Job summary
We are recruiting a Band 2 Apprentice Admin Support Officer. Hours of work are 37.5 hours to be worked over 5 days between the hours of 9am-5pm. 20% off the job study time allowance will be included within 37.5 contracted hours.
Based in Macclesfield, Cheshire, we are a busy Administration Team that forms part of the Adult and Older Persons Community Mental Health Service. Our Administration function is often the first point of contact for the teams based at Jocelyn Solly so as a representative of our service high standards of professional conduct and Customer Services must be maintained.
We are looking for a hardworking, polite, confident and well-motivated flexible person to join our busy secretarial team.
The ideal candidate should have a natural flair for Customer Service, organisation, administration and be able to deliver service with a smile.
Main duties of the job
You will be responsible for processing prescriptions and duties will include; receiving telephone requests from service users, carers staff and other professionals, requesting prescriptions to be completed by Consultants and processing prescriptions to their onward location.
You will need a good level customer of service skills, communication skills and a good knowledge of IT and windows-based computer systems including a working knowledge of Microsoft office applications.
You will work as part of a large Administration Team of multi skilled experienced colleagues who will be able to support you to become the best you can be. There is the requirement to cover colleagues in times of service need- but our staff pull together and support each other to maintain standards of care. Opportunities for training and development are encouraged within the team.
20% off the job study time will be agreed with your manager. Full training and support will be given on internal systems and policies. Regular Supervisions and Appraisals will ensure that the post holder is supported and aware of their objectives.
About us
CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We have been recognised by the Health Service Journal as one of the top places to work in the health service for the last two years running. CWP also scored the highest in the north west (among mental health, learning disability and community Trusts) for staff "recommending CWP as a place to work" in the NHS Staff Survey 2020.
We have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool - and provide specialist services for the North West as a whole.
Apply now to join our skilled and friendly teams and help us to deliver our vision to improve health and wellbeing by providing high quality care. We offer a variety of roles at all levels.
CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences. We are proud to be a Disability Confident employer.
We welcome applications from people who have direct experience of accessing our services.
Job description
Job responsibilities
Please download a copy of the job description for a full copy.
Recruitment selection processes are based on competence (see Person specification)andvalues.
To ensure that we continue to provide Outstanding for Care (as recently been awarded by CQC), CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme? Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.
All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. Please note that DBS costs will be waived for applicants who are being recruited for COVID-19 reasons.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. Please see attached Update Service Applicant Guide document for further information.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100 and quote the vacancy reference number.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Job description
Job responsibilities
Please download a copy of the job description for a full copy.
Recruitment selection processes are based on competence (see Person specification)andvalues.
To ensure that we continue to provide Outstanding for Care (as recently been awarded by CQC), CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme? Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.
All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. Please note that DBS costs will be waived for applicants who are being recruited for COVID-19 reasons.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. Please see attached Update Service Applicant Guide document for further information.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100 and quote the vacancy reference number.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Person Specification
Qualifications
Essential
- A minimum of 5 GCSE's (Grades A-G) including Maths and English or equivalent qualifications
Knowledge & Expertise
Desirable
Personal Qualities & Attributes
Essential
- Organises own tasks
- Non-judgemental communication skills
- Able to demonstrate customer care awareness
- Able to work as part of a team
- Educated to an appropriate standard of the English Language to undertake the job role
- Committed to learning
- Approachable
Person Specification
Qualifications
Essential
- A minimum of 5 GCSE's (Grades A-G) including Maths and English or equivalent qualifications
Knowledge & Expertise
Desirable
Personal Qualities & Attributes
Essential
- Organises own tasks
- Non-judgemental communication skills
- Able to demonstrate customer care awareness
- Able to work as part of a team
- Educated to an appropriate standard of the English Language to undertake the job role
- Committed to learning
- Approachable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
