Clinical Site Management Business Support Officer

East Sussex Healthcare NHS Trust

Information:

This job is now closed

Job summary

To provide a high quality, comprehensive administrative service to the Clinical Site Management Team and Emergency Planning Team.

Communicate sensitive information effectively and appropriately on behalf of the Deputy COO, Heads of Site and Emergency Planning and the wider Clinical Site Team and EPRR Team to colleagues in the Trust as well as external agencies and organisations.

Provide to the Head of Clinical Site Team to ensure that the Operational Site Meetings, run effectively with appropriate action and note taking.

Ensure that a robust On Call Manager rota is in place and is kept up to date.

Project the Trusts vision as the first line of contact for the Clinical Site Management Team and Emergency Planning team.

Main duties of the job

Provide business support to the Deputy Chief Operating Officer for Urgent

Care and Flow, Head of Site and Head of Emergency Planning.

2. Work closely with the Head of Site and Head of Emergency Planning

Preparedness and Response to the smooth running of the two services.

3. Attend the daily Operational Site Meetings, recording concise and clear

actions agreed and disseminating these in a timely manner.

4. Develop and maintain the On Call Manager rota for both Manager On Call

and Director on Call. Overseeing the rota on Healthroster and ensuring

appropriate and timely sign off.

5. Coordinate the setup and booking of delegates onto appropriate Emergency

planning training modules.

6. Recommend, initiate, and improve administrative system to support the

smooth running of the site offices and EPRR.

7. Act as a port of call for enquiries to the DCOO, Head of Site and Clinical Site

management team. Be responsible for dealing with all correspondence and

telephone queries, prioritising as appropriate, dealing effectively with both

routine and non-routine enquiries. in a sympathetic, effective, timely and

confidential manner.

8. Oversee the repartiration process ensuring patients are accepted by a

consultant and appropriately recorded on the repatriation database. Act as

the Trust point of contact to coordinate repats, liaising closely with the site team.

About us

We are proud to provide 'Outstanding' care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Date posted

16 May 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year pro rata, per annum

Contract

Permanent

Working pattern

Full-time

Reference number

374-SMc020

Job locations

conquest hospital

The Ridge

St Leonards on sea

TN37 7RD


Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Job description

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent including English and Maths.
  • NVQ level 3 in Business Administration or proven equivalent level of knowledge and experience
  • NVQ level 4 in Business Administration or equivalent level of specialist knowledge and experience.

Desirable

  • Project Management Qualification
  • Understanding of complex medical terminology

Experience

Essential

  • Significant experience of supporting at Senior Manager level in a large organisation.
  • Proven experience of independent administration duties in NHS or similar large complex organisation
  • Experience of supporting projects / undertaking delegated projects.
  • Experience of working with the public and handling difficult situations.

Desirable

  • Demonstrate advanced secretarial experience, preferably within the NHS.
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent including English and Maths.
  • NVQ level 3 in Business Administration or proven equivalent level of knowledge and experience
  • NVQ level 4 in Business Administration or equivalent level of specialist knowledge and experience.

Desirable

  • Project Management Qualification
  • Understanding of complex medical terminology

Experience

Essential

  • Significant experience of supporting at Senior Manager level in a large organisation.
  • Proven experience of independent administration duties in NHS or similar large complex organisation
  • Experience of supporting projects / undertaking delegated projects.
  • Experience of working with the public and handling difficult situations.

Desirable

  • Demonstrate advanced secretarial experience, preferably within the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

conquest hospital

The Ridge

St Leonards on sea

TN37 7RD


Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

conquest hospital

The Ridge

St Leonards on sea

TN37 7RD


Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Senior Site Manager

Abby Wightwick

abby.wightwick@nhs.net

03001314500

Date posted

16 May 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year pro rata, per annum

Contract

Permanent

Working pattern

Full-time

Reference number

374-SMc020

Job locations

conquest hospital

The Ridge

St Leonards on sea

TN37 7RD


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