Job summary
We're looking for a Team Lead for our Client Devices team at Conquest Hospital. The post holder will have line management responsibility for the team and will facilitate the provision of second-line PC support, oversee peripheral installations and maintain operational procedures.
They will also handle complex support calls and guide the team in effectively managing the ticket queue, collaborating with our other teams to manage job allocations, advise on user requirements and provide updates on progress.
The post holder will work closely with their counterpart at Eastbourne DGH to provide cover and ensure that the two teams work together to provide a professional, efficient and high-quality service to colleagues across the Trust.
The role also includes the management of the digital asset function within the Trust, overseeing the entire lifecycle of hardware and software.
Previous applicants need not apply
Main duties of the job
We're looking for someone who has worked in an IT support environment for a minimum of two years with a working knowledge of Windows, an understanding of Local and Wide Area Networks and who is familiar with Microsoft Active Directory environments.
Our ideal candidate will have experience of providing line management support to junior colleagues, excellent interpersonal and communication skills and be able to translate complex technical information so it can be understood by both technical and non-technical colleagues. They'll also be confident working with colleagues at all levels of the organisation and work proactively to seek solutions, managing their own workload and changing priorities to often tight deadlines.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent in relevant subject or equivalent level of knowledge and experience
- Evidence of continuing professional development in relevant subject i.e. ITIL foundation
Desirable
- ITIL Foundation certificate or equivalent qualification
Experience
Essential
- Minimum of 2 years' experience working in an IT support environment
- Experience of providing line management support to junior colleagues
- Working knowledge of Windows
- Experience of delegating and directing the work of others
- Understanding of Local Area and Wide Area Networks and how they interconnect
- Experience of working with 3rd party suppliers
- Experience of working with a call logging/reporting system
Desirable
- Experience of working on digital projects
- Experience or exposure to NHS clinical/administration systems
- Experience of operating within Service Level Agreements and following policies and procedures
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent in relevant subject or equivalent level of knowledge and experience
- Evidence of continuing professional development in relevant subject i.e. ITIL foundation
Desirable
- ITIL Foundation certificate or equivalent qualification
Experience
Essential
- Minimum of 2 years' experience working in an IT support environment
- Experience of providing line management support to junior colleagues
- Working knowledge of Windows
- Experience of delegating and directing the work of others
- Understanding of Local Area and Wide Area Networks and how they interconnect
- Experience of working with 3rd party suppliers
- Experience of working with a call logging/reporting system
Desirable
- Experience of working on digital projects
- Experience or exposure to NHS clinical/administration systems
- Experience of operating within Service Level Agreements and following policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
