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East Sussex Healthcare NHS Trust

PAS Support Officer

The closing date is 04 June 2025

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Job summary

We're looking for three Support Officers who will undertake the day-to-day administration of our Patient Administration System (PAS).

This will include maintenance of the system and resolving calls that have been raised, liaising with system users around the set up and configuration of the system and dealing with any issues.

The roles will be based at Eastbourne DGH with the occasional requirement to travel to other sites and opportunities for remote working.

** Previous applicants need not apply again**

Main duties of the job

In this role, you will assist in the maintenance of our PAS, amending the build/configuration of the system as required. This will include changing personnel and clinic information, creating, maintaining and amending letter and label templates and patient data maintenance.

We're looking for people who have experience of using patient or customer focussed digital systems, ideally gained in a clinical support team.

As a significant part of the role will involve liaising with system users, good interpersonal skills and the ability to communicate clearly will be key. Our ideal candidates will also be proactive in their approach to work, able to investigate problems with data or software and be a good team player, able to support and encourage others.

About us

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £30 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Details

Date posted

29 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Fixed term

Duration

18 months

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

374-LBSMc014-A

Job locations

Eastbourne DGH

Kings Drive

Eastbourne

BN21 2UD


Job description

Job responsibilities

Please see the attached job description and person specification for further details.

If you have any queries, please contact us.

Job description

Job responsibilities

Please see the attached job description and person specification for further details.

If you have any queries, please contact us.

Person Specification

Qualifications

Essential

  • Good general education, including GSCE grade C/4 in Maths and English
  • Computing related qualification or relevant experience
  • Evidence of on-going learning to diploma level

Desirable

  • ITIL
  • Microsoft Office qualification

Experience

Essential

  • Use of patient/customer focussed digital system for minimum of two years
  • Worked in clinical support team or equivalent support role for minimum of one year
  • Monitoring of data quality and resolving problems
  • Carrying out testing on clinical systems

Desirable

  • Experience of clinical/ administration systems within the NHS
  • Experience of system administration activities e.g. creating user accounts, setting up staff or teams etc
Person Specification

Qualifications

Essential

  • Good general education, including GSCE grade C/4 in Maths and English
  • Computing related qualification or relevant experience
  • Evidence of on-going learning to diploma level

Desirable

  • ITIL
  • Microsoft Office qualification

Experience

Essential

  • Use of patient/customer focussed digital system for minimum of two years
  • Worked in clinical support team or equivalent support role for minimum of one year
  • Monitoring of data quality and resolving problems
  • Carrying out testing on clinical systems

Desirable

  • Experience of clinical/ administration systems within the NHS
  • Experience of system administration activities e.g. creating user accounts, setting up staff or teams etc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Eastbourne DGH

Kings Drive

Eastbourne

BN21 2UD


Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Eastbourne DGH

Kings Drive

Eastbourne

BN21 2UD


Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Systems Lead

Debbie McKenna

d.mckenna1@nhs.net

03001314762

Details

Date posted

29 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum pro rata

Contract

Fixed term

Duration

18 months

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

374-LBSMc014-A

Job locations

Eastbourne DGH

Kings Drive

Eastbourne

BN21 2UD


Supporting documents

Privacy notice

East Sussex Healthcare NHS Trust's privacy notice (opens in a new tab)