Appointments Booking Clerk

East Sussex Healthcare NHS Trust

Information:

This job is now closed

Job summary

An exciting opportunity has arisen within our booking office. We currently have a vacancy for an Appointments Booking Clerk, to be based at Bexhill Hospital, within the Outpatient Booking Service, in East Sussex Healthcare, NHS Trust. You will be expected to travel across site, as service requires. As part of the role, you will be expected to support our Reception area in Bexhill on occasion, if required. Offering a personable and cheerful service to our patients as well as covering various duties.

Main duties of the job

The department provides a fast and responsive outpatient, appointment booking service. The applicant will be expected to ring and agree dates with our patients as well as performing a rostered telephone session, depending on the service needs, of the department and which hospital site you are based at. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines. All initial booking clerk training will be based at Bexhill. All system training courses could be held at either, Conquest or Eastbourne Hospital, or a mixture of both.

About us

We are proud to provide 'Outstanding' care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Date posted

29 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

374-LC2324

Job locations

Bexhill

Hollier's Hill

Bexhill

TN40 2DZ


Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

Essential

  • GCSE or equivalent in English and Maths.
  • Ability to undertake additional training on departmental IT and manual systems

Experience

Essential

  • Previous admin and clerical experience in a busy office environment or similar skills

Desirable

  • Experience and understanding of a Patient Administration System (PAS)
  • Customer care skills and experience, preferably within a healthcare environment

Skills / Knowledge / Abilities

Essential

  • Knowledge of IT systems.

Desirable

  • An awareness of Government Access Targets.
Person Specification

Qualifications

Essential

  • GCSE or equivalent in English and Maths.
  • Ability to undertake additional training on departmental IT and manual systems

Experience

Essential

  • Previous admin and clerical experience in a busy office environment or similar skills

Desirable

  • Experience and understanding of a Patient Administration System (PAS)
  • Customer care skills and experience, preferably within a healthcare environment

Skills / Knowledge / Abilities

Essential

  • Knowledge of IT systems.

Desirable

  • An awareness of Government Access Targets.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Bexhill

Hollier's Hill

Bexhill

TN40 2DZ


Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Bexhill

Hollier's Hill

Bexhill

TN40 2DZ


Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Elective Booking Manager

Anita Austin

anitaaustin@nhs.net

07800720703

Date posted

29 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

374-LC2324

Job locations

Bexhill

Hollier's Hill

Bexhill

TN40 2DZ


Supporting documents

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