Administrative Assistant - Apprenticeship Opportunity

Job summary

An exciting opportunity has arisen for an Administrator to join the Acute Mental Health Service within Rotherham Care Group. The role involves providing admin support to Acute services based at The Woodlands, working alongside the Crisis Team, Home Treatment Team and Mental Health Hospital Liaison Team.

The successful applicant will work under the supervision of the Admin Lead providing administration support for services; receiving calls to the service and providing quality support with high level accuracy in the day to day administrative function within the teams.

If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2apprenticeship qualification [relevant to your role].

As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

Main duties of the job

MAIN DUTIES AND RESPONSIBILITIES

• The Post Holder will be expected to work using their initiative whilst working in partnership with key agencies. Communication and team working are essential skills to succeed in this role.
• Communicate effectively, accurately and professionally.
• Provide a confidential, quality administrative service to identified teams within Rotherham Care Group.
• Cover, Support other teams as required.
• Deal with telephone enquiries in a courteous and efficient manner.
• Remain calm in difficult situations.
• Prioritise tasks requiring immediate attention.
• Manage Systmone, dealing with referrals, manage and end current referrals to Rotherham Care Group.
• Maintain computerised patient records.
• Provide timely and accurate scanning service to the teams in line with records management principles.
• Monitor emails and inboxes.
• Open and distribute post.
• Book appointments, Room bookings and maintain appointment ledgers.
• Ensure patient letters and other relevant documentation are sent out in a timely manner.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf