Call Handler/Administrator

Job summary

Due to the continued expansion of the Single Point of Access team. The Physical Health and Neurodiversity Care Group is looking to appoint highly motivated and enthusiastic call handlers within the team. Full time (37.5 hours). Successful candidates will be supporting a large number of multi-disciplinary services, including mental health and physical health. Successful candidates would be required to work a variety of shifts covering a 24 hour rota to ensure effective service delivery. Enhancements in pay are provided for unsocial and weekend working. This is primarily an office based role at Doncaster Tickhill road hospital site, with the option for home working once trained.

Main duties of the job

As the first point of contact for our service users and other professionals, you will need to have excellent customer service skills and a helpful and friendly approach.

It is important that you are able to work effectively in a fast paced office environment, handling large volumes of telephone calls, some of which may be challenging and emotive . You will need to be flexible and adaptable to the varying demands and changing circumstances and priorities of the services. Communication and team working are essential qualities to succeed in this role.

You should be able to use a PC and standard software packages including Outlook, Microsoft Word and Excel. SystmOne experience is desirable but not essential as training will be given.

Desirable requirements for this post are a good standard of education (5 GCSE's including Grade C or above in English and Mathematics or equivalent), experience of working in a call handling environment or previous experience of working in the NHS would be advantageous.

Please note this is primarily an office based role which may on occasion require agile/home working.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

http://workwith.rdash.nhs.uk/