Job summary
A new opportunity has been developed for a Duty Coordinator to work within the Urgent Community Response team supporting the Allied Health Professionals across the Virtual Ward and Urgent Care pathways.
The Virtual Ward forms part of the Urgent Community Response (UCR) team. We are a 7-day service that supports acutely unwell patients who would otherwise be in a hospital bed, supporting both early discharge from hospital and admission avoidance. The team responds to the needs of patients in the place they call home. The allied health professions within the team are Occupational Therapy, Physiotherapy, Dietetics and Speech and Language Therapy.
We require a dynamic individual to play a vital role in supporting the Allied Health Professional team. This will involve the triage and prioritisation of referrals, completing wellbeing calls and providing support with urgent therapy visits for assessment, equipment provision and rehabilitation of patients.
You should be confident, proactive and have excellent communication skills with a passion for patient care, with drive, enthusiasm, and talent to develop services to support patients to remain at home where possible.
Main duties of the job
The post holder will have previous experience in a clinical health setting. You will be part of a highly supportive team using an inter-professional model to support a broad range of patients. You will be supported with continuing professional development and clinical supervision.As a Band 4 Duty Co-ordinator you will:
Work as part of a team but also be confident in working autonomously
Lead in therapy referral triage
Support the co-ordination of patient management by allocating visits and managing effective admission / discharge services and identifying and completing appropriate onward referrals
Work flexibly to visit patients in their own homes, carrying out basic assessments and treatment plans, and supporting therapists with their patient caseload as required.
The ability to travel around the county in is essential
About us
We are proud to provide 'Outstanding' care and be a great place to work.
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position, please do not hesitate to contact us.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position, please do not hesitate to contact us.
Person Specification
Qualifications
Essential
- Good level of general education including A levels and GCSE or equivalents including functional skills level 2
- An advanced / higher level apprenticeship for example AP apprenticeship or similar and / or NVQ level 4 in relevant subject or equivalent level of knowledge and experience
Desirable
Experience
Essential
- Able to demonstrate substantial experience in health and care settings including in the relevant field of work.
- Experience of computerised record systems
- Evidence of interprofessional working
Desirable
- Demonstrate the values of the NHS and commitment to personal and professional development
Skills
Essential
- Comprehensive communication skills in person, on the telephone and in writing to develop effective therapeutic relationships.
- Accuracy and attention to detail. Ability to organise, prioritise and delegate workload. Time management skills
- An understanding of the effects of illness or injury on physical, psychological and social function
Desirable
- Knowledge and experience of prescribing a range of equipment, it's use and application.
- Therapeutic handling skills
Person Specification
Qualifications
Essential
- Good level of general education including A levels and GCSE or equivalents including functional skills level 2
- An advanced / higher level apprenticeship for example AP apprenticeship or similar and / or NVQ level 4 in relevant subject or equivalent level of knowledge and experience
Desirable
Experience
Essential
- Able to demonstrate substantial experience in health and care settings including in the relevant field of work.
- Experience of computerised record systems
- Evidence of interprofessional working
Desirable
- Demonstrate the values of the NHS and commitment to personal and professional development
Skills
Essential
- Comprehensive communication skills in person, on the telephone and in writing to develop effective therapeutic relationships.
- Accuracy and attention to detail. Ability to organise, prioritise and delegate workload. Time management skills
- An understanding of the effects of illness or injury on physical, psychological and social function
Desirable
- Knowledge and experience of prescribing a range of equipment, it's use and application.
- Therapeutic handling skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
