ESR Senior Support Administrator

East Sussex Healthcare NHS Trust

The closing date is 10 December 2024

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Job summary

ESR Senior Support Administrator Band 4 (with Annex 21 applied if trainee appointed)

Are you looking for a change or a new exciting opportunity that supports your career development?

This is an exciting opportunity for either an experienced ESR support administrator or an ESR end user who already has a good grounding in ESR or related workforce systems. This role sits in a progressive department that offers clear career opportunities and succession after training is completed.

We are looking for a forward thinking, innovative team player who is enthusiastic and who will establish themselves as a key point of reference for all matters relating to the support of the Trust's ESR (Electronic Staff Record) system.

You will be part of a small team working to support ESR users throughout ESHT. You will need to be able to prioritise work to deadlines as well as have excellent communication, organisational skills and high attention to detail. A good sense of humour is always an added bonus!

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Main duties of the job

1. Prioritise and input confidential and sometimes sensitive staff changes and leavers into the HR System (ESR), ensuring correct authorisation and Finance approval where required. Ensure high level of accuracy to ensure the employee is paid correctly and to meet payroll deadlines.

2. Monitoring quality and accuracy of data received from Managers and other ESR Users, identifying and resolving any queries.

3. Provide specialist ESR system advice to user across the trust at all levels

4. Provide support to ESR Employee Self Service users, including issuing usernames and passwords and assistance with initial access and navigation of the screens via email and user helpline. This can be complex due to the English not necessarily being the employee's first language or the IT literacy skills of the employee. Assistance to users requires a high level of patience and accuracy of explanation

5. Provide support to managers and ESR Supervisor Self Service users including how to gain access and navigation of the screen via the user helpline.

About us

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Date posted

27 November 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

374-LC10324

Job locations

St Anne's House

729 The Ridge

St Leonards on Sea

TN37 7PT


Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

Essential

  • English & Mathematics at GCSE level or equivalent
  • Educated to diploma level in a relevant discipline, or equivalent knowledge plus proven recent experience

Desirable

  • ECDL or equivalent IT qualification

Experience

Essential

  • Previous requirement for accurate data input
  • General office administration experience

Desirable

  • Previous experience of working in the NHS

Skills

Essential

  • Good IT and accurate keyboard skills including knowledge of Microsoft Office - Word, Excel and Outlook
  • Excellent communication skills via telephone, MS Teams and E Mail
  • Good organisational and time management skills
  • Ability to analyse a range of facts or data and resolve problems

Desirable

  • Good data analysis and spreadsheet skills

Other

Essential

  • Ability to work as part of a team and independently
  • Evidence that personal behaviour reflects Trust Values
Person Specification

Qualifications

Essential

  • English & Mathematics at GCSE level or equivalent
  • Educated to diploma level in a relevant discipline, or equivalent knowledge plus proven recent experience

Desirable

  • ECDL or equivalent IT qualification

Experience

Essential

  • Previous requirement for accurate data input
  • General office administration experience

Desirable

  • Previous experience of working in the NHS

Skills

Essential

  • Good IT and accurate keyboard skills including knowledge of Microsoft Office - Word, Excel and Outlook
  • Excellent communication skills via telephone, MS Teams and E Mail
  • Good organisational and time management skills
  • Ability to analyse a range of facts or data and resolve problems

Desirable

  • Good data analysis and spreadsheet skills

Other

Essential

  • Ability to work as part of a team and independently
  • Evidence that personal behaviour reflects Trust Values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

St Anne's House

729 The Ridge

St Leonards on Sea

TN37 7PT


Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

St Anne's House

729 The Ridge

St Leonards on Sea

TN37 7PT


Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Workforce Systems Support & Governance Manager

Ruth Merrick

ruth.merrick@nhs.net

07917262387

Date posted

27 November 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

374-LC10324

Job locations

St Anne's House

729 The Ridge

St Leonards on Sea

TN37 7PT


Supporting documents

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