Operational Support Officer (Dietetics)

East Sussex Healthcare NHS Trust

The closing date is 03 December 2024

Job summary

Are you looking for a new & exciting role? We are looking for an Operating Support Officer to join our Nutrition and Dietetics Team at East Sussex Healthcare Trust. Come and join our friendly, sociable and experienced dietetic team.

Our team consists of Trainee ACP Dietitians, Dietitians, Dietetic Apprentices, Dietetic Assistants & Administrators based at Avenue House - Eastbourne, Conquest Hospital, Hastings, Bexhill Irvine Unit, Eastbourne District General Hospital.

The successful candidate will:

Ensure effective patient flow and timely assessment and treatment for all patients referred to service.
Monitor and evaluate waiting times and RTT's and support workforce development.
Support the delivery of identifiable change across speciality pathways, tracking improvements and identify opportunities tofurther improveprocess and pathways.
Support data analysis for reports, capacity and demand, risks (health and safety, risk register entries), workforce data.
Support the senior management team to deliver financially efficient services within budget.

You will be an excellent communicator, able to work independently and in a team, as well as being organised and confident. This is a cross site role - being visible at all locations is an expectation. Six months experience of working as part of a team managing projects within a similar service to ensure service innovation and improvement is preferable.

Main duties of the job

To identify trends in clinical patterns and implement plans to maintain patient flow so assessment is delivered in a timely manner.
To ensure that all clinical staff are utilised efficiently and identify to lead if resources are not being used effectively.
To continually review dietetics service performance - compiling and analysing data to be presented at internal and external meetings.
To monitor and ensure compliance with all key performance indicators for the service as agreed with the commissioners, both on service delivery and governance.
Support the day-to-day management of the nutrition and dietetics team, supporting staff welfare and giving line management including implementation of relevant HR policies.
To maintain staff records including electronic rostering, leave and performance.
To assist the Head of Dietetics and Service Manager for Dietetics with budget management of non-pay resources.
To monitor and risk assess all sites, ensuring fit for purpose implementing action plans as required.
To work closely with Head of Dietetics / Service Manager for Dietetics and Leads to establish and maintain systems to monitor compliance of mandatory training and supervision.
To record and evaluate trends in complaints, incidents.
Maintain an awareness of keep abreast of new technology that could enhance service improvement.
Take a project lead role as required on service improvement projects, offering data analysis skills and administration support

About us

We are proud to provide 'Outstanding' care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Date posted

19 November 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

374-KN096-A

Job locations

Cross site Conquest / Bexhill / Eastbourne

The Ridge

St Leonards on Sea

TN37 7RD

Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

Essential

Good level of education to A Level or equivalent level of knowledge and experience
IT qualification or evidence of equivalent training / skill
Management qualification (diploma / NVQ4) or proven equivalent training and experience

Desirable

NHS Management or Leadership Training
Trained in SystmOne or similar EPR

Experience

Essential

Previous managerial experience - managing and developing staff, project management.
Experience of working in a busy environment and meeting deadlines

Desirable

Experience of Managing staff within NHS/Public Sector Org

Skills

Essential

Familiarity with medical terminology and procedures
Good keyboard and IT skills including knowing of Microsoft Office - Word, Excel and Outlook. Trained on computerised electronic data management systems. -
Good organisational and workload prioritisation skills. Able to use own initiative and work within a team.
Excellent communication skills, ability to interact effectively with patients, carers, staff and external contacts. Able to deal calmly and professionally with difficult situations / individuals.
Line management skills including recruitment and selection. Maintain discretion and confidentiality

Desirable

Project management skills
Report writing skills
Good working knowledge of Trust Policies and relevant legislation e.g. data protection, health and safety

Person Specification

Qualifications

Essential

Good level of education to A Level or equivalent level of knowledge and experience
IT qualification or evidence of equivalent training / skill
Management qualification (diploma / NVQ4) or proven equivalent training and experience

Desirable

NHS Management or Leadership Training
Trained in SystmOne or similar EPR

Experience

Essential

Previous managerial experience - managing and developing staff, project management.
Experience of working in a busy environment and meeting deadlines

Desirable

Experience of Managing staff within NHS/Public Sector Org

Skills

Essential

Familiarity with medical terminology and procedures
Good keyboard and IT skills including knowing of Microsoft Office - Word, Excel and Outlook. Trained on computerised electronic data management systems. -
Good organisational and workload prioritisation skills. Able to use own initiative and work within a team.
Excellent communication skills, ability to interact effectively with patients, carers, staff and external contacts. Able to deal calmly and professionally with difficult situations / individuals.
Line management skills including recruitment and selection. Maintain discretion and confidentiality

Desirable

Project management skills
Report writing skills
Good working knowledge of Trust Policies and relevant legislation e.g. data protection, health and safety

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Cross site Conquest / Bexhill / Eastbourne

The Ridge

St Leonards on Sea

TN37 7RD

Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Cross site Conquest / Bexhill / Eastbourne

The Ridge

St Leonards on Sea

TN37 7RD

Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Manager Dietetics

Hannah Perry

hannahperry@nhs.net

07554439175

Date posted

19 November 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

374-KN096-A

Job locations

Cross site Conquest / Bexhill / Eastbourne

The Ridge

St Leonards on Sea

TN37 7RD

Supporting documents

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