Informatics Support Technician
Cheshire and Wirral Partnership NHS Foundation Trust
The closing date is 08 May 2024
Job summary
Working on the ICT Service Desk providing 1st line ICT support to all CWP staff via the telephone or email, logging all Incidents or Service Requests on to the call management system.
The role is based in Ellesmere Port with some remote working as part of a rota. There are a number of shift patterns on a rota covering the opening hours 08:00 - 17:30
Main duties of the job
Manage a queue of jobs which are assigned to you ensuring that all KPIs are achieved using agreed escalation paths for issues which need further investigation.Experience supporting Microsoft products is essential. Knowledge of Ivanti Service Manager call management system (or equivalent), use of remote management tools, Cisco Jabber and Finesse.
About us
CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.
CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.
To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.
We welcome applications from people who have direct experience of accessing our services.
Date posted
24 April 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
373-CSS1021
Job locations
The Oaks Office Park
Stanney Mill Road
Ellesmere Port
CH2 4HY
Employer details
Employer name
Cheshire and Wirral Partnership NHS Foundation Trust
Address
The Oaks Office Park
Stanney Mill Road
Ellesmere Port
CH2 4HY
Employer's website
https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)
For questions about the job, contact:
Supporting documents
Privacy notice
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