Job summary
To ensure that all actions are captured and recordedaccurately from virtual board rounds.To produce high quality daily reports and information toreflect NCTR/Discharge Ready and MDT NCTR numbers to share atoperational site meetings and knowledge management toallow system reporting and support the delivery of theservice.Ensuring effective patient flow and timely assessment forpatients waiting for discharge to assess (Pathway 3 beds)utilising patient activity list.
To support the TOCH System Manager and Service Managerwith day to day tasks and projects within the transfer ofcare hub.
Main duties of the job
1. To maintain nervecentre for transfer of care hubs, collating updates, actions andcomments from the Multi-disciplinary team (MDT)2. Complete high quality and accurate daily reports for NCTR and MDT NCTR for ServiceManager/GM to share at operational site meetings and external stakeholders as required3. To maintain and co-ordinate transfer of care hub including Medically fit for discharge6. To ensure that all patients' referrals are managed in line with Trust recording keepingand information governance policies.7. Improving and maintaining good customer service relations with the service users andcommissioners. Ensuring all service users are communicated to and well informed of theservice and expected waiting times, and that their referral is managed in a timely manner.8. To monitor and ensure compliance with all key performance indicators for the service.Compiling reports on mandatory training adherence, clinical supervision adherence, siteinspections and recovery plans for use by service manager.10. To monitor and risk assess all sites so they are fit for purpose implementing actionplans as required to ensure this. Including liaison with estates, league of friends andalternate agencies to furnish sites.
About us
We are proud to provide 'Outstanding' care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Job description
Job responsibilities
Please refer to the job description attached.
This post is for the Conquest TOCH Site.
If you have any questions about this position please do not hesitate to contact us.
Job description
Job responsibilities
Please refer to the job description attached.
This post is for the Conquest TOCH Site.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications
Essential
- Good general education to GCSE Grade C or above including English and Maths
- NVQ 4 in administration or proven equivalent training and experience
- Evidence of on-going relevant continued professional development in relevant subject
- IT qualification or evidence of equivalent training / skills
Desirable
- NHS Management or Leadership Training
- Trained in SystmOne
- PRINCE 2 or relevant project management qualification
Experience
Essential
- Proven NHS administration experience or similar complex organisation
- Previous experience of managing waiting lists for acute based patients
- Experience of using computerised and manual record systems
- Previous experience of data analysis and reporting
- Previous managerial experience, managing and developing staff
- Experience of working in a busy environment and meeting deadlines
Desirable
- Experience of managing and developing staff within NHS/Public Sector Organisation
Person Specification
Qualifications
Essential
- Good general education to GCSE Grade C or above including English and Maths
- NVQ 4 in administration or proven equivalent training and experience
- Evidence of on-going relevant continued professional development in relevant subject
- IT qualification or evidence of equivalent training / skills
Desirable
- NHS Management or Leadership Training
- Trained in SystmOne
- PRINCE 2 or relevant project management qualification
Experience
Essential
- Proven NHS administration experience or similar complex organisation
- Previous experience of managing waiting lists for acute based patients
- Experience of using computerised and manual record systems
- Previous experience of data analysis and reporting
- Previous managerial experience, managing and developing staff
- Experience of working in a busy environment and meeting deadlines
Desirable
- Experience of managing and developing staff within NHS/Public Sector Organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
