Call Handler/Administrator - Apprenticeship Opportunity

Rotherham Doncaster and South Humber NHSFT

The closing date is 28 November 2024

Job summary

Due to the continued expansion of the Single Point of Access team to include the RDaSH Neuro rehabilitation services. The Physical Health and Neurodiversity Care Group is looking to appoint highly motivated and enthusiastic call handler within the team.

Successful candidates will be supporting a large number of multi-disciplinary services, including mental health, physical health and neurodiversity. Successful candidates would be required to work a variety of shifts covering a 24 hour rota to ensure effective service delivery.

Enhancements in pay are provided for unsocial and weekend working. This is primarily an office based role at Doncaster Tickhill road hospital site, with the option for home working once trained.

RDaSH are offering this post along side the opportunity for you to complete an apprenticeship qualification [relevant to your role]. As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

Main duties of the job

As the first point of contact for our service users and other professionals, you will need to have excellent customer service skills and a helpful and friendly approach.

It is important that you are able to work effectively in a fast paced office environment, handling large volumes of telephone calls, some of which may be challenging and emotive . You will need to be flexible and adaptable to the varying demands and changing circumstances and priorities of the services. Communication and team working are essential qualities to succeed in this role.

You should be able to use a PC and standard software packages including Outlook, Microsoft Word and Excel. SystmOne experience is desirable but not essential as training will be given.

Desirable requirements for this post are a good standard of education (5 GCSE's including Grade C or above in English and Mathematics or equivalent), experience of working in a call handling environment or previous experience of working in the NHS would be advantageous.

Please note this is primarily an office based role which may on occasion require agile/home working.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf

Date posted

14 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

376-PHNAO-084-D

Job locations

Opal Centre, Tickhill Road Hospital

Opal Way

Doncaster

DN4 8QN


Job description

Job responsibilities

Before applying, please view the attached job description and person specification to view the full details about the role.

If you are interested in this exciting apprenticeship opportunity, please review the attached eligibility document.

Job description

Job responsibilities

Before applying, please view the attached job description and person specification to view the full details about the role.

If you are interested in this exciting apprenticeship opportunity, please review the attached eligibility document.

Person Specification

Qualifications

Essential

  • NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
  • Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent

Desirable

  • GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths

Knowledge & Experience

Essential

  • IT skills in Microsoft Office Packages or equivalent experience
  • Understand importance of maintaining confidentiality
Person Specification

Qualifications

Essential

  • NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
  • Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent

Desirable

  • GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths

Knowledge & Experience

Essential

  • IT skills in Microsoft Office Packages or equivalent experience
  • Understand importance of maintaining confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rotherham Doncaster and South Humber NHSFT

Address

Opal Centre, Tickhill Road Hospital

Opal Way

Doncaster

DN4 8QN


Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Rotherham Doncaster and South Humber NHSFT

Address

Opal Centre, Tickhill Road Hospital

Opal Way

Doncaster

DN4 8QN


Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

SPA Team Manager

Rosanna Howe

rosanna.howe@nhs.net

03000212984

Date posted

14 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

376-PHNAO-084-D

Job locations

Opal Centre, Tickhill Road Hospital

Opal Way

Doncaster

DN4 8QN


Supporting documents

Privacy notice

Rotherham Doncaster and South Humber NHSFT's privacy notice (opens in a new tab)