Cheshire and Wirral Partnership NHS Foundation Trust

Patient Flow Information Officer

Information:

This job is now closed

Job summary

An opportunityhasarisen fora forward thinking, innovative and confident Band 5Administratorto joinourBed Management Team.

The team supports Trust wide Acute services managing the administrative function and monitoring activity for all Organic, Acute and PICU Beds within the Trust maintaining and providing up to date data and live information concerning bed stock. The team is also a central point of contact for both internal and external stakeholders.

The successful candidate will work across 7 days inclusive of Weekends and Bank Holidays

As with anyAcute servicethere isconstantchange thus the successful candidatemusthave proven experience in dealing with challengingconversation and conflicting deadlines, be resilient and confident. They will be expectedat times towork autonomouslyandhave a committed and flexible approach tothe role andthe needs of the service.

It is essential to be proficient in Microsoft Packages and have experience in using Excel to provide accurate and up to date reports.

You must be able to demonstrate strong communication skills, Supervisory Experience and good leadership as well as working as part of a team.

Main duties of the job

To support Patient Flow Team managers and services in co-ordinating business information processes and data to performance management, data quality and service development and clinical systems. The post holder will be the focal point for information and contractual data. To undertake specific projects as directed in line with the remit of this post. Action and follow up any delays in Transfer of care or Discharge.

About us

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role.

We welcome applications from people who have direct experience of accessing our services.

Details

Date posted

20 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

373-SMH2330

Job locations

St Anne's Street

Chester

CH1 3HT


Job description

Job responsibilities

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trusts Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email cwp.recruitment@nhs.net or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.

Job description

Job responsibilities

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trusts Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email cwp.recruitment@nhs.net or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.

Person Specification

Qualifications

Essential

  • Degree in Business Admin/studies or equivalent experience
  • RSA III or equivalent experience

Desirable

  • Project Management Qualification e.g. PRINCE or equivalent

Knowledge & Expertise

Essential

  • Knowledge of relevant legislation e.g. Data Protection Act
  • Working knowledge of software programmes e.g. Microsoft applications and associated databases
  • Knowledge of clinical processes, systems, and pathways

Desirable

  • Working knowledge of IT hardware
  • An understanding of the contracting and performance monitoring framework for NHS Trusts
  • Advanced level of MS Excel expertise

Experience

Essential

  • Ability to deliver training
  • Managerial experience

Desirable

  • Experience of working in a mental health environment
Person Specification

Qualifications

Essential

  • Degree in Business Admin/studies or equivalent experience
  • RSA III or equivalent experience

Desirable

  • Project Management Qualification e.g. PRINCE or equivalent

Knowledge & Expertise

Essential

  • Knowledge of relevant legislation e.g. Data Protection Act
  • Working knowledge of software programmes e.g. Microsoft applications and associated databases
  • Knowledge of clinical processes, systems, and pathways

Desirable

  • Working knowledge of IT hardware
  • An understanding of the contracting and performance monitoring framework for NHS Trusts
  • Advanced level of MS Excel expertise

Experience

Essential

  • Ability to deliver training
  • Managerial experience

Desirable

  • Experience of working in a mental health environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

St Anne's Street

Chester

CH1 3HT


Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)


Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

St Anne's Street

Chester

CH1 3HT


Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Patient Flow Resource Manager

Jessica Cavallari

jessica.cavallari@nhs.net

01244397401

Details

Date posted

20 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

373-SMH2330

Job locations

St Anne's Street

Chester

CH1 3HT


Supporting documents

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