Job summary
We have an opportunity to recruit an Reception/Outpatient Clinic Administrator to support our Adult and Older Adults CMHT within the Central and East Administration Hub at Delamere Resource Centre in Crewe.
We are looking for a motivated and resourceful individual to join our team to coordinate our busy outpatient clinics; booking appointments, sending letters, answering the phones and supporting with Reception desk management. You will be supported by a Front of House Assistant, helping you to manage the phones, desk and room bookings.
You should possess commitment to team working, a positive attitude and innovative delivery of excellent standards of work. This role is great for someone who loves to problem solve, who has good interpersonal skills for communicating with our service users, carers and staff members. Providing customer service service with a smile goes a long way!
The Central and East Administration Service consists of 2 administration hubs. We are a supportive, competent and caring team. We aim to provide high quality administrative support services to our colleagues across the locality to improve the safety, health and well-being of the people within our area.
We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.
Main duties of the job
The successful applicant will be expected to provide a comprehensive administration service including diary management, undertake typing of correspondence. You will be required to attend meetings, process referrals, maintain and action generic email boxes and make contact with schools, parents/carers and external organisations.
The applicant will also be expected to be able to organise and prioritise their own workload on a daily basis to ensure that time deadlines are met and that urgent work is accommodated.
This is a varied role and can be demanding at times whilst supporting the clinical team. The applicant will also be expected to provide cross cover for colleagues as and when required.
About us
CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.
CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.
To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.
We welcome applications from people who have direct experience of accessing our services.
Job description
Job responsibilities
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Job description
Job responsibilities
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Person Specification
Knowledge and Expertise
Essential
- Working knowledge of software programmes e.g. Microsoft office applications
- Knowledge and understanding of confidentiality
- Organisational skills and the ability to prioritise work and meet deadlines and use own initiative
- Managing workload and able to act independently
- Clear and accurate written and verbal communication skills
Desirable
- Audio typing skills
- Minute/note taking experience
- Clear and accurate written and verbal communication skills
Qualifications
Essential
- Evidence of good typing skills e.g. RSA 111/NVQ Level III in an admin related subject or equivalent
- Educated to an appropriate standard of English Language to undertake the job role
Desirable
Experience
Essential
- Experience of providing secretarial/administrative duties
Desirable
- Experience of working in a health environment
- Experience of working as a member of a team in an office environment
- Experience of processes and procedures within this service area
Person Specification
Knowledge and Expertise
Essential
- Working knowledge of software programmes e.g. Microsoft office applications
- Knowledge and understanding of confidentiality
- Organisational skills and the ability to prioritise work and meet deadlines and use own initiative
- Managing workload and able to act independently
- Clear and accurate written and verbal communication skills
Desirable
- Audio typing skills
- Minute/note taking experience
- Clear and accurate written and verbal communication skills
Qualifications
Essential
- Evidence of good typing skills e.g. RSA 111/NVQ Level III in an admin related subject or equivalent
- Educated to an appropriate standard of English Language to undertake the job role
Desirable
Experience
Essential
- Experience of providing secretarial/administrative duties
Desirable
- Experience of working in a health environment
- Experience of working as a member of a team in an office environment
- Experience of processes and procedures within this service area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
