Job summary
Are you ready for a new and exciting stage in your career? Are you proud to make a difference and passionate about facilitating change to improve clinical services, transform outcomes and tackle health inequalities?
If so, your skills could be just what we need.
At RDaSH NHS Foundation Trust we are 'Leading the Way with Care' through continually improving the quality of care we provide, to deliver the best possible experience and outcomes for our patients, their families, loved ones and carers.
You will be joining a team that is shaping up to support our recently launched, ambitious and radical five-year strategy. That strategy will put the communities that we serve at the very heart of our Trust as we aim to be become recognised as among the first NHS 'community powered organisations'. RDaSH benefits from outstanding research capability and strong partnerships.
There is a real chance for you to help shape what we do and for you to achieve this with us.
We are seeking a Patient Flow Service Manager to lead our operational team at RDaSH and work in collaboration with multiple clinical teams to ensure the day-to-day delivery of a responsive, efficient, and effective high-quality service, so patients receive the right care, in the right place, at the right time, first time.
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Main duties of the job
This role reports to the Head of Patient Flow and is central to ensuring safe, effective, accessible and timely care delivery for patients in all parts of the pathway from community to inpatient settings. This will include a particular focus on out of area placement avoidance, reducing length of stay and the number of patients who are clinically ready for discharge (but delayed).
The successful candidate will be a highly motivated individual with a comprehensive understanding of mental health services and proven management and leadership skills. They will also have a strong resolve and the ability to take ownership of tasks and progress swiftly through to conclusion demonstrating strength in their ability to professionally communicate with staff at all levels. They will also be accountable for making sure that the Trust's Strategy is executed locally and that standards of safety are maintained at all times.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
http://workwith.rdash.nhs.uk/
Job description
Job responsibilities
Please view the attached job description and person specification to view the full details about the role
Job description
Job responsibilities
Please view the attached job description and person specification to view the full details about the role
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- Post qualification specialist training in relevant subject
- Evidence of continued professional development
Desirable
- Management or leadership qualification
- Professional course related to patient flow
Experience
Essential
- Significant experience of working, leading, and managing a team within a healthcare setting/environment
- Recent demonstrable success in influencing and contributing to successful service redesign and quality improvement
- Experience of developing effective team working with multi-disciplinary teams
- Experience of exercising effective results orientated leadership
Desirable
- Project management skills
- Experience in developing policy across the Trust and/or with other agencies
- Active engagement in the implementation of strategies in the NHS
- Experience of financial and substantial change management
Knowledge and skills
Essential
- In depth knowledge of mental health clinical practice and procedures
- An understanding of the background of and aims of current healthcare policy and appreciate the implications of this for RDaSH
- An appreciation of the relationship between the Department of Health and Social Care, the ICB and individual provider organisations
- Demonstrable evidence of sound financial planning and HR management
Communication
Essential
- Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations
- Ability to provide, receive, convey and present highly complex, sensitive and/or contentious information to large groups, responding openly to questions to ensure full understanding and engagement
- Ability to communicate with clinical, academic and all levels of staff effectively
- Good level of influence and negotiating skills and adept at conflict resolution
- Demonstrate a high level of enthusiasm and commitment
Desirable
- Appreciation of the specific communication and leadership challenges for statutory providers in working with the voluntary sector and other community leaders
Analytical
Essential
- Analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner
- Ability to analyse numerical and written data, assess options and draw appropriate conclusions
- Demonstrates sound judgement decision making, seeking advice as necessary from more senior management when appropriate
Desirable
- Developed critical thinking skills
Planning Skills
Essential
- Developed ability to influence others
Desirable
- Well-developed ability to draft and write persuasively for a range of audiences, both internal and external
Leadership Skills
Essential
- Ability to demonstrate a high level of leadership
- Commitment to self-directed learning and development
Desirable
- Understanding of community-based asset development and working in collaboration with non-statutory partners
Autonomy
Essential
- Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines
- Ability to make decisions autonomously, when required, on difficult issues
Financial and Physical Resources
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
- Understanding of NHS financial approaches, risk, and contracting
Equality and Diversity
Essential
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda
- Appreciation of the research and learning in the positive promotion of diversity
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- Post qualification specialist training in relevant subject
- Evidence of continued professional development
Desirable
- Management or leadership qualification
- Professional course related to patient flow
Experience
Essential
- Significant experience of working, leading, and managing a team within a healthcare setting/environment
- Recent demonstrable success in influencing and contributing to successful service redesign and quality improvement
- Experience of developing effective team working with multi-disciplinary teams
- Experience of exercising effective results orientated leadership
Desirable
- Project management skills
- Experience in developing policy across the Trust and/or with other agencies
- Active engagement in the implementation of strategies in the NHS
- Experience of financial and substantial change management
Knowledge and skills
Essential
- In depth knowledge of mental health clinical practice and procedures
- An understanding of the background of and aims of current healthcare policy and appreciate the implications of this for RDaSH
- An appreciation of the relationship between the Department of Health and Social Care, the ICB and individual provider organisations
- Demonstrable evidence of sound financial planning and HR management
Communication
Essential
- Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations
- Ability to provide, receive, convey and present highly complex, sensitive and/or contentious information to large groups, responding openly to questions to ensure full understanding and engagement
- Ability to communicate with clinical, academic and all levels of staff effectively
- Good level of influence and negotiating skills and adept at conflict resolution
- Demonstrate a high level of enthusiasm and commitment
Desirable
- Appreciation of the specific communication and leadership challenges for statutory providers in working with the voluntary sector and other community leaders
Analytical
Essential
- Analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner
- Ability to analyse numerical and written data, assess options and draw appropriate conclusions
- Demonstrates sound judgement decision making, seeking advice as necessary from more senior management when appropriate
Desirable
- Developed critical thinking skills
Planning Skills
Essential
- Developed ability to influence others
Desirable
- Well-developed ability to draft and write persuasively for a range of audiences, both internal and external
Leadership Skills
Essential
- Ability to demonstrate a high level of leadership
- Commitment to self-directed learning and development
Desirable
- Understanding of community-based asset development and working in collaboration with non-statutory partners
Autonomy
Essential
- Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines
- Ability to make decisions autonomously, when required, on difficult issues
Financial and Physical Resources
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
- Understanding of NHS financial approaches, risk, and contracting
Equality and Diversity
Essential
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda
- Appreciation of the research and learning in the positive promotion of diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
