Job summary
The Failsafe Officer will encompass the ophthalmology pathways to ensure failsafe activities are quality assured and performance managed according to local and national policies. The Failsafe Officer will work independently and be responsible for the production of audits, highlighting areas for improvement and implementing change to provide assurance that patients within the pathway are being seen and treated in a timely manner. This will require a good knowledge and understanding of the local IT systems within the Ophthalmology Department and the Trust, and a good knowledge of the operational management of the department
The Failsafe Officer will need excellent communication skills to ensure close liaison with the Ophthalmology multi-disciplinary team, as well as outpatient booking, inpatient booking and information teams. The post holder will be expected to work well as an individual and as part of a team.
Main duties of the job
Use knowledge of systems and processes within the specialty to deliver and provide assurance to the Clinical Lead and Service Manager that effective failsafe policies and procedures are in place in Ophthalmology.
Participate in regular meetings within the Ophthalmology Team and performance meetings to report of failsafe systems and develop strategies in conjunction with the key stakeholders to improve areas of concern (backlog of patients) or poor performance.
In liaison with the Service Manager develop new ways of working to support modernisation of the service.
Collate analyse and report on necessary data to identify referral sources, patients referred and discharged.
Regularly liaise with Booking Teams to ensure patients are booked in a timely manner and endeavour, with the support and agreement of the Service Delivery Manager, to develop plans to resolve capacity issues.
Support change in administrative processes in the Ophthalmology Department to support improved patient pathways.
Support the Service Delivery Manager to ensure clinic capacity is fully utilised and monitor utilisation with the intention to improve utilisation performance.
Liaise directly with the Consultants and Ophthalmology Team to ensure appropriate appointments for patients and raise awareness of responsibilities of managing patient pathways and treatments.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Job description
Job responsibilities
Use knowledge of systems and processes within the specialty to deliver and provide assurance to the Clinical Lead and Service Delivery Manager that effective failsafe policies and procedures are in place in Ophthalmology.
Participate in regular meetings within the Ophthalmology Team and performance meetings to report of failsafe systems and develop strategies in conjunction with the key stakeholders to improve areas of concern (backlog of patients) or poor performance.
Use developed communications and interpersonal skills to motivate others to follow required processes to improve patient pathways.
In liaison with the Service Delivery Manager develop new ways of working to support modernisation of the service.
Participate in necessary meetings and follow-up actions which arise from these meetings.
Collate analyse and report on necessary data to identify referral sources, patients referred and discharged.
Regularly liaise with Booking Teams to ensure patients are booked in a timely manner and endeavour, with the support and agreement of the Service Delivery Manager, to develop plans to resolve capacity issues.
Be fully conversant with Oasis, PTLs, IMAT Information and Medisoft to ensure that inputting and extracting relevant data is accurate.
Liaise with the clinical team to improve patient flow.
Support change in administrative processes in the Ophthalmology Department to support improved patient pathways.
Support the Service Delivery Manager to ensure clinic capacity is fully utilised and monitor utilisation with the intention to improve utilisation performance.
Liaise directly with the Consultants and Ophthalmology Team to ensure appropriate appointments for patients and raise awareness of responsibilities of managing patient pathways and treatments.
Act as a point of contact for patients following diagnosis and navigate the patient to the appropriate other members of the team, or other professionals.
Validate patients on the PTL list to ensure that information is updated to ensure a clean data base.
Monitor systems to ensure patients pathways are appropriately managed and follow-ups / annual appointments are made in a timely manner and liaise with patients or carers as necessary.
Liaise as appropriate with patients regarding clinic appointments, queries, or appointment cancellations, giving non-clinical advice only.
Liaise with GPs and staff as required for all clinic sites in relation to appointment queries as necessary giving non-clinical advice only.
Responsible for keeping up to date with document releases and feedback to Clinical Lead and Service Delivery Manager in particular when changes may affect local procedures and policies which may create failsafe issues.
In conjunction with the clinical team, develop patient information.
Undertake audits, record and investigate data as required.
Undertake specific projects as directed by the Service Delivery Manager.
Undertake any other duties relevant to the above tasks.
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Job description
Job responsibilities
Use knowledge of systems and processes within the specialty to deliver and provide assurance to the Clinical Lead and Service Delivery Manager that effective failsafe policies and procedures are in place in Ophthalmology.
Participate in regular meetings within the Ophthalmology Team and performance meetings to report of failsafe systems and develop strategies in conjunction with the key stakeholders to improve areas of concern (backlog of patients) or poor performance.
Use developed communications and interpersonal skills to motivate others to follow required processes to improve patient pathways.
In liaison with the Service Delivery Manager develop new ways of working to support modernisation of the service.
Participate in necessary meetings and follow-up actions which arise from these meetings.
Collate analyse and report on necessary data to identify referral sources, patients referred and discharged.
Regularly liaise with Booking Teams to ensure patients are booked in a timely manner and endeavour, with the support and agreement of the Service Delivery Manager, to develop plans to resolve capacity issues.
Be fully conversant with Oasis, PTLs, IMAT Information and Medisoft to ensure that inputting and extracting relevant data is accurate.
Liaise with the clinical team to improve patient flow.
Support change in administrative processes in the Ophthalmology Department to support improved patient pathways.
Support the Service Delivery Manager to ensure clinic capacity is fully utilised and monitor utilisation with the intention to improve utilisation performance.
Liaise directly with the Consultants and Ophthalmology Team to ensure appropriate appointments for patients and raise awareness of responsibilities of managing patient pathways and treatments.
Act as a point of contact for patients following diagnosis and navigate the patient to the appropriate other members of the team, or other professionals.
Validate patients on the PTL list to ensure that information is updated to ensure a clean data base.
Monitor systems to ensure patients pathways are appropriately managed and follow-ups / annual appointments are made in a timely manner and liaise with patients or carers as necessary.
Liaise as appropriate with patients regarding clinic appointments, queries, or appointment cancellations, giving non-clinical advice only.
Liaise with GPs and staff as required for all clinic sites in relation to appointment queries as necessary giving non-clinical advice only.
Responsible for keeping up to date with document releases and feedback to Clinical Lead and Service Delivery Manager in particular when changes may affect local procedures and policies which may create failsafe issues.
In conjunction with the clinical team, develop patient information.
Undertake audits, record and investigate data as required.
Undertake specific projects as directed by the Service Delivery Manager.
Undertake any other duties relevant to the above tasks.
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications
Essential
- Advanced keyboard skills
- ECDL or equivalent experience
- GCSE English or equivalent
- Diploma level education including evidence of training and/or equivalent relevant experience in: a) medical terminology b) electronic patient records / appointments / tracking systems c) Audit and data analysis
Desirable
Experience
Essential
- 5 years NHS acute experience in a relevant administrative role
- Good working knowledge of ophthalmology admin systems and operational processes
Desirable
- Knowledge of NHS patient systems
- Working with clinical staff
- Audit collation and presentation
Person Specification
Qualifications
Essential
- Advanced keyboard skills
- ECDL or equivalent experience
- GCSE English or equivalent
- Diploma level education including evidence of training and/or equivalent relevant experience in: a) medical terminology b) electronic patient records / appointments / tracking systems c) Audit and data analysis
Desirable
Experience
Essential
- 5 years NHS acute experience in a relevant administrative role
- Good working knowledge of ophthalmology admin systems and operational processes
Desirable
- Knowledge of NHS patient systems
- Working with clinical staff
- Audit collation and presentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
