Job summary
We are looking for a friendly and approachable individual to work as a Receptionist/Booking Clerk within our MSK Therapy Services - Physiotherapy Administration Team.
This post will be based at Bexhill Hospital although the successful applicant will also be required to cover reception duties at our community sites at within East Sussex; and spend some time within our Central Booking Office (located at Eastbourne District General Hospital)
You will need to work on a shift pattern which may involve some 8:00 am starts and 6:00pm finishes.
Main duties of the job
The role will involve core reception duties such as meeting and greeting of patients, booking of appointments both face to face and via the phone; and other general administrative duties.
For a full list of duties please refer to the job specification.
About us
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications
Essential
- Good general education to GCSE Grade C or above, with English and Maths
- Typing / text processing / data entry skills to RSAII or equivalent OR Administration NVQ2 or equivalent skills
- Knowledge of Microsoft Office
- Packages including IT skills in excel, word processing (typing) and data entry
Desirable
- ECDL or other recognised IT qualification
- Qualification in use of Microsoft Office Packages
Experience
Essential
- Good understanding of office procedures and general clerical experience
- Must be used to working in busy environment with a variety of different people
Desirable
- Experience of Computerised Booking Systems
- Proven experience of working in a busy Reception
Skills/Knowledge/Abilities
Essential
- Excellent telephone manner and communication skills both verbally and written
- Good IT skills
- Good organisational skills
- Ability to work both in a team and unsupervised
Desirable
- Ability to undertake work of a repetitive nature
- Knowledge of basic medical terminology
- Prior use of eSearcher, SystmOne, EXCEL
Person Specification
Qualifications
Essential
- Good general education to GCSE Grade C or above, with English and Maths
- Typing / text processing / data entry skills to RSAII or equivalent OR Administration NVQ2 or equivalent skills
- Knowledge of Microsoft Office
- Packages including IT skills in excel, word processing (typing) and data entry
Desirable
- ECDL or other recognised IT qualification
- Qualification in use of Microsoft Office Packages
Experience
Essential
- Good understanding of office procedures and general clerical experience
- Must be used to working in busy environment with a variety of different people
Desirable
- Experience of Computerised Booking Systems
- Proven experience of working in a busy Reception
Skills/Knowledge/Abilities
Essential
- Excellent telephone manner and communication skills both verbally and written
- Good IT skills
- Good organisational skills
- Ability to work both in a team and unsupervised
Desirable
- Ability to undertake work of a repetitive nature
- Knowledge of basic medical terminology
- Prior use of eSearcher, SystmOne, EXCEL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
