Job summary
This is an exciting opportunity to join our team at East Sussex Healthcare Trust based at Eastbourne Hospital. The successful candidate will be able to work on their own using their own initiative and work as part of a team.
Main duties of the job
You will need to have attention to detail, have patience and compassion toward our patients. Contacting patients verbally to agree/cancel appointments. IT skills will be needed along with good communication both written and verbal. Knowledge of the PAS/Trust systems would be an advantage although training will be given.
About us
We are proud to provide 'Outstanding' care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications
Essential
- Good general education to GCSE level including Maths and English
- IT skills: MS Office applications
- Administration NVQ3 or proven equivalent knowledge and experience
Desirable
Experience
Essential
- Previous clerical work is essential, either voluntary or paid
- Use of MS Word, Excel, Outlook and internet/intranet
- Experience of working in a busy environment
- Experience and understanding Cancer waiting times
- Experience of dealing with difficult / sensitive/ confidential situations
Desirable
- Customer care skills and experience, preferably within a healthcare environment
- Experience in PAS, Eseacher and other trust systems
Skills
Essential
- Ability to work on own initiative and as part of a team, and to strict deadlines
- Ability to prioritise workload
Person Specification
Qualifications
Essential
- Good general education to GCSE level including Maths and English
- IT skills: MS Office applications
- Administration NVQ3 or proven equivalent knowledge and experience
Desirable
Experience
Essential
- Previous clerical work is essential, either voluntary or paid
- Use of MS Word, Excel, Outlook and internet/intranet
- Experience of working in a busy environment
- Experience and understanding Cancer waiting times
- Experience of dealing with difficult / sensitive/ confidential situations
Desirable
- Customer care skills and experience, preferably within a healthcare environment
- Experience in PAS, Eseacher and other trust systems
Skills
Essential
- Ability to work on own initiative and as part of a team, and to strict deadlines
- Ability to prioritise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
