Appointments Clerk (Outpatients Booking Team)

East Sussex Healthcare NHS Trust

Information:

This job is now closed

Job summary

We are currently recruiting to our Outpatient Departments at ESHT, the post for a 37.5 Appointment Clerk. The successful applicant will be based at Conquest Hospital

The Outpatient Booking department is a fast responsive department, the successful candidate will need to be able to demonstrate good written and verbal communication skills.

The ideal candidate will have excellent communication skills, IT knowledge, an ability to work on their own initiative and as part of a team working to strict deadlines.

Main duties of the job

The department provides a fast and responsive outpatient, appointment booking service. The applicant will be expected to ring and agree appointment dates with our patients as well as performing a rostered telephone sessions, depending on the service needs of the department. Therefore the ideal candidate will have excellent communication skills, IT knowledge and an ability to work on their own initiative and as part of a team, working to strict deadlines.

The hours of the service operate between 8am- 6pm Monday - Friday, in shifts of 8.00- 16.00, 09.00-17.00 and 10.00-18.00 with Saturday working 9am -12pm on a rota basis.

About us

We are proud to provide 'Outstanding' care and be a great place to work

We provide safe, compassionate and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Date posted

01 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum, pro rata

Contract

Secondment

Working pattern

Full-time

Reference number

374-LC3125

Job locations

Conquest

The Ridge

Conquest

TN37 7RD


Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

Essential

  • GCSE or equivalent in English and Maths
  • Ability to undertake additional training on departmental IT and manual systems
  • Computer literate

Experience

Essential

  • Previous admin and clerical experience in a busy office environment or similar skills

Desirable

  • Experience and understanding of a Patient Administration System (PAS)
  • Customer care skills and experience, preferably within a healthcare environment

Skills / Knowledge / Abilities

Essential

  • Knowledge of IT systems.

Desirable

  • An awareness of Government Access Targets.
Person Specification

Qualifications

Essential

  • GCSE or equivalent in English and Maths
  • Ability to undertake additional training on departmental IT and manual systems
  • Computer literate

Experience

Essential

  • Previous admin and clerical experience in a busy office environment or similar skills

Desirable

  • Experience and understanding of a Patient Administration System (PAS)
  • Customer care skills and experience, preferably within a healthcare environment

Skills / Knowledge / Abilities

Essential

  • Knowledge of IT systems.

Desirable

  • An awareness of Government Access Targets.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Conquest

The Ridge

Conquest

TN37 7RD


Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Conquest

The Ridge

Conquest

TN37 7RD


Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Outpatient Booking Manager

Sarah Mohammed

sarah.mohammed@nhs.net

03001314500

Date posted

01 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum, pro rata

Contract

Secondment

Working pattern

Full-time

Reference number

374-LC3125

Job locations

Conquest

The Ridge

Conquest

TN37 7RD


Supporting documents

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