Job summary
This post has arisen due to the retirement of our Trust catering manager. This new post holder will manage all the catering services at the following locations. Conquest hospital in Hastings. Bexhill Hospital and Rye memorial hospital. The role will
The post includes managing the food safety management system and apply all relevant aspects of this to their services. The service will require developing by embracing new ideas and to improve the service delivery.
The post will require an acute knowledge of all relevant legislation. Ensure that the National standards are applied where practicable. Operationally manage the Catering Services under their remit; developing and maintaining efficient, cost-effective patient and customer focussed services that meet set quality standards and satisfy both internal and external audit requirements. Operational responsibilities for the provision of 24-hour Food Service cover to all wards and departments. To develop a close operational relationship with all parties involved in food services.
Main duties of the job
Trust wide communication with specific staff groups
Develop and modernise the catering services (patient and retail) in line with current trends and practises
Managing all aspects of the services from financial to operational from day to day management to strategic planning.
Manage all staffing issues including recruitment, retention, resource planning, Following the guidance provided for in the staff terms and conditions
Effective communication to all groups of staff, ability to present ideas and plans to the senior teams.
Understand and interprets national targets. Ability to relay this information to their teams to ensure full compliance.
Managing people, staff, customers , colleagues.
Control expenditure and keeps to budgets, understand the requirements for CIP's and provide opportunities to develop initiatives
Managing the flow of information and communication with their teams.
Be aware of the corporate world, adhering to the Trusts values.
Understanding the requirement to continue their professional development.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Job description
Job responsibilities
- Developing Catering Services:
- To support and influence the strategic development of catering services to ensure best practice methods identified and employed to best advantage.
- To adopt a value for money quality service
- To analyse services and requirements of customers/service users in order to develop the range of catering services appropriately within the available resources.
- To deliver services to an organisationally agreed specification or service level agreement and that meet the requirements of the Trusts objectives and local initiatives in accordance with the organisational policies.
- To develop and introduce contract specifications for catering services for external customers.
- Managing Services:
- Provide staff and financial management of the facilities services within this portfolio.
- Ensure that the Trust's Standing Financial Instructions are complied with regarding all contracts, service agreements, purchasing, income and expenditure.
- Manage and reconcile potentially conflicting views where there may be significant barriers to acceptance or understanding.
- Work with the Facilities Manager, Hotel Services to ensure Facilities operational budgets are managed within agreed limits.
- Work with the catering manager at Eastbourne Hospital to develop and ensure continuity of services.
- Manage the pay, non-pay and income budgets within the Trust's financial framework procedures and constraints.
- Ensure that the Facilities Directorate constantly searches for efficiency improvements by setting and monitoring appropriate service and quality targets for all areas of responsibility, ensuring effective performance management.
- Support the Facilities Manager Hotel Services in maintaining a close liaison with Clinical Leads at all levels changing the style of service provision where appropriate to match requirements.
- Identify and deliver potential Cost Improvement Plans or other savings and efficiency schemes.
- Recruits develop, train, support and motivate staff in the department to ensure that they deliver the highest standards both individually and as a team, to achieve the quality standards in line with the trusts objectives.
- Provide professional advice/information/guidance to service users, visitors, and clients.
- Satisfy all due diligence and food legislation requirements.
- Assist with the development and implementation of policies, procedures, and practice to deliver or exceed National targets and guidance for Catering/Facilities services, including Quality Controls and Assurance.
- Managing Staff:
- Provide operational management and leadership for the departments.
- Delegate responsibility and authority to staff within the directorate that is consistent with and conducive to dynamic and effective decision making whilst retaining overall responsibility and accountability for results.
- Deal with staff problems, patients complaints, convey unwelcome news, etc.
- Support the Facilities Manager, Hotel Services in ensuring that directorate's annual objectives are disseminated within the department and that staff are appraised, trained and developed to reach their maximum potential.
- Develop effective workforce planning strategies to ensure that appropriate levels of skill mix of staff are available and deployed economically to meet the needs of the Service.
- Communications
- Communicate service-related information to Senior Managers, staff and external agencies in appropriate manners including formal presentation.
- Support the Facilities Manager, Hotel Services in developing, implementing and maintaining robust communication systems within the Facilities Directorate to ensure all staff understand the operation of Trust, and can contribute their ideas on improvements.
- Deliver information, often sensitive and difficult to staff both individually and to groups as and when required.
Managers-area for competency
Managing Services
- Progress short and long term service improvements linked to National targets and initiatives as and when required.
- Compelling vision for change that delivers improvements for patients.
- Delivers patient centred services and lasting change through Modernisation, Redesign, Expansion, Empowerment, Creativity, Innovation, Team working, Effective Performance Management and Involvement.
- Complex inter-site working which analyses the operating environment builds on the strengths, drives up quality, accessibility, accountability, and productivity.
- Benchmarks services against best practice and delivers evidence-based improvements.
- Maintains healthy, safe, and productive work environment.
Managing People
- Challenges behaviours and changes practices.
- Works in partnership to manage catering processes and deliver services.
- Consistent leadership performance across the qualities listed in the NHS Leadership Qualities Framework.
- Promotes team working within and out with the directorate to help patients access services quickly and conveniently.
- Empowers individuals and teams and supports individual lifelong learning and development.
- Performance manages the team and individuals within the team.
- Supports staff through effective electronic communication, better learning, and knowledge management.
- Develop partnership with our HR Hub.
- Commitment to personal continuous professional development to ensure personal competence is at the leading edge.
- Committed to the Trusts values.
Managing Resources
- Controls expenditure and activities against budgets.
- Obtains financial resources for the directorates activities.
- Reviews financial resources and strives to create cost improvement plans.
- Ability to recognise and balance priorities.
- Extracts best value from financial and other resources.
- Grows capacity and makes productivity improvements.
- Complies with corporate governance.
Managing Information and Communication
- Uses technology to improve the management and delivery of services through the effective use of quality data.
- Uses redesign and improvement tools and techniques.
- Uses clinical governance framework.
- Manages complex tasks, projects, priorities, and information.
- Accesses internal processes to benefit the whole patient experience.
- Obtains and analyses information taking uncomfortable and difficult decisions where necessary.
- Engages stakeholders including patients to influence how services are delivered/improved.
- Supports community development initiatives.
- Identifies, selects, implements and monitors information management and communication systems.
Job description
Job responsibilities
- Developing Catering Services:
- To support and influence the strategic development of catering services to ensure best practice methods identified and employed to best advantage.
- To adopt a value for money quality service
- To analyse services and requirements of customers/service users in order to develop the range of catering services appropriately within the available resources.
- To deliver services to an organisationally agreed specification or service level agreement and that meet the requirements of the Trusts objectives and local initiatives in accordance with the organisational policies.
- To develop and introduce contract specifications for catering services for external customers.
- Managing Services:
- Provide staff and financial management of the facilities services within this portfolio.
- Ensure that the Trust's Standing Financial Instructions are complied with regarding all contracts, service agreements, purchasing, income and expenditure.
- Manage and reconcile potentially conflicting views where there may be significant barriers to acceptance or understanding.
- Work with the Facilities Manager, Hotel Services to ensure Facilities operational budgets are managed within agreed limits.
- Work with the catering manager at Eastbourne Hospital to develop and ensure continuity of services.
- Manage the pay, non-pay and income budgets within the Trust's financial framework procedures and constraints.
- Ensure that the Facilities Directorate constantly searches for efficiency improvements by setting and monitoring appropriate service and quality targets for all areas of responsibility, ensuring effective performance management.
- Support the Facilities Manager Hotel Services in maintaining a close liaison with Clinical Leads at all levels changing the style of service provision where appropriate to match requirements.
- Identify and deliver potential Cost Improvement Plans or other savings and efficiency schemes.
- Recruits develop, train, support and motivate staff in the department to ensure that they deliver the highest standards both individually and as a team, to achieve the quality standards in line with the trusts objectives.
- Provide professional advice/information/guidance to service users, visitors, and clients.
- Satisfy all due diligence and food legislation requirements.
- Assist with the development and implementation of policies, procedures, and practice to deliver or exceed National targets and guidance for Catering/Facilities services, including Quality Controls and Assurance.
- Managing Staff:
- Provide operational management and leadership for the departments.
- Delegate responsibility and authority to staff within the directorate that is consistent with and conducive to dynamic and effective decision making whilst retaining overall responsibility and accountability for results.
- Deal with staff problems, patients complaints, convey unwelcome news, etc.
- Support the Facilities Manager, Hotel Services in ensuring that directorate's annual objectives are disseminated within the department and that staff are appraised, trained and developed to reach their maximum potential.
- Develop effective workforce planning strategies to ensure that appropriate levels of skill mix of staff are available and deployed economically to meet the needs of the Service.
- Communications
- Communicate service-related information to Senior Managers, staff and external agencies in appropriate manners including formal presentation.
- Support the Facilities Manager, Hotel Services in developing, implementing and maintaining robust communication systems within the Facilities Directorate to ensure all staff understand the operation of Trust, and can contribute their ideas on improvements.
- Deliver information, often sensitive and difficult to staff both individually and to groups as and when required.
Managers-area for competency
Managing Services
- Progress short and long term service improvements linked to National targets and initiatives as and when required.
- Compelling vision for change that delivers improvements for patients.
- Delivers patient centred services and lasting change through Modernisation, Redesign, Expansion, Empowerment, Creativity, Innovation, Team working, Effective Performance Management and Involvement.
- Complex inter-site working which analyses the operating environment builds on the strengths, drives up quality, accessibility, accountability, and productivity.
- Benchmarks services against best practice and delivers evidence-based improvements.
- Maintains healthy, safe, and productive work environment.
Managing People
- Challenges behaviours and changes practices.
- Works in partnership to manage catering processes and deliver services.
- Consistent leadership performance across the qualities listed in the NHS Leadership Qualities Framework.
- Promotes team working within and out with the directorate to help patients access services quickly and conveniently.
- Empowers individuals and teams and supports individual lifelong learning and development.
- Performance manages the team and individuals within the team.
- Supports staff through effective electronic communication, better learning, and knowledge management.
- Develop partnership with our HR Hub.
- Commitment to personal continuous professional development to ensure personal competence is at the leading edge.
- Committed to the Trusts values.
Managing Resources
- Controls expenditure and activities against budgets.
- Obtains financial resources for the directorates activities.
- Reviews financial resources and strives to create cost improvement plans.
- Ability to recognise and balance priorities.
- Extracts best value from financial and other resources.
- Grows capacity and makes productivity improvements.
- Complies with corporate governance.
Managing Information and Communication
- Uses technology to improve the management and delivery of services through the effective use of quality data.
- Uses redesign and improvement tools and techniques.
- Uses clinical governance framework.
- Manages complex tasks, projects, priorities, and information.
- Accesses internal processes to benefit the whole patient experience.
- Obtains and analyses information taking uncomfortable and difficult decisions where necessary.
- Engages stakeholders including patients to influence how services are delivered/improved.
- Supports community development initiatives.
- Identifies, selects, implements and monitors information management and communication systems.
Person Specification
Qualifications
Essential
- C & G 706/1/2/3 or equivalent
- Advanced Food Hygiene Certificate (or willing to obtain)
- NVQ 4 Management Certificate or equivalent
- B-TEC Certificate NEBSM or equivalent
- Health and Safety level 2 training
- Evidence of continued professional development to degree level or equivalent level of knowledge and experience
Desirable
- HCTC Trainer skills I & II or equivalent
Experience
Essential
- Experience / awareness of current catering trends and outside forces affecting service
- Proven experience in financial / budget management
- Proven catering management experience and in depth knowledge of catering production
- Previous experience of managing a team
Skills
Essential
- Substantial knowledge of modern catering techniques
- Full understanding and knowledge of cook chill/cook freeze systems
- Full knowledge of standard recipes and menu costing
- Understanding of basic nutritional analysis
- An awareness of clinical development initiatives and how they impact on catering
- Management of Allergens, IDDSI and special diets
- Understanding the principles of the NHS
- National Standards of Healthcare Food and Drink and the 10 key characteristics of good nutrition and Hydration care
- Knowledge of the structure, functions, culture and values of the NHS and its inter-relationship with other agencies
- Good understanding of business planning and effective resource management
- Knowledge and understanding of the impact of change and best practice in change management
- Knowledge of legislative requirements as they relate to catering services
Person Specification
Qualifications
Essential
- C & G 706/1/2/3 or equivalent
- Advanced Food Hygiene Certificate (or willing to obtain)
- NVQ 4 Management Certificate or equivalent
- B-TEC Certificate NEBSM or equivalent
- Health and Safety level 2 training
- Evidence of continued professional development to degree level or equivalent level of knowledge and experience
Desirable
- HCTC Trainer skills I & II or equivalent
Experience
Essential
- Experience / awareness of current catering trends and outside forces affecting service
- Proven experience in financial / budget management
- Proven catering management experience and in depth knowledge of catering production
- Previous experience of managing a team
Skills
Essential
- Substantial knowledge of modern catering techniques
- Full understanding and knowledge of cook chill/cook freeze systems
- Full knowledge of standard recipes and menu costing
- Understanding of basic nutritional analysis
- An awareness of clinical development initiatives and how they impact on catering
- Management of Allergens, IDDSI and special diets
- Understanding the principles of the NHS
- National Standards of Healthcare Food and Drink and the 10 key characteristics of good nutrition and Hydration care
- Knowledge of the structure, functions, culture and values of the NHS and its inter-relationship with other agencies
- Good understanding of business planning and effective resource management
- Knowledge and understanding of the impact of change and best practice in change management
- Knowledge of legislative requirements as they relate to catering services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
