Admin Support Officer

Cheshire and Wirral Partnership NHS Foundation Trust

The closing date is 04 December 2024

Job summary

An opportunity has arisen for a part-time Band 2 Admin Support Officer to work in the Reception area at Princeway Clinic, Frodsham.

Part time - 14 hours per week (Thursday/Friday - (9 am - 4.30 pm)

To provide first line contact with our patients and visitors both face to face and over the telephone. Booking appointments and answering queries/signposting.

Main duties of the job

To meet and greet patients, visitors. Electronically arriving patients for their appointments and rebooking any future appointments. Administrative support, scanning of correspondence onto the patient electronic record. Answering the telephone and dealing with any enquiries demonstrating good customer service skills.

About us

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role.

We welcome applications from people who have direct experience of accessing our services.

Date posted

20 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

373-NBH0718

Job locations

Princeway Clinic

2 Princeway

Frodsham

WA6 6RX

Job description

Job responsibilities

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trusts Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email cwp.recruitment@nhs.net or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.

Job description

Job responsibilities

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.

Person Specification

Qualifications

Essential

NVQ Level 2 Business and Administration or equivalent/or relevant administration experience

Desirable

NVQ Level 2 Customer Care

Knowledge and Expertise

Essential

Knowledge and use of Microsoft Office
Knowledge and understanding Data Protection Act

Desirable

General office duties e.g. filing, photocopying, faxing

Experience

Essential

Typing experience

Desirable

Experience of dealing with the public on the telephone and face to face

Person Specification

Qualifications

Essential

NVQ Level 2 Business and Administration or equivalent/or relevant administration experience

Desirable

NVQ Level 2 Customer Care

Knowledge and Expertise

Essential

Knowledge and use of Microsoft Office
Knowledge and understanding Data Protection Act

Desirable

General office duties e.g. filing, photocopying, faxing

Experience

Essential

Typing experience

Desirable

Experience of dealing with the public on the telephone and face to face

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.