Job summary
An Exciting opportunity has arisen to join the Health Visiting Admin team. We are looking for an enthusiastic Senior Administrator who can lead, encourage and motivate the administration team.
The role is fast paced, requiring resilience, accuracy, and the ability to work under pressure. You will be able to organise your own workload to meet the demands of a reactive and busy environment. Confidentiality must be maintained at all times and being a good communicator is also key.
Main duties of the job
The successful candidates will provide systems administration support by overseeing the Team Administration Duty rotas. Support offered will be face-to-face and virtual for clinical staff and team administrators, as directed by the Operational Support Officer, Business Support Manager, Locality Managers and or Senior Management Team.
The post holder will provide training and supervision support to the team administrators as directed by the Operational Support Officers.
You will assist with the set up, coordination and minuting of strategic meetings.
It is essential that you are able to demonstrate good interpersonal, verbal and written skills, be able to use your initiative and have a "can do" positive attitude.
You will have a good level of IT literacy (including Excel) as you will be using multiple software packages, Knowledge of SystmOne is essential.
This role will keep you both challenged and busy as you work closely with colleagues to support the clinical team.
Potential applicants should ensure they evidence all the essential criteria in their application.
About us
We are proud to provide 'Outstanding' care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position, please do not hesitate to contact us.
For more information about the 0-19 Early Help service see the following links.Health visiting in East Sussex
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position, please do not hesitate to contact us.
For more information about the 0-19 Early Help service see the following links.Health visiting in East Sussex
Person Specification
Qualifications
Essential
- Evidence of good general education to GSCE Grace C (4) or above, including Maths & English
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent experience
Desirable
- ECDL or recognised IT qualification
- NVQ Level 4 in Business Administration or alternative relevant subject
- Evidence of continued professional development in relevant subject
Experience
Essential
- Significant amount of administration experience in a busy office environment within the NHS or other similar organisation
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure service delivery
- Experience of leading projects or managing change
- Able to deal with sensitive information with tact, diplomacy and understanding
- Previous experience of Microsoft Office - Word, Excel and Outlook
- Experience of working with Systmone or other customer/patient record system
- Experience of managing and prioritising own workload
- Experience of supervising a team
Desirable
- Previous experience of working in the NHS in an administration role
- Use of computerised record system
- Experience of working in a Health Visiting team
Skills / Knowledge / Abilities
Essential
- Excellent communication skills, both written and verbal, to communicate with a range of patients, colleagues and stakeholders
- Ability to make decisions in a constantly changing environment using judgement to deal with queries or escalate where necessary
- Able to supervise a team of colleagues, providing day to day supervision and support, including delegating tasks and work allocation
- Minute taking skills
- Able to work on own using initiative within guidelines
- Flexible and adaptable, able to take direction and instruction for others
- Ability to maintain confidentiality at all times
Other
Essential
- Ability to travel between bases on a weekly basis in an efficient and timely manner
- Evidence that personal behaviour reflects Trust Values
- Reliable work record
Person Specification
Qualifications
Essential
- Evidence of good general education to GSCE Grace C (4) or above, including Maths & English
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent experience
Desirable
- ECDL or recognised IT qualification
- NVQ Level 4 in Business Administration or alternative relevant subject
- Evidence of continued professional development in relevant subject
Experience
Essential
- Significant amount of administration experience in a busy office environment within the NHS or other similar organisation
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure service delivery
- Experience of leading projects or managing change
- Able to deal with sensitive information with tact, diplomacy and understanding
- Previous experience of Microsoft Office - Word, Excel and Outlook
- Experience of working with Systmone or other customer/patient record system
- Experience of managing and prioritising own workload
- Experience of supervising a team
Desirable
- Previous experience of working in the NHS in an administration role
- Use of computerised record system
- Experience of working in a Health Visiting team
Skills / Knowledge / Abilities
Essential
- Excellent communication skills, both written and verbal, to communicate with a range of patients, colleagues and stakeholders
- Ability to make decisions in a constantly changing environment using judgement to deal with queries or escalate where necessary
- Able to supervise a team of colleagues, providing day to day supervision and support, including delegating tasks and work allocation
- Minute taking skills
- Able to work on own using initiative within guidelines
- Flexible and adaptable, able to take direction and instruction for others
- Ability to maintain confidentiality at all times
Other
Essential
- Ability to travel between bases on a weekly basis in an efficient and timely manner
- Evidence that personal behaviour reflects Trust Values
- Reliable work record
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East Sussex Healthcare NHS Trust
Address
To be agreed. Duty bases are Hailsham Family Hub and Fellowship of St Nicholas
BN27 2JZ/ TN37 6AS
To be agreed
TN37 6AS
Employer's website
http://jobs.esht.nhs.uk/ (Opens in a new tab)
