RESPS Administrator

Job summary

Band 2 Administrator. 18.75 hrs per week. Permanent

A newly created role within this established and expanding service provides an exciting opportunity to join the Regional East Sussex Pulmonary Service (RESPS).

The RESPS team provide Pulmonary Rehabilitation, specialist physiotherapy, specialist nursing, home oxygen and support with home NIV/neuromuscular diseases with respiratory complications across EHS and H&R CCG. We are a team of physiotherapists, nurses, clinical exercise physiologist and respiratory support workers that provide holistic care to respiratory patients within the community setting.

We are looking for someone with a range of administrative skills that can be utilised to support our clinicians deliver patient care. A good knowledge of IT is essential, along with good communication skills over the telephone. You will be using a range of IT systems, booking patient appointments and supporting the team with administrative tasks for our Pulmonary Rehabilitation groups.

You will be supported through regular team meetings, 1-1 sessions and ongoing education and development. You will have access to a number of staff benefits including paid travel, NHS pension, occupational health and NHS discounts.

For further details / informal visits contact:

Hannah Long

Respiratory Team Lead

Work Mobile: 07813342606

Email: hannah.long15@nhs.net

Main duties of the job

1. To participate as a member of RESPS service, supporting all staff within RESPSto provide the highest standard of client care.2. To be first point of contact for phone calls, emails and enquiries of all serviceusers. Maintains a high standard of customer care and public relations to allservices users.3. To action promptly and courteously to all telephone and email messages receivedand deal with messages efficiently only passing on to others those that needprofessional input.4. To enter data relating to all referrals onto the current client record system beingSystmOne and or an alternate system as required.5. To be responsible for the accurate keeping and updating of patient records, S16. To take notes at the request of Admin Lead or Team Lead7. Provide expertise and troubleshooting on RESPS record systems, including bothmanual and electronic filing systems. Demonstrate system operation to new staff /update existing staff as and when required.8. To ensure all client details are accurate and update on receipt of new information.i.e.. change in address/ phone number.9. Adhering to trust information governance and data protection policies10. To communicate effectively with clients and carers, using good communicationand listening skills, including tact and diplomacy to placate and diffuse aggression/frustration etc.11. To receive incoming mail and distribute to the RESPS service team members asrequired.

About us

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Eastbourne Park Primary Care Centre

Eastbourne

BN22 9PQ

Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

East Sussex Healthcare NHS Trust

Address

Eastbourne Park Primary Care Centre

Eastbourne

BN22 9PQ

Employer's website

http://jobs.esht.nhs.uk/ (Opens in a new tab)

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