summary

To provide a comprehensive administration and clerical support service to the Doncaster LD & Forensic service based at 2 Jubilee Close with the occasional travel to support our North Lincolnshire LD team. The role will include the organisation of clerical workload, management of medical records and related documents, bed management information, receptionist, and audio Typing support to the medical team.

This will include dealing with queries from patients, service users, relatives and carers, inputting and updating data relating to the service and working with clinicians and partners for the service delivery.

If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2apprenticeship qualification [relevant to your role].

As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

Main duties of the job

Taken from the job description

5. Main Duties / Responsibilities

Provide a confidential, quality administrative service to an identified pathway within the Care Group.

Type letters from audio dictations under the supervision of senior staff.

Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact

Answer telephone calls as per agreed protocols

Occasional travel maybe required to support in all localities of the directorate, Doncaster, North Lincs & Rotherham to cover for illness and annual leave.

To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.

Create and maintain, up to date computerised patient records and recall systems on SystmOne.

Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.

Provide an efficient and timely photocopying and scanning service to the team.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf