Administration Assistant

Job summary

An exciting opportunity has arisen for a part-time Administration Assistant to work within Cantley Health Centre. The role involves providing admin support to services and includes being the first point of contact to patients/members of the public visiting the Centre.

The successful applicant will work under the supervision of the SeniorAdministrator providing administration support for services; receiving initial calls to the service and providing quality support with high level accuracy in the day to day administrative function within the teams.

The post holder will be expected to work using their initiative whilst working in partnership with key agencies. Communication and team working are essential skills to succeed in this role.We reserve the right to close down this advert early should there be a highnumber of applicants

Main duties of the job

• Provide reception cover for the basepoint.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
• Provide a confidential, quality administrative service to an identified team within the Doncaster Care Group and cover and support other teams as required.
• Deal with telephone enquiries in a courteous and efficient manner, whilst retaining the ability to remain calm in difficult situations.
• Prioritising calls requiring immediate attention of the Clinical Team or external agency.
• Update new referrals on to SystmOne. Maintain current referrals and end referrals where advised to do so.
• Create and maintain, up to date computerised patient records and recall systems on SystmOne.
• Provide an efficient and timely scanning service to the team in line with records managementprinciples.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf