Receptionist - A&E Conquest Hospital

East Sussex Healthcare NHS Trust

The closing date is 23 September 2024

Apply for this job

Job summary

We have an exciting opportunity to join our Emergency Department team as a Receptionist.

The Emergency Department Reception team work a flexible full rotation 24 hour rota which include days, nights, weekends and bank holidays as required.

The successful candidate will embark on a full training plan and will be mentored throughout.

Main duties of the job

  1. Provide a positive and approachable Reception service to all patients arriving at the Emergency Department.
  2. Work alongside the UTC Care Navigators to instruct / direct patients to use the eTriage system to book into the department.
  3. Register / book in patients that are unable to use the eTriage system as well as be responsible for checking patient demographics are correct and print any associated paperwork.
  4. Book GP appointments when the UTC Care Navigators are unavailable.
  5. Scan and file all completed Emergency Department documentation and to ensure safe storage and control of documents until disposal.
  6. Check all returned patient documentation for referrals and send off referral paperwork as and when necessary.
  7. Prioritise own workload within a busy Reception.
  8. Ensure safe use of office equipment within the service.
  9. To answer telephone enquiries in a professional and confidential manner and re-direct telephone enquiries to departments and wards as required.
  10. Liaise with Emergency Department nursing and medical staff as well as other hospital staff as appropriate.

About us

We are proud to provide 'Outstanding' care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Date posted

16 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

374-JY912

Job locations

Conquest Hospital

The Ridge

St Leonards-on-Sea

TN37 7RD


Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

Essential

  • Educated to GCSE (or equivalent) including English and Maths Grade C/4 or above
  • NVQ Level 3 in Administration or equivalent relevant experience

Desirable

  • ECDL or alterative relevant IT qualification

Experience

Essential

  • Good understanding of office procedures and general clerical experience
  • Must be used to working in busy environment with a variety of different people
  • Previous experience of working as a receptionist or administrator dealing with general public / service users answering general queries

Desirable

  • Knowledge of basic medical terminology
  • Knowledge of using Nervecentre
Person Specification

Qualifications

Essential

  • Educated to GCSE (or equivalent) including English and Maths Grade C/4 or above
  • NVQ Level 3 in Administration or equivalent relevant experience

Desirable

  • ECDL or alterative relevant IT qualification

Experience

Essential

  • Good understanding of office procedures and general clerical experience
  • Must be used to working in busy environment with a variety of different people
  • Previous experience of working as a receptionist or administrator dealing with general public / service users answering general queries

Desirable

  • Knowledge of basic medical terminology
  • Knowledge of using Nervecentre

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Conquest Hospital

The Ridge

St Leonards-on-Sea

TN37 7RD


Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Conquest Hospital

The Ridge

St Leonards-on-Sea

TN37 7RD


Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Clinical Admin Lead

Hannah Winslet

hannah.winslet@nhs.net

07967279696

Date posted

16 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

374-JY912

Job locations

Conquest Hospital

The Ridge

St Leonards-on-Sea

TN37 7RD


Supporting documents

Privacy notice

East Sussex Healthcare NHS Trust's privacy notice (opens in a new tab)